What’s Next with Aki Anastasiou is South Africa’s most popular technology show. The who’s who of South Africa’s technology and business world are interviewed on...
NTT DATA’s Chris Wiggett on the latest trends in business intelligence and AI
In this What’s Next with Aki Anastasiou interview, NTT DATA’s Chris Wiggett unpacks the latest trends in business intelligence and AI that South African businesses must be aware of.
Wiggett is the Head of AI and Data Analytics at NTT DATA Middle East and Africa.
He has fourteen years of experience in data analytics and is well-known for his thought leadership in Advanced Analytics.
Wiggett is also obsessed with the future of data science, with a particular passion for the business insights it generates.
In this What’s Next interview, Wiggett unpacks the latest trends in data and business intelligence that are currently shaping the industry.
He highlights that data-driven decision-making has been spoken about for a long time, but with the rise of AI, it is finally being realized in practice and at scale.
Wiggett explains how NTT DATA differentiates itself through its proven processes and extensive experience implementing powerful AI and business intelligence solutions that generate real client value.
He then emphasizes the importance of effective data access controls, ensuring that the right people, teams, and tools have access to all the data they need, while avoiding giving out data access when it is unnecessary.
Wiggett also talks about the importance of implementing guard rails for AI tools, and explains why it is crucial that organizations promote inter-departmental collaboration and coordination to ensure that the full value of data-driven insights and AI is achieved.
He concludes the interview by discussing what he is most excited about in the fields of AI and data analytics in the future.
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15:06
Liberty’s Tumi Mothoagae on the importance of automation and AI in the claims process
In this What’s Next with Aki Anastasiou interview, Tumi Mothoagae discusses how AI helps Liberty to streamline the claims process for its clients.
Mothoagae is the Divisional Executive for Claims Management at Liberty Group South Africa and has worked at the company for 13 years.
During this time, she has held the roles of Team Manager and Financial Advisor – having joined the company after being an Associate Lecturer at Wits University.
In this What’s Next interview, Mothoagae discusses how Liberty has integrated technology into its claims processes – ensuring death and funeral claims can be processed in under 20 minutes, and lifestyle claims can be processed within 24 hours.
She explains how this is enabled by the use of AI, which pulls extensive data from multiple sources.
Mothoagae then discusses the challenges Liberty faced when implementing automation into its claims processes – including dealing with increased claims volumes due to COVID-19 – as well as how employees benefit from having repetitive processes removed.
Mothoagae concludes the interview by unpacking the metrics which show how successful the integration of modern technologies has been for Liberty.
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27:12
MiWay CEO Burton Naicker talks about the current trends in the insurance industry
In this What’s Next with Aki Anastasiou interview, MiWay CEO Burton Naicker discusses the latest trends in South Africa’s insurance industry.
Naicker’s professional journey began in the banking industry, before transitioning into the insurance sector when he was appointed as a Legal Recoveries Advisor at Telesure.
In the years which followed, Naicker progressed to senior management roles in the claims environment – culminating in him being appointed as the CEO of SIAS in 2010.
In this What’s Next interview, Naicker discusses his journey to becoming the CEO of MiWay – explaining how the insurance industry has evolved over the past 20 years.
Naicker then discusses the highlights of his tenure as MiWay CEO, as well as the biggest selling points of MiWay as an insurance provider in South Africa.
He also unpacks the major trends he is seeing in the local insurance industry, and provides his top advice to South African insurance clients.
Naicker concludes the interview by revealing his biggest goals for 2025 as MiWay CEO.
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21:01
Marius Visser on Metacom’s Enterprise Router and game-changing ICT innovations
In this What’s Next with Aki Anastasiou interview, Metacom CMO Marius Visser discusses the company’s impressive range of SCADA, IoT, and router products.
Visser is a 22-year veteran of the communications industry, who joined Metacom in 2010.
Before this, he worked at MTN for six years as a Solution Consultant and Business Development Manager.
He also worked at Psitek for six years as an Executive for its Access to Voice department.
Visser then joined Metacom as the Executive of Business Development for Europe and Africa.
He has since been promoted to Chief Marketing Officer, and was also appointed to the company’s board as a shareholding director in 2023.
Visser is passionate about offering innovative connectivity solutions that meet the needs of Metacom’s clients.
He details the company’s newest router range, which it launched last year, and discusses how popular these products have been.
Visser then discusses the MC7000 enterprise router – outlining why it is the best enterprise router on the market.
He also reveals the emerging technologies that Metacom is keeping an eye on for its future innovations.
Visser shares several examples of how Metacom has helped its clients succeed, too, thanks to its superior connectivity solutions.
He concludes the interview by discussing the initiatives and products Metacom is going to launch in 2025.
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18:05
Liberty’s Ryan Switala on the technologies making life insurance more accessible in South Africa
In this What’s Next with Aki Anastasiou interview, Ryan Switala discusses the technologies Liberty is using to improve its life insurance products.
Switala is the Head of Simple Life Solutions at Liberty and has worked at the company for 18 years — beginning as an Actuarial Specialist in 2006.
He then held several notable positions at Liberty before being appointed to his current role — including Head of Risk for Product Development, Actuarial Consultant for Group Reinsurance, and Chief Specialist for Partner Integration.
In this What’s Next interview, Switala discusses how Liberty’s digital transformation strategy is helping make life insurance more accessible to its clients.
He unpacks the powerful technologies that are being used to streamline the customer journey and make life insurance easier to understand for the average South African.
Switala then expands on Liberty’s use of AI and machine learning to deliver ever-evolving, highly personalised client experiences.
He concludes the interview by sharing the most exciting digital innovations that Liberty plans to incorporate into its life insurance offerings.
What’s Next with Aki Anastasiou is South Africa’s most popular technology show. The who’s who of South Africa’s technology and business world are interviewed on the show.
South Africa