The ISO Review Podcast

• How Positive Intention Can Transform Workplace Culture and Management Systems

  Click here to learn about our new DIY ISO 9001 program using AI Welcome back to the ISO Review Podcast, your trusted source for the latest in international standards development and practical tips on getting the most out of your management systems. In this episode, hosts Jim Moran and Howard Fox are joined by special guest Michael Kent Hart, the founder and CEO of Human.ca, who brings over 40 years of expertise in quality management and organizational excellence.Mike's explanation of his work:  https://human.ca/conscious-human-intention-in-the-workplace/DISCUSSIONHow did Michael Hart’s introduction to Appreciative Inquiry shape his approach to positive intention in the workplace?In the Vermont hospital example, what differences did staff notice when using Appreciative Inquiry versus traditional problem-solving methods?How can focusing on what works well in an organization, rather than on problems, transform the energy and engagement of teams?What are the key differences between traditional cause-and-effect (Ishikawa) diagrams and the Opportunity Tree discussed in this episode?How did Michael Hart blend process reengineering and Appreciative Inquiry in his work with the Trinidad and Tobago government? What were the outcomes?Discuss the concept behind the SIBLING methodology. How does it differ from Lean and Six Sigma approaches?Why might traditional management system tools, like those promoted by ASQ, be seen as limiting compared to the positive intention approaches discussed here?What role does leadership play in sustaining a culture of positive intention within ISO management systems?Reflecting on the British Airways example: How did the shift from solving a single problem to pursuing the ‘ultimate customer experience’ impact organizational improvement efforts?NEXT STEPSWe appreciate your likes & comments, and shares.  Click here to visit the SimplifyISO website. Click here to visit the International Management System Institute website and learn how to become a Certified ISO Management System Professional.Conformance1's free online Gap Checklists:ISO 9001 - https://conformance1.com/iso9001-gap-assessment-register/ISO 27001 - https://conformance1.com/iso-27001-gap-checklist-dashboard/Learn more about Jim on LinkedIn & YouTube.LinkedInLinkedIn ArticlesYouTubeClick here to learn more about the Coaching and Podcast Services provided by Fox Coaching, Inc.Click here to learn more about Michael HartKEYWORDSMichael Kent Hart, Conscious Human Intention in the Workplace, Appreciative Inquiry, Quality Management System, Root Cause Analysis, ISO Review Podcast, SimplifyISO#ConsciousHumanIntentionintheWorkplace #AppreciativeInquiry #QualityManagement System #RootCauseAnalysis #ISOReviewPodcast #SimplifyISOMUSICThink Different by Scott Holmes Music - https://scottholmesmusic.com

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• Turn Root Cause Analysis on its Head...Use Intention and Positive Focus Instead

  Click here to learn about our new DIY ISO 9001 program using AIWelcome to the ISO Review Podcast. In this episode, Howard and Jim discuss an innovative approach to traditional root cause analysis inspired by the work of Michael Kent Hart. In this approach, there is a shift in focus from traditional root cause analysis and blame to a more positive, future-focused strategy centered on “intention in the workplace.” Mike's explanation of his work:  https://human.ca/conscious-human-intention-in-the-workplace/DISCUSSION1. Introduction of Root Cause Analysis and Corrective/Preventive Action in ISO 9001The ongoing importance and function of corrective actions in management systems2. Turning Root Cause Analysis on Its Head: Intention-Based ApproachIntroduction of alternative approach inspired by Mike Hart’s workFocus on positive outcomes rather than negative issues3. Business Impact of Errors and the Importance of Process ImprovementMathematical impact of errors on profit marginsEffects of errors on morale and productivityThe link between reducing errors and organizational performance4. Case Study Example: British Airways & The Customer ExperienceTraditional root cause approach: problem-focusedIntention-based approach: Creating the “ultimate customer experience” 5. Implementation of Intention in Corrective ActionsShifting from blame and failure to purpose and growth6. Vision-Guided System ImprovementThe power of envisioning a future, ideal state for processesEncouragement of cross-functional teams and broad participationRole of top management7. Intentionality, Engagement, and Psychological SafetyIntention as a driver of open communication and team engagementThe importance of psychological safety and fear reductionCreating a learning culture & Ensuring future state improvements8. Next Steps and Future Episode PlansProposal to interview Mike Hart on a future episodeNEXT STEPSWe appreciate your likes & comments, and shares.   Click here to visit the SimplifyISO website.Click here to visit the International Management System Institute website and learn how to become a Certified ISO Management System Professional.Links to Conformance1's free online Gap Checklists:ISO 9001 - https://conformance1.com/iso9001-gap-assessment-register/ISO 27001 - https://conformance1.com/iso-27001-gap-checklist-dashboard/Learn more about Jim on LinkedIn & YouTube.LinkedInLinkedIn ArticlesYouTubeClick here to learn more about the Coaching and Podcast Services provided by Fox Coaching, Inc.Click here to learn more about Michael Hart, Founder and CEO of HUMAN - https://human.ca/about/KEYWORDSQuality Management System, Root Cause Analysis, ISO Review Podcast, SimplifyISO

