After a leader turns around the performance of one of his direct reports, he and his coach explore how it happened. And how to make it stick.
Core ideas in the episode:
Workplaces improve when positive feedback is present
Our natural human negative bias is a barrier to giving positive feedback.
Learn to notice when things go well.
Tell people how they are helping solve the puzzle that is work.
Research says the most effective feedback ratio is 4-to-1, positive to developmental.
Positive Feedback might sound like this:
Recognize what’s going well – and be specific
Appreciate how it’s helping solve the puzzle
Express your thanks
Developmental Feedback might sound like this:
Describe what happened – and be specific
Explain how it affects the puzzle solving effort
Express your hope for a different outcome
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If you’re thinking about coaching for yourself, or for someone on your team, let’s talk.
[email protected].
This episode is tagged in three categories in our podcast library:
Managing Yourself
Perception – How You Perceive Others
Relationship Building
Related episodes to listen to are:
146 - Building Empathy
119 - Creating Devoted Followers
212 - How to Coach Your People
255 - How to Deepen Relationships at Work
260 - How to Guarantee Psychological Safety
Thanks, as always, for your reviews!
Until next time, thanks so much for listening.
From The Look & Sound of Leadership team