The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

357 episodes

The Future of Sports Streaming for Bars and Restaurants
2026/07/20 | 42 mins.
00:00 Introduction and episode overview
00:30 Jeremy introduces the sponsor and guest
00:57 Bryan shares his background and entry into media
02:04 What is EverPass and its mission
03:54 The importance of live sports in customer experience
05:47 Content aggregation and legal considerations
08:10 Technology behind EverPass and content control
12:00 NFL Sunday Ticket and exclusive rights
14:57 Misconceptions about streaming sports legally
20:05 Getting started with EverPass and deployment timeline
25:02 Driving customer engagement with digital assets
30:03 How to contact EverPass and next steps
How One Founder Solved Restaurant Staffing Chaos
2026/07/13 | 44 mins.
00:00 Introduction and Jeremy's opening remarks
00:26 Guest introduction: Jake and his background
01:18 The chaos of restaurant scheduling and initial solutions
02:15 The inspiration behind Shiftwerx and its core features
04:09 Gathering staff preferences and creating schedules
05:37 In-app currency and shift trading market
07:33 Understanding restaurant needs and data integration
09:18 Handling staff availability and schedule changes
11:10 Staff morale, control, and fairness in scheduling
13:02 Tools for schedule creation and automation
17:21 Market features: shift swaps, incentives, and safety
19:45 Use of AI and avoiding hallucinations in scheduling
23:45 Deterministic algorithms and fairness in AI scheduling
26:44 Marketplace philosophy and shift trading benefits
33:21 Market incentives and employee engagement
37:57 How to get started with Shiftwerx
40:44 Target audience and scalability of the platform
43:09 Closing remarks and future outlook
How Machine Learning Personalizes Guest Experience
2026/07/06 | 41 mins.
00:00 Introduction to Ryan Volberg and His Journey
02:48 The Evolution of Restaurant Technology
05:49 The Concept of Daily Pay for Hospitality Workers
08:25 Introducing Guestology: A New Approach to Guest Engagement
11:05 Understanding Guest Loyalty and Retention
14:06 The Mechanics of Guest Recognition and Personalization
21:18 Crafting Personalized Guest Experiences
23:07 The Power of Machine Learning in Hospitality
24:24 Understanding the SAPS Model for Guest Loyalty
26:58 The Cost of Loyalty: Status vs. Discounts
29:42 Attribution and Proving Value in Guest Engagement
30:18 Engaging Occasional Guests: Strategies for Retention
36:43 Building Lasting Relationships with Guests
How Berry AI Uses Computer Vision to Boost Restaurant Efficiency
2026/06/29 | 35 mins.
Chapters
00:00 Introduction to Berry AI and Eric Lam
02:41 Understanding AI in QSR: The Role of Berry AI
04:20 The Importance of Speed of Service in Drive-Throughs
07:15 Traditional Methods vs. Computer Vision in QSR
13:40 Operational Decisions: When to Pull Cars Forward
16:37 Making Data Actionable for Restaurant Operations
20:59 Addressing Privacy Concerns with Computer Vision
21:35 Recent Success: Berry AI's Major Win
22:20 Future Directions for Berry AI and Computer Vision
The 5 Rules That Transform Grocery Teams and Can Elevate Any Business
2026/06/22 | 41 mins.
00:00 Introduction to Steve Black and His Journey
02:48 The Five Rules of Leadership
05:43 The Importance of People in Business
08:15 Inception of the Five Rules
10:57 Rule One: Do Your Job
13:42 Rule Two: Be Kind
16:32 The Impact of Kindness in Leadership
19:34 The Importance of Kindness in Leadership
22:03 No Surprises: A Leadership Principle
24:23 Eliminating Drama in the Workplace
28:45 Protecting the Brand: A Leadership Responsibility
33:01 Embedding Leadership Lessons Through Masterclass

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About The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.comJeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

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