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• Build Your ISO 9001 QMS: Practical, DIY Approach Enhanced by AI Technology - Part III

  Click here to learn about our new DIY ISO 9001 program using AIWelcome to the ISO Review Podcast. In this episode, Howard and Jim continue with a video series designed to help organizations simplify the process of ISO 9001 certification, using a do-it-yourself approach.Jim shares the journey behind creating the Simplify ISO platform—a user-friendly, cost-effective solution designed for small to mid-sized businesses looking to efficiently implement, maintain, and get certified without the headache. You'll hear how the platform addresses common pain points like document control, nonconformance management, and audit scheduling—all with the help of AI-driven tools and step-by-step guidance.Don’t forget to check out the accompanying video on the Simplify ISO website and YouTube Channel for a complete visual walkthrough!DISCUSSIONThe three main “thorns in the side” for people managing ISO management systems?How has the requirement for tracking document revisions in ISO standards changed since 2015, and how does the Simplify ISO tool support current requirements?What are some benefits of automating document control and version management in an ISO management system?Why is it important to properly document and complete non-conformances?What role does AI play in the “do it yourself” approach for building an ISO management system?How can organizations use the internal audit checklist and action sheets to ensure findings are properly tracked and addressed?What are the customizable features within the Simplify ISO tool when it comes to tracking non-conformances and audit findings?What is the importance of linking audit findings to the non-conformance system, and why this is often a challenge for organizations?How does the tool’s built-in notification system help users stay on top of corrective actions and non-conformance closure deadlines?Reflecting on the “help pages” and AI prompt examples shared, how might using these resources accelerate and enhance the ISO implementation process for a company?NEXT STEPSPlease follow us on your preferred podcast directory. We appreciate your likes & comments, and shares.   Click here to visit the SimplifyISO website.Click here to visit the International Management System Institute website and learn how to become a Certified ISO Management System Professional.Click here to get Conformance1's free online Gap Checklists:ISO 9001 - https://conformance1.com/iso9001-gap-assessment-register/ISO 27001 - https://conformance1.com/iso-27001-gap-checklist-dashboard/Learn more about Jim on LinkedIn & YouTube.LinkedInLinkedIn ArticlesYouTubeClick here to learn more about the Coaching and Podcast Services provided by Fox Coaching, Inc.KEYWORDSInformation Security, DIY ISO, AI Prompts, Online Forms, ISO Certification, ISO Review Podcast, SimplifyISO, Podcast#InformationSecurity #DIYISO #AIPrompts #OnlineForms #ISOCertification #ISOReviewPodcast #SimplifyISO #Podcast

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• Build Your ISO 9001 QMS: Practical, DIY Approach Enhanced by AI Technology - Part II

