Canary Technologies CEO on Reimagining the Digital Guest Journey
Did you know 30–40% of guest calls to hotels go unanswered? In this episode, Harman Singh Narula, CEO and co-founder of Canary Technologies, shares how his team is tackling this operational gap while redefining the entire digital guest journey—backed by $80M in funding and multiple HotelTechAwards wins.This episode is for veteran hoteliers, brand executives, and asset managers who want to understand where guest-facing technology is headed and how AI-driven innovations, tipping solutions, and digital workflows can translate into higher revenue and better guest satisfaction.Key Takeaways: • How Canary evolved from solving a niche payments problem to building an end-to-end guest journey platform—and what that means for tech adoption across hotel portfolios. • Why AI voice is set to eliminate missed calls and improve upsell potential—plus insights on how independents can deploy it just as effectively as enterprise brands. • The surprising shift in how major hotel chains evaluate tech partners, moving toward best-in-breed guest-facing solutions rather than relying on slow in-house builds.
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Founder of SUM Hospitality on Running Hotels Remotely
What if you could double your hotel’s efficiency—without adding headcount? In this episode, Michael Bohler, Founder of SUM Hospitality, reveals how he’s transforming independent hotels in Switzerland into high-performing, tech-enabled operations that run smoother, smarter, and more profitably. This episode is for hotel owners, general managers, and operations leaders looking to modernize their tech stack, reduce manual work, and build more sustainable, year-round business models.Takeaways: • Hear how Sun Hospitality uses integrated systems to automate front-office and back-office tasks, freeing staff to focus on guest experience. • Learn how streamlined tech enables year-round occupancy and better work-life balance for hotel teams in seasonal markets. • Understand why viewing technology as an investment in profitability not a cost center is key to future growth.
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Hospitality America CEO on AI-Ready Hotel Data
What happens when a 20-hotel operator treats brand data, RMS outputs, and labor costs as one system—and then points AI at it?Takeaways:Build a single source of truth: How Hospitality America centralizes Amadeus/TravelClick market data, Hilton Grow & Marriott OneYield outputs, and Actabl (ProfitSword + Hotel Effectiveness) in a Microsoft data lake to power faster decisions.Make revenue meet labor—down to the penny: Practical ways to pair booking windows, LOS, and mix with staffing models to decide whether to take Group A vs. Group B—and know the profit impact before you say yes.Operationalize AI for the field (not HQ): A roadmap for using Microsoft Copilot on top of your own data so GMs can ask, “How many room attendants do I need Saturday?” and get defendable answers—without surrendering human judgment. If this playbook sparked ideas for your portfolio, follow Hotel Tech Insider and subscribe for weekly, operator-tested tactics. Share this episode with your revenue and ops leaders, and visit HotelTechReport for the tools and case studies mentioned.
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CEO of Port Hotels on Eliminating Manual Work Portfolio Wide
What if your team could double productivity—without adding a single new hire? In this episode, Diego Fernández, CEO of Port Hotels, reveals how his 11-property Spanish hotel group is scaling smarter by automating repetitive work and treating technology as an investment, not a cost.Takeaways:Build for scalability, not complexity: Learn how Port Hotels is using a unified PMS ecosystem to operate 11 hotels as efficiently as one.Free your team from repetitive work: Discover how AI and automation are helping staff shift from manual data entry to guest-facing, value-creating roles.Rethink ROI on tech: Hear Diego’s simple but powerful framework for pitching new technology projects to owners—turning “costs” into high-return investments.Port Hotels even tested service robots—not to replace staff, but to give them back time to connect with guests, showing that smart automation can enhance hospitality rather than depersonalize it. Subscribe to Hotel Tech Insider for more real-world lessons from forward-thinking hotel leaders like Diego who are redefining what operational excellence looks like in the digital era.
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CEO of TFE Hotels on Innovating Through Lab Hotels
What if you could design the perfect hotel room—not on paper, but by testing it in real life with 200 real guests? In this episode, Asli Kutlucan, CEO of TFE Hotels Europe, reveals how her team built a “lab hotel” in Berlin to reimagine hospitality from the ground up.This episode is tailored for experienced hoteliers, executives, and owners who want to stay ahead of shifting guest expectations, leverage new technology, and explore strategies that balance innovation with operational efficiency.Takeaways:Inside the Lab Hotel: Learn how TFE turned a redundant retail space into a living R&D hub, where design, tech, and guest behavior are tested in real time.Guest Experience Platform (GXP): Hear how TFE built a scalable tech stack that eliminates admin work for staff while delivering a more intuitive, guest-driven journey.Surprising Innovations: Discover unexpected experiments like “upgrade boxes,” where guests can rent add-ons like Nespresso machines or hair straighteners by phone—transforming upsells into a frictionless, tech-enabled experience.Don’t miss future conversations with the leaders shaping hotel innovation. Subscribe to Hotel Tech Insider, share this episode with your peers, and stay tuned for more strategies to build the next generation of hospitality.
The HotelTechInsider podcast interviews the top leaders at the convergence of hotels, travel and technology. Guests include founders, executives, top hoteliers and industry organization leadership. Find all of the episodes at hoteltechreport.com
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