Wendy Knowler is the Consumer Ninja

Stephen Grootes speaks to consumer ninja Wendy Knowler, about why companies invest heavily in talking to customers through advertising and marketing but fall short when it comes to building meaningful channels that allow customers to engage them on real problems.
The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape. 
 
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Motheo Khoaripe speaks to consumer ninja, Wendy Knowler, about why online order mistakes are almost inevitable in South Africa’s booming e‑commerce market, and why big retailers should be judged squarely on how fast, frictionless and consumer‑focused their fixes are when things do go wrong.
The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape. 
 
Thank you for listening to a podcast from The Money Show

Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 https://buff.ly/gk3y0Kj and CapeTalk https://buff.ly/NnFM3Nk

For more from the show, go to https://buff.ly/7QpH0jY or find all the catch-up podcasts here https://buff.ly/PlhvUVe

Subscribe to The Money Show Daily Newsletter and the Weekly Business Wrap here https://buff.ly/v5mfetc

The Money Show is brought to you by Absa  
 
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Stephen Grootes speaks to consumer ninja Wendy Knowler about how a Durban North florist was left devastated after a customer unknowingly placed an order with Netflorist, mistaking a top Google search result for her small independent business, Flowers on Kensington.
The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape. 
 
Thank you for listening to a podcast from The Money Show

Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 https://buff.ly/gk3y0Kj and CapeTalk https://buff.ly/NnFM3Nk

For more from the show, go to https://buff.ly/7QpH0jY or find all the catch-up podcasts here https://buff.ly/PlhvUVe

Subscribe to The Money Show Daily Newsletter and the Weekly Business Wrap here https://buff.ly/v5mfetc

The Money Show is brought to you by Absa  
 
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Stephen Grootes speaks to consumer ninja Wendy Knowler about the National Consumer Tribunal confirming a settlement between the NCC and Cartrack. It includes a R5 million administrative fine, refunds of more than R5.1 million to affected consumers, the cancellation of contracts without penalty, and amendments to Cartrack’s terms to comply with the Consumer Protection Act.
The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape. 
 
Thank you for listening to a podcast from The Money Show

Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 https://buff.ly/gk3y0Kj and CapeTalk https://buff.ly/NnFM3Nk

For more from the show, go to https://buff.ly/7QpH0jY or find all the catch-up podcasts here https://buff.ly/PlhvUVe

Subscribe to The Money Show Daily Newsletter and the Weekly Business Wrap here https://buff.ly/v5mfetc

The Money Show is brought to you by Absa  
 
Follow us on social media
 
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Stephen Grootes speaks to Consumer Ninja, Wendy Knowler, about Standard Insurance’s U‑turn after two‑and‑a‑half years of dispute, finally paying the R111 000 owed to a Cape Town woman whose storm‑damaged heritage home became the centre of an ombud battle the insurer insisted it could still appeal.
The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape. 
 
Thank you for listening to a podcast from The Money Show
Listen live Primedia+ weekdays from 18:00 to 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 https://buff.ly/gk3y0Kj and CapeTalk https://buff.ly/NnFM3Nk
For more from the show, go to https://buff.ly/7QpH0jY or find all the catch-up podcasts here https://buff.ly/PlhvUVe
Subscribe to The Money Show Daily Newsletter and the Weekly Business Wrap here https://buff.ly/v5mfetc
The Money Show is brought to you by Absa  
 
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