Health Care AI at Speed – Recorded at IHI Leadership Alliance Spring Meeting 2025 with Brett Moran, Charles Binkley & Lucas Zier
AI in health care is advancing rapidly, with promising uses in imaging and admin tasks, but its diagnostic and patient-facing roles demand careful, human-centered oversight to ensure safety and equity.
In this episode, experts Brett Moran, Charles Binkley, and Lucas Zier discuss the evolving role of AI in health care, from established tools like imaging assistance to emerging solutions like ambient scribing that boost clinician satisfaction, alongside its benefits in billing and appeals and challenges such as ROI, AI errors, and patient transparency. They also explore future possibilities like agentic AI for patient communication, the ethics of AI empathy, and emphasize that AI should ultimately support clinicians in delivering more human-centered care.
Tune in to hear how health care leaders are using AI to improve care while staying grounded in what really helps patients and providers!
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37:56
Upstream and downstream determinants of health and the water we drink - with Cydian Kauffman
Consumers must understand the crucial difference between legally permissible contaminant levels and true health-based goals for drinking water.
In this episode, Cydian Kauffman, CEO of Pure Water Northwest, shares how his experience in property management led him to focus on water quality. He explains the EPA’s standards /MCL versus MCLG) and why municipalities often prioritize the less health-focused option due to cost. Cydian explores how water treatment and distribution can introduce contaminants and stresses the importance of regular home water testing and effective filtration. He also addresses the politicization of water, inequities in access, and the potential for future solutions like desalination to improve water quality.
Tune in and learn practical advice on ensuring your water's safety and what the future might hold for this essential resource!
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29:13
Join the patient revolution - with Victor M. Montori
CareQuest Institute for Oral Health is a national nonprofit dedicated to creating an oral health care system that is accessible, equitable, and integrated. Learn more about how their advocacy, philanthropy, research, and education are creating a better oral health system at carequest.org/turnonthelights
The current health care system often prioritizes industrial processes over genuine human connection, necessitating a revolution towards "careful and kind care."
In this episode, Dr. Victor Montori, a practicing endocrinologist at the Mayo Clinic and founder of The Patient Revolution, discusses the harmful trend of industrialized health care, where patients are often treated like tasks rather than people. He advocates for a patient-centered approach that takes into account an individual’s biology, life story, circumstances, and goals to create minimally disruptive care plans together. Victor explains the origins of The Patient Revolution, a movement striving to change health care so it better supports such personalized care. He also examines how AI could either worsen dehumanization or enhance human connection, emphasizing that reclaiming care requires both clinicians and patients to act together against systemic learned helplessness.
Tune in and learn how to collectively work towards a health care system that truly centers on human care and connection!
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43:26
Imagine a public health system built on mutual aid, participation, and dignity with Eric Reinhart
CareQuest Institute for Oral Health is a national nonprofit dedicated to creating an oral health care system that is accessible, equitable, and integrated. Learn more about how their advocacy, philanthropy, research, and education are creating a better oral health system at carequest.org/turnonthelights
What if the path to better health and stronger communities doesn’t start in hospitals, but in our relationships with each other?
In this episode, Dr. Eric Reinhart, a political anthropologist, social psychiatrist, and psychoanalytic clinician based in Chicago, reflects on how his experiences in medicine, anthropology, and advocacy have shaped his urgent focus on public health reform, especially around mass incarceration and its devastating effects on communities. He argues that incarceration is not only a symptom but also a cause of widespread mental illness and social breakdown, emphasizing the need to democratize caregiving and public health beyond bureaucratic systems. Reinhart critiques the U.S. health care model for being overly medicalized and profit-driven, calling for a bottom-up approach that empowers communities to care for one another. He warns against relying on political self-correction, stressing that meaningful change requires validating public anger and offering materially supported, ethical alternatives rooted in relational care. Drawing from models like Paul Farmer’s work and his own experiences in underserved communities, Reinhart envisions a public health system built on mutual aid, participation, and dignity.
Tune in as Dr. Eric Reinhart challenges us to rethink public health by examining how systems of incarceration and inequality undermine care and what we can do to build something better!
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46:19
Has healthcare fully realized the potential of AI? with Eric Horvitz
CareQuest Institute for Oral Health is a national nonprofit dedicated to creating an oral health care system that is accessible, equitable, and integrated. Learn more about how their advocacy, philanthropy, research, and education are creating a better oral health system at carequest.org/turnonthelights
What happens when the power of large language models meets the complexity of modern medicine?
In this episode, Eric Horvitz, Chief Scientific Officer of Microsoft, discusses the transformative impact of artificial intelligence in health care, particularly the shift from rule-based systems to data-driven models like GPT-4. He highlights how AI can reduce physician burnout by handling administrative tasks and supporting clinical decision-making. Eric emphasizes the importance of AI collaborating with, rather than replacing, health care professionals to improve diagnostic accuracy and patient safety. He also explores future possibilities, including personalized health companions, intelligent patient portals, and AI-powered tumor board simulations. Overall, he underscores both the exciting potential and the responsibility involved in integrating AI safely and meaningfully into health care.
Tune in for a thought-provoking conversation on how AI is transforming health care, from easing clinician burden to reimagining patient care and medical decision-making!
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Hosted by Don Berwick, MD, MPP, FRCP, and Kedar Mate, MD, Founder and CMO of Qualified Health, and Former President and CEO of Institute for Healthcare Improvement (IHI), Turn on the Lights is a podcast that aims to improve health care worldwide by shedding light on health care issues through thought-provoking conversations. By demystifying health care problems, we hope to activate both the public and health care professionals to help us accelerate changes leading to health and health care improvements worldwide. Our discussions cover various topics such as health care delivery, health equity, quality, and social justice. The podcast features solutions from around the world and encourages listeners to take action.
Brought to you by the Institute for Healthcare Improvement (IHI).
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