Ep #155 - Bryony Tucker & Abi Cooper - How batyr meaningfully include lived experience in everything they do
In this episode, Tracey Newman and Dan Bentley speak with Bryony Tucker, the COO and Abi Cooer, the Youth Advocacy Lead at Batyr.This discussion explores how their organisation meaningfully incorporates young people's lived experiences into every aspect of their mental health work, from organisational decision-making to program design. They share practical strategies for creating safe spaces, sharing power, and ensuring that young people's voices are not just heard, but actively shape the organisation's mission and approach.Here is a taste of what Tracey and Dan cover in the conversation:Batyr's mission to create mentally healthy lives for young peopleStrategies for incorporating lived experience into organisational processesImportance of creating safe spaces for young people's voicesApproaches to systems reform and youth-led advocacyPeer-led learning and organisational cultureBatyr focuses on addressing mental health stigma through storytelling and educationThe organisation has a dedicated team and roles for lived experience advocacyKey strategies include: National Youth Advisory Group, Young people on the board of directors, Continuous consultation with young people, Peer-to-peer learning initiativesCreating safe spaces involves sharing power and actively listening to young peopleLinks from the episode:Batyr website: Click hereBatyr LinkedIn: Click hereBatyr Facebook: Click hereBatyr Instagram: Click hereBatyr TikTok: Click hereBatyr X: Click hereBatyr Bluesky: Click hereBatyr YouTube: Click hereIf people want to get involved in our latest fundraising campaign they can jump over to Stigma Free Streamers Instagram, which features our latest digital gaming campaign: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click hereInnovate for Impact Workshop: Click here
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Ep #154 - Rohan Feegrade: How Lutheran Care’s Bold Vision is Delivering Results
In this episode, Tracey Newman and Dan Bentley speak with Rohan Feegrade, the CEO at Lutheran Care.This discussion explores the organisation's innovative approach to social services, highlighting their strategic focus on creating systemic change through collaborative partnerships and holistic support across child protection, homelessness, and allied health services. They also discuss about the Lutheran Care's award-winning initiatives, such as the "Be the Village" foster care program and the Toward Home Homelessness Alliance, which demonstrate their commitment to addressing community vulnerabilities by amplifying the voices of those most in need.Here is a taste of what Tracey and Dan cover in the conversation:Lutheran Care won the South Australian Not-for-Profit of the Year awardDeveloped a strategic plan focused on four key pillars: Best for People, Growth for Impact, Sustainability, and Reputational GrowthLaunched the "Be the Village" foster care campaign, co-designed with lived experienceLeads the Toward Home Homelessness Alliance, supporting 5,500 people annuallyImplemented the Adelaide Zero Project, housing 1,200 people since 2018Expanded Allied Health services, including psychology and speech pathologyCommitted to advocacy and systemic change in child protection and homelessnessFoster care program with dedicated Aboriginal cultural workersHomelessness alliance with innovative service modelAllied Health services under the "Better Self" brandEmergency relief services supporting 6,000-7,000 people annuallyLinks from the episode:Lutheran Care website: Click hereLutheran Care LinkedIn: Click hereLutheran Care YouTube: Click here2025 Gala Dinner link: Click hereElcies Thrift Stores Facebook: Click hereLearn more about how you can help: Click hereRead more about the 2024 Not for Profit of the Year Award: Click hereRead more about the AMI national marketing award finalist: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click hereInnovate for Impact Workshop: Click here
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Ep #153 - Lucas Patchett: How Orange Sky Laundry Empowers Their People To Continuously Improve Their Service Delivery
In this episode, Tracey Newman and Dan Bentley speak with Lucas Patchett, the CEO at Orange Sky Laundry.This discussion explores how Orange Sky Laundry, a non-profit organisation that provides free laundry and shower services to people experiencing homelessness, has empowered its people to continuously innovate and adapt to meet the evolving needs of the communities they serve. Lucas also highlights Orange Sky's culture of giving things a try, celebrating both big and small innovations, and maintaining a focus on connection and community impact, even as the organisation has grown significantly over the past 10 years.Here is a taste of what Tracey and Dan cover in the conversation:Origins of Orange Sky Laundry and how it has grown to provide services across Australia and New Zealand.The discussion focuses on the importance of connection and community over just providing laundry services.Lucas explains how Orange Sky Laundry has embedded a culture of innovation, where people are empowered to try new ideas and learn from failures.Discuss the challenges of scaling and maintaining a culture of innovation as the organisation grows, and shares examples of how they have adapted to changing community needs.Lucas shares the story of how Orange Sky Laundry innovated to use solar power for drying clothes, significantly improving the efficiency and sustainability of their operations.Highlights the importance of connection and listening, sharing a personal story that exemplifies the meaningful impact of their work.The organisation has mechanisms in place to celebrate both big and small innovations, helping to build a culture of continuous improvement.Links from the episode:Orange Sky Laundry Australia: Click hereOrange Sky Laundry New Zealand: Click hereInnovate For Impact Workshop: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
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Ep #152 - Tony Wai - How Third Age Health's big goal has empowered their people to continuously improve
In this episode, Tracey Newman and Dan Bentley speak with Tony Wai, the CEO at Third Age Health.The discussion explores on how Third Age Health, a medical provider in New Zealand, has been able to achieve significant growth and improvements in their aged care services. It also covers Third Age Health's focus on providing consistent, high-quality care, implementing Kaizen methodology, leveraging digital systems, and addressing workforce challenges - all with the goal of better supporting older people in their care.Here is a taste of what Tracey and Dan cover in the conversation:Tony discusses his vision to improve aged care services when he joined Third Age Health and the initial challenges the organisation was facing.Explains the company's focus on providing consistent, high-quality care for older people in various living situations.Describes how the organisation adopted the Kaizen methodology to drive incremental improvements and changes.Shares how the implementation of digital systems helped reduce administrative burdens and improve staff retention.Acknowledges the challenges of workforce shortages and discusses the company's approach to navigating these issues.Emphasizes the importance of building trust with staff and clients by actively listening and responding to feedback.Reflects on the successes and challenges of the past few years and shares the company's future plans, including potential expansion to Australia.Links from the episode:Third Age Health Website: Click hereThird Age Health LinkedIn: Click hereInnovate For Impact Workshop: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
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Ep #151 - Niki Rittinghausen & Magda Ojeda Amplifying Diverse Voices in Aged Care
In this episode, Tracey Newman and Dan Bentley speak with Niki Rittinghausen and Magda Ojeda from Center for Cultural Diversity in Aging.The discussion explores on how they amplify the voices of diverse seniors in the aged care system. Through collaborative community engagement, they were able to capture valuable insights and recommendations to improve cultural inclusivity and accessibility in aged care services.Here is a taste of what Tracey and Dan cover in the conversation:Explain the goal of the project to ensure diverse seniors' voices are heard in the aged care reform process.The team leveraged partnerships with various community organisations to reach and engage multicultural senior communities.The consultations yielded positive outcomes, including seniors gaining new insights and the valuable contribution of an interpreter.Genuine community engagement and strategic use of resources, such as translators, were key to the success of the project.The report outlines five key recommendations to enhance culturally appropriate care, expand language services, and improve access to information and support.The team discusses the importance of an intersectional approach and the challenges faced by multicultural seniors, such as language barriers and social isolation.Links from the episode:Center for Cultural Diversity in Aging website: Click hereInnovate For Impact Workshop: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
A podcast for leaders in the social sector who want to deliver more impact through innovation. Each week we deliver tips on how you can be more innovative and speak to leaders from across the sector to share best practice.
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