Disrupt & Innovate

• DI 138 Why Businesses Don't Fail – They Commit Suicide | Larry Mandelberg

  Lisa L. Levy speaks with Larry Mandelberg, a fifth-generation business leader, consultant, and author of "Businesses Don't Fail, They Commit Suicide." Larry shares insights from over 23 years of research into why businesses collapse from within—not due to external threats. Learn the secrets behind multi-generational family business success, the importance of clarity of purpose, and how organizations evolve through youth, adolescence, and maturity. Whether you're a founder, CEO, or team leader, this episode is packed with actionable wisdom. Keywords: • Larry Mandelberg • Businesses Don't Fail • Business suicide • Family business • Organizational maturity • Purpose-driven leadership • Business lifecycle • Employee engagement • Scaling strategy • Business consulting • Lisa L. Levy interview • Business transformation • Succession planning Hashtag: #BusinessLeadership #LarryMandelberg #FamilyBusiness #BusinessGrowth #PurposeDriven #BusinessesDontFail #LeadershipMatters #OrganizationalSuccess #ScaleWithPurpose #EntrepreneurMindset #LisaLevy #BusinessConsulting #SuccessionPlanning Learn more about your ad choices. Visit megaphone.fm/adchoices

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• DI 137 The future of HOAS with AI & Referrals

  Lisa L. Levy speaks with Brandon Barnum — CEO of HOA.com and widely known as the "King of Referrals." Together, they explore how AI and referrals are transforming local communities, the future of homeowner associations, and how real estate professionals can lead the way in building trust, connection, and profitable networks. Discover how HOA.com is turning neighborhoods into tight-knit communities with technology, events, and heart. Keywords: HOA.com Brandon Barnum Community as a Service AI in real estate Homeowner Associations Real estate referrals Local networking Personality science Trusted teams Real estate technology Neighborhood connection Bank Code Realtor marketing strategies Building community with AI Home service professionals Lisa L. Levy podcast Hashtags: #CommunityAsAService #BrandonBarnum #HOAcom #RealEstateTech #AIInBusiness #KingOfReferrals #NeighborhoodNetwork #LocalBusinessSupport #RealtorLife #TrustBasedMarketing #BankCode #HomeownerAssociation #ReferralMarketing #HumanConnection #LisaLLevy Learn more about your ad choices. Visit megaphone.fm/adchoices

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• DI 136 Delegate to Elevate: Building Freedom with Virtual Cathy

  Lisa L. Levy sits down with Cathy Baillargeon, founder of Virtual Cathy and self-titled "Chief Cathy Officer." Cathy shares her journey from corporate consultant to virtual assistant entrepreneur and dives deep into the importance of delegation, remote support, and building strong company culture—even in a fully remote environment. Cathy opens up about the emotional challenges business owners face when outsourcing tasks, including the fear of handing over their email inbox. She also offers real-world stories—from horse trainers to overwhelmed executives—showcasing the transformational impact of virtual assistants. Whether you're a solopreneur or scaling a team, this episode is packed with practical advice, inspiration, and honest lessons learned from behind the scenes. Keywords: Virtual Assistant Delegation Remote Work Business Growth Entrepreneurship Scaling Small Business Time Management Business Operations Cathy Baillargeon Virtual Cathy Leadership Team Culture Outsourcing Email Management Productivity Hashtag: #VirtualAssistant #DelegationMatters #RemoteWorkLife #Entrepreneurship #ScaleYourBusiness #TimeFreedom #LeadershipDevelopment #VirtualSupport #BusinessGrowth #SmallBusinessSupport #VirtualCathy #CathyBaillargeon #ProductivityTips #OutsourcingSuccess #WorkSmarterNotHarder Learn more about your ad choices. Visit megaphone.fm/adchoices

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• DI 135 The Future of Customer Experience: Balancing AI and Human Connections

  Chris Hood, an expert in customer experience strategy, discusses how AI is reshaping the way businesses approach customer service and engagement. With over 35 years of experience, Chris shares real-world examples from brands like Discover Card and Taco Bell to highlight the importance of maintaining human-to-human connections in an increasingly digital world. He also explains why traditional customer journey mapping is outdated and how businesses must adapt to the ever-changing expectations of modern consumers. Keywords: Customer experience, AI in business, human connection, customer journey, Discover Card, Taco Bell, technology in customer service, digital strategy, multi-dimensional customer journey, customer engagement, artificial intelligence, customer-centric strategy, human-to-human interaction, business transformation, customer success, business development Hashtag: #CustomerExperience #AI #HumanConnection #DigitalStrategy #BusinessTransformation #CustomerJourney #TechInnovation #CustomerSuccess #AIinBusiness #CustomerEngagement #FutureofCX #BusinessDevelopment Learn more about your ad choices. Visit megaphone.fm/adchoices

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• DI 134 Amplifying Your Message with AI and Smart Content Repurposing with Deirdre Tshien

  Lisa L. Levy interviews Deirdre Tshien, the co-founder and CEO of Capsho, an AI-powered podcast copywriter platform. Deirdre shares her entrepreneurial journey, the challenges of building businesses across multiple industries, and how Capsho is helping podcasters amplify their voices efficiently. Learn why content repurposing, when done mindlessly, can be counterproductive, and how AI can help create intentional content that connects with audiences. Deirdre also discusses how her experiences, including a tough betrayal in her first business, have shaped her approach to leadership and innovation. Keywords: AI, podcasting, Capsho, entrepreneurship, content creation, content repurposing, podcast marketing, content strategy, business growth, intentional laziness, Deirdre Tshien, podcast copywriting, technology in podcasting, social media strategy, content marketing, personal story, AI-powered tools, content vomit, authenticity in content. Learn more about your ad choices. Visit megaphone.fm/adchoices

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