Scaling Success in the Restaurant Franchise World with Paul Tran
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian converses with Paul Tran, a seasoned entrepreneur and franchise expert. With a 20-year journey in the restaurant industry, Paul shares his story of turning a student loan into a successful Cajun crawfish restaurant and subsequent experiences scaling major brands like Halal Guys and Pepper Lunch. Paul discusses the importance of selecting the right franchisee, maintaining operational consistency, and building strong relationships between franchisees and franchisors. He also offers insights on effective marketing strategies and operations that contribute to franchise success. The episode is packed with valuable lessons for anyone looking to scale in the restaurant industry or seeking entrepreneurial inspiration.00:00 Paul Tran of Pepper Lunch01:39 Introduction and Welcome01:50 Meet Paul Tran: A Journey in the Restaurant Industry02:35 Paul's Early Ventures and Lessons Learned05:44 The Halal Guys and Franchise Experience07:05 Pepper Lunch: A New Venture09:27 Insights on Franchising and Finding the Right Franchisees14:59 Challenges and Success in Scaling a Franchise24:16 California Brands in Texas24:54 Franchisee and Franchisor Relationships26:02 Choosing the Right Franchisee26:47 Healthy and Unhealthy Tensions31:21 Marketing and Community Outreach37:10 Pepper Lunch Concept Explained42:36 Final Thoughts and Contact Information
--------
43:52
--------
43:52
Unlocking Hidden Revenue in Restaurants: A Conversation with Geoffrey Toffetti of FPG
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), to discuss how restaurateurs can unlock hidden revenue, improve staff performance, and elevate guest experience without additional advertising costs. Geoffrey shares insights from his extensive career in hospitality and corporate consulting, detailing FPG's innovative solutions that utilize real-time analytics and AI-powered training. The conversation highlights the importance of systemized training for frontline employees, focusing on maximizing revenue through service-based sales techniques. Listeners will gain valuable knowledge on making meaningful investments in staff to drive up to 10% revenue growth, improve tips, and enhance overall restaurant performance. The episode also covers the practical steps for implementing and measuring success in these initiatives.00:00 Frontline Performance Group01:26 Introduction and Welcome01:59 Guest Introduction: Geoffrey Toffetti02:08 Geoffrey Toffetti's Career Journey03:18 Current Role at Frontline Performance Group03:47 Focus on Hospitality and Restaurant Industry05:21 Identifying and Solving Industry Problems10:44 Service-Based Sales Philosophy14:29 Training and Technology Integration20:27 Measuring Success and Analytics24:56 Engaging Different Demographics27:46 Results and Success Stories29:34 How to Engage with Frontline Performance Group32:39 Conclusion and Final Thoughts
--------
36:31
--------
36:31
Innovations and Growth Strategy in Fast Casual: Featuring Jason Morgan of Original ChopShop
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes Jason Morgan, the CEO of Original ChopShop, to discuss the brand's unique fast casual offerings and growth strategy. Jason shares his journey from accounting to hospitality, his experience with Zoe's Kitchen, and how he's leveraging those lessons at Original ChopShop. They delve into the restaurant's diverse and healthful menu, the importance of technology in maintaining quality and consistency, and the challenges of scaling a company-owned business. Jason also discusses the brand's focus on customer feedback and its efforts to expand in strategic markets while highlighting their catering program. This episode is a must-listen for anyone interested in restaurant innovation and growth.00:00 Original ChopShop01:21 Introduction and Guest Background01:59 Jason's Journey in the Restaurant Industry03:37 Original ChopShop Story05:54 Unique Menu and Concept08:16 Menu Development and Technology Integration15:26 Breakfast and Expansion Strategy17:55 Revealing Industry Insights18:21 Company-Owned vs Franchise Models20:23 Strategic Market Expansion23:40 Challenges and Achievements28:09 Signature Dishes and Personal Favorites31:27 Catering and Off-Premise Strategies33:11 Final Thoughts and Future Plans
--------
34:06
--------
34:06
Revolutionizing Digital Signage with Eli Chmouni of Neon
In this episode of the Restaurant Technology Guides podcast, Jeremy Julian discusses the transformative journey of digital signage with Eli Chmouni, CEO of Neon. Eli shares his unique path to founding Neon, a company that simplifies digital signage for restaurants and retail with a plug-and-play approach. From his stint working at a Burger King drive-through for research to creating a solution that increases sales by up to 17%, Eli's dedication to solving customer problems is evident. The episode dives into the integration of Neon's software with POS systems, the benefits of digital signage in both customer-facing and employee-facing environments, and how Neon's ease of use and customer support set it apart in the market. Tune in to learn how digital signage can enhance operations and boost sales across various industries.00:00 Introduction to the Podcast00:22 Meet Eli, CEO of Neon00:36 The Birth of Neon01:06 Neon's Impact on Digital Signage01:28 Jeremy's Introduction and Disclaimer02:07 Eli's Background and Early Ventures02:59 Spotlight and the Digital Signage Problem04:14 Creating Pixie and the Birth of Neon05:05 Neon's Growth and Market Impact10:43 The Importance of Convenience and Support12:51 Eli's Burger King Experience14:04 Neon's Drive-Through System15:19 Challenges and Solutions in Digital Menu Boards19:48 Flexibility and Efficiency of Digital Signage21:02 Focusing on the Restaurant Space21:26 Dynamic Menu Integration with POS Systems22:24 Addressing Out-of-Stock Items23:02 Maximizing Digital Signage Impact23:54 Reliability of Digital Signage Systems25:01 Handling Internet Outages28:37 Drive-Through Innovations33:19 Expanding Beyond Quick Service Restaurants33:52 Innovations in Music and Loyalty Programs37:28 Final Thoughts and Contact Information39:02 Comprehensive Digital Solutions for Various Industries
--------
42:13
--------
42:13
Building Restaurant Empires with Scott Taylor: From Law School Dropout to Industry Leader
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Scott Taylor, CEO of R&R Brands. Scott shares his fascinating journey from being a law school dropout to becoming a successful restaurateur. He provides insights into his experiences growing brands like Walk-Ons and Party Foul, discusses the structure and purpose of R&R Brands, and outlines his vision for helping other restaurant groups succeed. Scott also delves into common pitfalls for new restaurateurs, how to create value in casual dining, and the role of technology in enhancing customer experience. Listeners interested in franchising, restaurant growth, and brand building will find this episode particularly enlightening.00:00 Introduction and Episode Overview01:33 Meet Scott Taylor: From Law School to Restaurant CEO03:19 Scott's Journey: From Marriott to Beef O'Brady's05:50 Building Walk-Ons and Party Foul07:38 The Birth of R&R Brands13:14 Strategic Partnerships and Future Plans18:35 Common Pitfalls for Restaurant Founders21:26 Exploring R&R's Restaurant Concepts24:16 Exploring Nashville Hot Chicken and Boozy Slushies24:56 Expanding to College Campuses and Airports25:33 Walk-Ons: The Ultimate Sports Bar Experience27:09 The Future of Casual Dining29:10 Enhancing Restaurant Experiences with Technology31:32 Creating Value and Unique Dining Experiences35:41 The Story Behind Rhythm and Rooster36:59 R&R's Unique Approach to Restaurant Partnerships39:40 Cultural Alignment and Future Growth43:37 Staying Connected and Future Plans
About The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.comJeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.
Listen to The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions, The Money Show and many other podcasts from around the world with the radio.net app
South Africa