Transforming Restaurant Experiences with Personalization: Insights from Every Bite Co-Founders
In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with co-founders Lucy Logan and Sid Conklin from Every Bite. They discuss their innovative solutions for restaurant menus focused on personalization and food safety to better cater to a growing population with dietary restrictions and allergies. The smart menu technology offers a seamless, low-effort integration into existing restaurant systems, improving guest experiences and driving higher conversion rates. This episode dives deep into the impact of personalization in the dining industry, the technology behind Every Bite, and how simple it is for restaurants to implement these changes while enhancing guest satisfaction and loyalty.00:00 Everybite01:18 Introduction and Welcome01:47 Meet the Entrepreneurs: Lucy and Sid04:03 The Problem with Static Menus05:06 The Birth of Every Bite05:58 The Scale of Dietary Restrictions08:08 Personalization in the Digital Age09:41 Smart Menus: A Game Changer14:54 Mobile and In-Store Experience16:36 The Power of Customization19:35 Seamless Integration for Restaurants20:55 Introduction to PDF Import and Smart Menu21:44 AI and Machine Learning in Menu Personalization22:14 Simplifying Menu Updates for Restaurants23:41 Real-Time Menu Sync and Automation25:46 Enhancing Staff and Guest Experience27:53 Onboarding and Personalization Process29:48 Marketing and Customer Engagement35:39 Voice Search and Future Innovations38:14 Conclusion and Call to Action
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Bobby's Burgers: The Innovation Behind the Unbeatable Burger Experience
In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian welcomes Anne Pritt, Chief Marketing Officer for Bobby’s Burgers by Bobby Flay. Jeremy and Anne discuss the collaboration with celebrity chef Bobby Flay, focusing on how Bobby's travels inspire seasonal and craveable menu items including burgers, fries, and shakes. Anne shares her extensive background in marketing with brands like Tim Horton's and Sbarro, and explains the philosophy behind Bobby’s innovations and limited-time offerings, including the use of high-quality ingredients like certified Angus beef. They also discuss the tech stack used to ensure consistent product quality and the strategic growth plan for expanding Bobby’s Burgers through traditional and non-traditional franchises. Listeners are encouraged to learn more about Bobby's Burgers and potential franchise opportunities.00:00 Bobby's Burgers00:54 Introduction and Warm Welcome01:22 Meet Anne Pritz: Chief Marketing Officer of Bobby's Burgers01:36 Anne's Professional Journey02:53 Who is Bobby Flay?03:48 The Unbeatable Burger Experience04:58 Personal Stories and Bobby Flay's Approachability07:24 Bobby's Burgers: The Fast Casual Concept10:07 Menu Innovation and Limited Time Offerings14:16 Marketing Strategies for New Products18:39 Latest Menu Innovations: Greek Town Burger and Blueberry Cheesecake Milkshake26:25 Franchising Opportunities and Expansion Plans33:03 Conclusion and Final Thoughts
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Revolutionizing Pizza Franchising with Crust Pizza Co.: A Deep Dive into Tech Innovations
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Nicholas Fontenot, CTO and partner at Crust Pizza Co., a Houston-based fast casual pizza brand known for its unique approach to pizza making and franchise operations. Nicholas shares insights into what sets Crust Pizza apart, including their dedication to fresh ingredients and a proprietary tech stack designed to streamline franchise operations. He discusses the journey from his background in tech and franchises to enhancing Crust Pizza's back-end processes with innovative technology solutions. They delve into the challenges and strategies behind building their own POS system and the importance of achieving consistency and quality across all franchise locations. The conversation highlights the balance of growing a brand while maintaining a high standard of food quality and customer experience. Nicholas also teases future expansion plans and emphasizes the importance of selecting quality franchise partners.00:00 Crust Pizza01:06 Introduction and Welcome01:35 Meet Nicholas: Background and Journey02:46 Crust Pizza: Concept and Quality05:23 Challenges and Tech Solutions in Franchising08:26 Building and Automating the Kitchen16:21 Developing a Custom POS System25:34 Franchise Growth and Future Plans29:53 Conclusion and Farewell
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Revolutionizing Frontline Work: An Interview with Krish, CEO of Know
In this episode, Krish, the founder and CEO of Know, discusses the transformative mission of his company to make every frontline worker a 'superhero.' Krish explains how the Know app helps streamline day-to-day operations, reduce chaos, and improve worker satisfaction and retention in industries with high turnover, like restaurants. The app functions as a comprehensive digital assistant, offering training, task management, and direct communication from management. Krish also explores the importance of micro-learning and the app's multilingual capabilities, emphasizing the need to meet workers where they are, both geographically and technologically.00:00 Introduction to Krish and His Mission00:27 Streamlining Day-to-Day Operations01:28 Addressing Employee Turnover03:47 The Role of Technology in Training04:44 Customizing and Documenting Processes07:36 Micro Learning and On-Demand Information09:52 International Reach and Multi-Language Support11:07 Conclusion and Contact Information
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Instant Financial: Revolutionizing Pay and Tips in the Restaurant Industry
In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and David Alvarado delve into the world of financial technology and its impact on the restaurant industry. They discuss the critical importance of earned wage access, allowing employees to get paid daily, and the advantages it offers for both employers and employees. David Alvarado, who has extensive experience in the restaurant industry, shares insights from his journey, including his tenure at Blooming Brands and his current role at Instant Financial. Instant Financial provides a solution that enables daily pay for non-tipped employees and digital tip distribution, streamlining operations and reducing costs for restaurants. The episode also covers the broader implications of financial wellness tools, including financial literacy education, credit building, and health and wellness benefits, emphasizing how these tools can significantly improve employees' lives. This podcast is a must-listen for restaurant operators looking to gain a competitive edge by adopting technology that addresses modern employees' needs.00:00 Instant Financial01:17 Introduction and Welcome01:45 Meet David Alvarado02:14 David's Career Journey03:36 Introduction to Instant Financial04:57 Understanding Earned Wages07:24 Benefits of Instant Pay13:35 Addressing Concerns About Instant Pay23:33 Digital Tips Management31:09 Employee Financial Wellness37:33 Conclusion and Contact Information
About The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.comJeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.
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