How Teriyaki Madness Manages Franchisee Tech Adoption
2026/05/18 | 27 mins.
00:00 Introduction to Teriyaki Madness and Aunna Macias 02:05 Growth and Expansion of Teriyaki Madness 03:45 Philosophy of Technology Adoption in Franchising 06:33 Franchisee Feedback and Tech Adoption 08:37 Balancing Control and Flexibility in Franchise Operations 10:41 Innovation and Limited Time Offers (LTOs) 13:27 Managing Tech Projects and Communication 15:58 Overview of the Tech Stack at Teriyaki Madness 17:44 Digital Menu Boards and Integration Challenges 18:45 Improving Data Accuracy and Collection 20:43 Future Investments and Operational Efficiencies 23:44 Menu Recommendations and Unique Orders
How AI Voice is Increasing Restaurant Revenue by 23%
2026/05/11 | 38 mins.
00:00 Introduction to Loman AI and Its Mission 02:07 Christian's Journey in the Restaurant Industry 06:24 Understanding Voice Ordering AI 09:44 The Evolution of AI in Restaurant Tech 12:55 The Benefits of Loman AI for Restaurants 15:12 Human Touch and Latency in AI Solutions 18:34 The Evolution of AI in Restaurant Ordering 24:32 Personalization and Customer Engagement 30:28 Challenges and Solutions in Restaurant Communication 35:30 Onboarding and Customer Support Excellence
How Handel’s Maintains Quality Across 150 Flavors
2026/05/04 | 35 mins.
00:00 Introduction to Handel’s Ice Cream and Its Legacy 02:55 Craftsmanship and Freshness in Ice Cream Making 05:34 Community Engagement and Customer Experience 08:30 Store Formats and Customer Interaction 11:25 Flavor Selection and Seasonal Offerings 16:51 Flavor Innovation and Local Connection 19:23 Ensuring Consistency Across Locations 22:34 Encouraging Flavor Exploration 30:19 Franchise Expansion Strategy
Innovative Hub and Spoke Model for Bagel Shops
2026/04/27 | 34 mins.
00:00 Introduction to Barry's Bagels 01:08 The Founding Story of Barry's Bagels 03:35 Mark and Jim's Backgrounds 05:31 The Unique Offerings of Barry's Bagels 09:58 Site Selection and Franchising Strategy 14:45 Exporting Company Culture 19:23 Franchisee Selection and Support 20:27 Innovative Revenue Channels 27:04 Engaging with Potential Franchisees
How Data-Driven Menu Design Transforms Franchise Growth & Consistency
2026/04/20 | 45 mins.
00:00 Introduction to Dinetec and Menu Engineering 03:34 Understanding Menu Nerds and Their Importance 09:08 The Role of Data in Menu Engineering 13:37 Art and Science of Menu Design 17:33 Franchise Dynamics and Menu Consistency 22:43 The Role of Technology in Restaurant Operations 27:36 Leveraging Point of Purchase Materials 34:24 The Importance of Physical Menus 36:39 AI's Impact on Menu Management 41:56 Engaging with Dinetec for Menu Solutions
About The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
About The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
About The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.comJeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.
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