  Click here to learn about our new DIY ISO 9001 program using AIWelcome to the ISO Review Podcast. In this episode, Howard and Jim continue with a video series designed to help organizations simplify the process of ISO 9001 certification, especially if you're considering a do-it-yourself approach.With more than three decades of ISO consulting experience, Jim shares the journey behind creating the Simplify ISO platform—a user-friendly, cost-effective solution designed for small to mid-sized businesses looking to efficiently implement, maintain, and get certified without the headache. You'll hear how the platform addresses common pain points like document control, nonconformance management, and audit scheduling—all with the help of AI-driven tools and step-by-step guidance.Whether you're a solo entrepreneur, a quality professional looking to branch out, or a business owner ready to take the plunge into ISO certification, this episode offers valuable tips, real-world examples, and a guided look at the Simplify ISO system in action.Don’t forget to check out the accompanying video on the Simplify ISO website and YouTube Channel for a complete visual walkthrough!DISCUSSION00:00 "ISO Review Podcast Overview"05:25 "Exploring the World of ISO Training"06:55 "PowerPoint Tips & WordPress Potential"10:28 ISO Certification Challenges: Key Areas14:20 Career Advancement through Certification17:48 "End-to-End Process Mapping Guide"22:41 ISO 9001 Clause 4 Guidance26:46 Personalized System Implementation Solution30:09 "AI's Role in ISO Certification"33:52 "Customer-Driven Platform Evolution"35:49 ISO Certification Overview SeriesLEARN MOREClick here to try Conformance1's free online ISO 9001 Gap Checklist.UPCOMING EPISODESHoward and Jim will continue the live demonstration of the Do-It-Yourself (DIY) building of an ISO Management System using Artificial Intelligence (AI) to facilitate the completion of the standards in the sections. We'll focus further on the implementation of DIY ISO Management System.NEXT STEPSPlease follow us on your preferred podcast directory. We appreciate your likes & comments, and shares.   Click here to visit the SimplifyISO website.Click here to visit the International Management System Institute website and learn how to become a Certified ISO Management System Professional.Learn more about Jim on LinkedIn & YouTube.LinkedInLinkedIn ArticlesYouTubeClick here to learn more about the Coaching and Podcast Services provided by Fox Coaching, Inc.KEYWORDSInformation Security, DIY ISO, AI Prompts, Online Forms, ISO Certification, ISO Review Podcast, SimplifyISO, Podcast, Podcast Interview#InformationSecurity #DIYISO #AIPrompts #OnlineForms #ISOCertification #ISOReviewPodcast #SimplifyISO #Podcast #PodcastInterview

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• Build Your ISO 9001 QMS: Practical, DIY Approach Enhanced by AI Technology

  Click here to learn about our new DIY ISO 9001 program using AIWelcome to the ISO Review Podcast. In this episode, Howard and Jim kick off a special new video series designed to help organizations simplify the process of ISO 9001 certification, especially if you're considering a do-it-yourself approach.With more than three decades of ISO consulting experience, Jim shares the journey behind creating the Simplify ISO platform—a user-friendly, cost-effective solution designed for small to mid-sized businesses looking to efficiently implement, maintain, and get certified without the headache. You'll hear how the platform addresses common pain points like document control, nonconformance management, and audit scheduling—all with the help of AI-driven tools and step-by-step guidance.Whether you're a solo entrepreneur, a quality professional looking to branch out, or a business owner ready to take the plunge into ISO certification, this episode offers valuable tips, real-world examples, and a guided look at the Simplify ISO system in action. Plus, Howard and Jim preview what's coming up in future episodes, including practical demonstrations of building your quality management system and navigating the certification process.Don’t forget to check out the accompanying video on the Simplify ISO website and YouTube Channel for a complete visual walkthrough!DISCUSSION05:25 "Exploring the World of ISO Training"06:55 "PowerPoint Tips & WordPress Potential"10:28 ISO Certification Challenges: Key Areas14:20 Career Advancement through Certification17:48 "End-to-End Process Mapping Guide"22:41 ISO 9001 Clause 4 Guidance26:46 Personalized System Implementation Solution30:09 "AI's Role in ISO Certification"33:52 "Customer-Driven Platform Evolution"35:49 ISO Certification Overview SeriesLEARN MOREClick here to try Conformance1's free online ISO 9001 Gap Checklist.UPCOMING EPISODESHoward and Jim will continue the live demonstration of the Do-It-Yourself (DIY) building of an ISO Management System using Artificial Intelligence (AI) to facilitate the completion of the standards in the sections.NEXT STEPSPlease follow us on your preferred podcast directory. We appreciate your likes & comments, and shares.   Click here to visit the SimplifyISO website.Click here to visit the International Management System Institute website and learn how to become a Certified ISO Management System Professional.Learn more about Jim on LinkedIn & YouTube.LinkedInLinkedIn ArticlesYouTubeClick here to learn more about the Coaching and Podcast Services provided by Fox Coaching, Inc.KEYWORDSInformation Security, DIY ISO, AI Prompts, Online Forms, ISO Certification, ISO Review Podcast, SimplifyISO, Podcast, Podcast Interview#InformationSecurity #DIYISO #AIPrompts #OnlineForms #ISOCertification #ISOReviewPodcast #SimplifyISO #Podcast #PodcastIntervi

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