The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions
Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology...
Innovating Tradition: How Groucho's Deli Advances with Technology and Quality
In this episode of the Restaurant Technology Guys podcast, Jeremy is joined by Deric Rosenbaum, President and CTO of Groucho's Deli, an 83-year-old deli chain based in the Southeast U.S. Deric shares his journey from commercial construction to leading Groucho's Deli alongside his business partner Bruce Miller. The conversation delves into Groucho's unique hybrid model between QSR and Fast Casual, their unrelenting focus on quality ingredients, and their innovative use of technology to enhance customer and staff experiences. Deric also discusses Groucho's approach to sustainability, adapting business models during COVID-19, and leveraging tools like Ovation and Marquis for customer feedback and reputation management. The episode wraps up with Deric sharing his personal and family favorites from Groucho's menu, emphasizing the brand’s commitment to both tradition and modern technology.00:00 Introduction and Welcome00:09 Meet Deric Rosenbaum: President and CTO of Groucho's Deli00:44 The Legacy of Groucho's Deli01:27 Deric's Journey with Groucho's03:25 Groucho's Unique Dining Experience05:16 Signature Dishes and Menu Highlights08:23 Commitment to Quality and Sustainability11:02 Adapting Through Technology15:11 Customer Experience and Feedback29:21 Favorite Menu Items and Personal Stories33:20 Conclusion and Contact Information
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34:52
Innovating Restaurant Operations with GM Pilot: A Deep Dive
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Cijoy, an experienced restaurant technology and operations veteran. Cijoy shares his journey from engineering to the Y2K era and his transition into the restaurant industry. He introduces his new product, GM Pilot, which aims to streamline restaurant operations by optimizing labor management, enhancing efficiency, and saving costs. The discussion highlights the significant challenges faced by GMs and how GM Pilot is designed to alleviate these burdens by automating and improving labor and inventory management without requiring extensive training or IT resources. Cijoy also outlines future plans for expanding the capabilities of GM Pilot and provides insights into effective implementation strategies.00:00 Audio GM Pilot00:57 Introduction and Welcome01:06 Guest Introduction: Meet Cijoy01:49 Cijoy's Career Journey04:39 The Birth of a New Idea06:39 Implementing the Concept11:35 Challenges and Solutions in Restaurant Tech15:10 The Role of General Managers17:30 Adapting to New Labor Models19:38 Custom Tailored Solutions for Labor Management20:16 Uncovering Hidden Opportunities in Labor Efficiency21:44 The Importance of Consistent Guest Experience22:59 Empowering GMs with Advanced Tools26:09 Future Plans: Expanding Beyond Labor Management29:24 Engagement and Implementation Process31:58 Target Audience and Market Strategy34:49 Conclusion and Contact Information
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36:04
Transforming Restaurant Success with InKind: Tech-Driven Strategies and Innovative Financing
In this episode, the discussion centers around InKind's innovative, tech-driven approach to scaling and supporting restaurants. InKind's CEO shares insights on leveraging Silicon Valley strategies, deploying large-scale data analytics and AI, and the significance of personalized support for independent restaurants. The episode covers the dual role of InKind as a financial service provider and a consumer marketplace, detailing creative financing solutions and marketing experiments that enhance profitability and customer experience. Listeners also learn about the platform's benefits for business travelers, including earning credits for personal dining through data-driven recommendations. The episode emphasizes practical advice for restaurant owners, market insights from owning restaurants, InKind’s funding model, and future enhancements, aiming to create a sustainable and profitable ecosystem for restaurant growth.00:00 Introduction to the Podcast00:55 Meet Johann Munisinghe: From Tech to Restaurants01:55 The Birth of InKind: Solving Restaurant Finance03:12 The Restaurant Incubator Experiment06:41 Scaling InKind: Financing and Marketplace11:31 Challenges and Solutions for Restaurant Operators17:01 InKind's Unique Value Proposition19:56 Challenges in Restaurant Tech20:39 Uses of Capital in Restaurants21:07 Sponsor Messages22:07 Growth and Financing Strategies23:21 Consumer Experience with InKind25:15 Leveraging Data for Recommendations28:25 Engaging with InKind for Expansion35:40 Future Vision and Expansion Plans36:41 Conclusion and Farewell
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37:13
Innovating Blaze Pizza: Tech Transformations and Guest Experience
In this insightful episode of the Restaurant Technology Guys podcast, host Jeremy Julian chats with Chris Demery, CTO of Blaze Pizza, about the technological advancements at Blaze Pizza, particularly post-COVID-19. Chris highlights the pivotal role of user-friendly technology in enhancing both on-premise and off-premise dining experiences. The discussion covers the seamless implementation of the Qu POS system across more than 270 locations, the importance of open APIs, and the challenges and solutions related to managing digital and in-store orders. Further, the episode explores how predictive analytics, data optimization, and customer data platforms are key to improving operational efficiency and guest satisfaction. Listeners will gain practical insights into adapting technology to meet evolving guest needs, maintaining balance between digital and on-site service, and the significance of industry-specific networking for staying ahead in technological innovations.00:00 Introduction to Today's Episode00:51 Meet Chris Demery: A Legend in Restaurant Technology01:27 Chris Demery's Career Journey02:43 Philosophy on Technology and Operations04:23 The Importance of Predictable Technology05:46 Challenges and Innovations at Blaze Pizza12:45 Adapting to Post-COVID Changes16:27 Sponsor Messages17:28 Understanding Blaze Pizza's Unique Model18:43 Innovative Changes in Restaurant Operations19:33 Speed of Service and Wait Time Metrics20:56 Challenges with Custom Orders24:16 Managing Digital and In-Person Orders27:32 Leveraging Data for Better Staffing29:11 Future Innovations and Guest Experience35:17 Staying Connected and Final Thoughts
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37:07
Overcoming Adversity and Finding Purpose: A Conversation with Keith Sampson
In this episode of the Restaurant Technology Guys podcast, co-host Jeremy interviews serial entrepreneur Keith Sampson, who shares his journey through the payments and fintech industry influenced by personal challenges such as his father's battle with Lou Gehrig's disease. Keith discusses his 'grow through it' mindset and passion for helping others achieve their potential, highlighting five key characteristics for growth: continuous learning, gratitude, resilience, humility, and confidence. The conversation delves into overcoming imposter syndrome, the importance of finding one’s ‘why,’ and the power of positive influences and consistency. With a special focus on embracing vulnerability and finding meaning beyond financial success, Keith reflects on impactful moments, including hosting a virtual sales conference during the COVID-19 pandemic. The episode concludes with insights on maintaining low expectations and Arthur Brooks' pillars of happiness: family, friends, faith, and meaningful work. Keith encourages listeners to contribute positively, find their medium of expression, and connect with him on LinkedIn, Instagram, and his website.00:00 Introduction and Guest Background00:39 Keith's Professional Journey02:19 Personal Growth and Resilience13:17 The Power of Influence and Legacy17:42 Weekly Video Journey and Future Goals18:14 The Origin of Consistent Content Creation19:05 Overcoming the Fear of Sharing22:02 The Journey to Public Speaking27:45 Virtual Events and Their Impact29:19 Encouragement to Share Your Unique Gifts34:13 Connecting with Keith Sampson
About The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.comJeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.
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