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You, Me, and IBM i

Podcast You, Me, and IBM i
IBM
You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Supp...

Available Episodes

5 of 7
  • "What is LUG?"
    The IBM i Large User Group (LUG) is an influential group of members from over 80 large companies around the world who have a significant investment in IBM i, and meet three times a year in Rochester, Minnesota, to help IBM direct the future of the IBM i platform. In this episode we are joined by IBM i LUG Liaison Brad Menges, and the two current co-chairs of LUG, Dutch and Dave. We learn about what the LUG is, how new members are admitted, and how this unique 30 year partnership has helped direct the development of IBM i, and benefited our customers, our development teams, and the IBM i GSC.Join the LUG
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    44:01
  • Isaac Franco: Putting the "G" in GSC
    Isaac Franco is a new member of the IBM i GSC from our Client Innovation Center in Costa Rica, who works on the EBIZ team. He joins the podcast to talk about common issues faced by customers who rely on digital certificates. We also talk about how we face new challenges, how members of the IBM i GSC work together to support customers, and find out that we take inspiration and get new perspectives for solving complex customer issues in unexpected places.DCM FAQshttps://www.ibm.com/support/pages/digital-certificate-manager-i-dcm-frequently-asked-questions-and-common-tasksDCM Frequently used Concepts:https://www.ibm.com/docs/en/i/7.5?topic=manager-concepts
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    39:15
  • ACS Ambassador Wayne Bowers
    During his career at IBM, Wayne Bowers has been focused on the Access Clients, and for many years has served as an IBM Access Client ambassador at multiple IBM conventions. In this episode, Kurt and Alex sit down with Wayne to discuss his career, favorite education delivery techniques, and the latest topics relating to the IBM i Access Client Solutions (ACS) product.
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    48:01
  • "Carl, are you sure?"
    "I thought I was sure, but each time he said it I became less sure." So goes one of the stories we hear from Carl Drayton about how he grew into his position at IBM. Carl is a beloved member of the communications team at IBM i Global Support Center, and in this episode we touch on aspects of his IBM Support role that affect everyone, from what customers teach us, to how we learn and project confidence. Carl also does a deep dive into communications traces, and shares tips on how to run them for efficient problem analysis. We also find out that both Carl and Alex were a bit surprised about where they would be working when they got hired...
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    42:36
  • RGZPFM - Reorganize Physical File Member
    Db2 is at the core of the IBM i, and making sure that databases are optimized is an important admin task. Holly Rademacher has been helping IBM i clients solve database issues for over 25 years, and in this episode she takes us on a deep dive into the Reorganize Physical File Member (RGZPFM) command. Holly talks about why it's important, how it works, when to run it, and what command options to look out for to make sure it runs correctly for you.Use the following links to learn more about RGZPGM:Memo To Users (Document 2023 changes to RGZPFM) https://www.ibm.com/docs/en/ssw_ibm_i_74/pdf/rzaq9.pdfRGZPFM - Basics on Reorganize While Active https://www.ibm.com/support/pages/node/684543RGZPFM options and comparison https://www.ibm.com/support/pages/node/668043Viewing Status of RGZPFM through IBM i Access Client Solutions https://www.ibm.com/support/pages/node/684643
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    38:11

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About You, Me, and IBM i

You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business. Alex Marquis ([email protected]) and Kurt Schroeder ([email protected]) welcome your comments, questions, and show suggestions.
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