PodcastsBusinessAI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics
353: Can AI Bring Back the Human Side of CRM? Jody Glidden, CEO of Postilize, on Nurturing Relationships
Jody Glidden is the CEO and founder of Postilize, a company focused on reinventing CRM through AI. Before launching Postilize, he co-founded Introhive and served as CEO until 2022, helping raise over $100 million to build the enterprise relationship management category. A serial entrepreneur, Jody previously founded icGlobal, which was acquired by Smartforce, and played a key role in scaling Chalk Media, later acquired by BlackBerry maker Research in Motion. He holds a BBA from the University of New Brunswick and a Master’s in Information Systems from Harvard.In this conversation, we discuss:Why traditional CRMs fail to reflect how relationships actually evolve—and how Postilize is addressing that gapHow Postilize handles privacy, hallucinations, and human oversight to stay useful without crossing ethical linesJody’s approach to using AI not to replace human connection, but to augment and scale authentic relationship buildingHow relationship intelligence helps sales and go-to-market teams understand who to engage, when, and whyWhy keeping CRMs accurate is nearly impossible without automation and real-time enrichmentWhat Jody learned from building Introhive and why Postilize is taking a radically different approachThe future of CRM as a system of engagement rather than just a system of recordResources:Subscribe to the AI & The Future of Work NewsletterConnect with Jody on LinkedInAI fun fact articleOn How To Manage Enterprise Apps That Support Thousands of Employees for a Rapidly Growing Global Company.
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352: Can AI Solve the Job Search Problem? Make Hiring Faster and More Human with Anthony Moisant, CIO & CSO at Indeed
Anthony Moisant is the Chief Information Officer (CIO) and Chief Security Officer (CSO) at Indeed, the world’s leading job site with over 610 million job seeker profiles. He joined Indeed nearly five years ago after serving in a similar role at sister company Glassdoor for eight years. As CIO, he leads the teams responsible for the internal technology that supports employees and drives the business. As CSO, he oversees the security team focused on protecting the data of job seekers, customers, and employees. Anthony is also a graduate of the U.S. Navy Nuclear Submarine School.In this conversation, we discuss:Indeed’s goal to cut time-to-hire by 50% by removing friction across systems and workflows.Solving the hiring challenges so every application gets seen and answered, using AI to improve matching and follow-ups.Why skills (not degrees) will define the future of hiring, and how job seekers can prepare for a skill-first economyHow to double team productivity with AI while keeping trust high and addressing fears about automation.A values-driven approach to AI ethics: transparency, fairness testing, red-teaming models, and an “AI constitution” agent.The lessons Anthony brought from the U.S. Navy and how they continue to shape his leadership approach in high-pressure environmentsResources:Subscribe to the AI & The Future of Work NewsletterConnect with Anthony on LinkedInAI fun fact articleOn How to Invest and Advise Early Stage Tech Companies
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351: The End of the Pre-Written Story: Nick Mehta, former Gainsight CEO, on Embracing AI’s Uncertainty
A few days ago, Nick Mehta announced his transition from CEO to Board Director and Special Advisor at Gainsight. As CEO, he spent more than a decade transforming the company into a global leader in customer success, serving over 20,000 customers and surpassing $100 million in ARR. Before Gainsight, he led LiveOffice through its acquisition by Symantec and co-founded Chipshot in the 90s. Nick serves on the boards of F5 and PubMatic and holds a Bachelor’s degree in Biochemistry and a Master’s degree in Computer Science, both from Harvard. Known for leading with heart, humor, and humility, he’s also the voice behind the blog Mehtaphysical Musings, a rapper, and a YouTube creator with over 50 parody videos.In this conversation, we discuss:How Nick Mehta balances vulnerability and optimism as a leader navigating uncertaintyWhy Gainsight’s values like “childlike joy” matter more in an AI-driven worldWhat happens to identity and purpose in a post-work economy shaped by automationThe growing divide between capital and labor, and why Marxist ideas are resurfacing in the AI eraWhy we shouldn’t assume past tech cycles will repeat and how to question AI's impact on jobsWhat Gainsight’s AI initiative “Atlas” reveals about the rise of agentic tech in customer successResources:Subscribe to the AI & The Future of Work NewsletterConnect with Nick on LinkedInPast Episode with Nick [Season 5, #298]: On Building A Human-First AI CultureWatch this for a laugh: “I promise that you’ll never find a CEO like Nick”Recommended by Nick:Three-Body Problem by Liu CixinPlayer Piano by Kurt Vonnegut
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350: What Comes After AGI? A Vision for a Freedom-Based Economy with Jad Tarifi, Co-Founder of Integral AI
Dr. Jad Tarifi is the co-founder of Integral AI, a company he launched in 2021 after holding senior AI roles at Google. He earned his PhD in Computer Science and AI from the University of Florida and completed his undergraduate studies at the University of Waterloo. A returning guest to the podcast, Jad is a leading thinker on world models in AI and often shares insights on the science of longevity and the future of intelligence.In this conversation, we discuss:Why Jad believes the goal of AGI isn't intelligence but freedom, and how that redefinition reframes both ethics and alignmentThe role of world models in achieving AGI, and why video prediction alone isn't enough for robust, reliable reasoningWhat it means to design AI that can autonomously learn new skills with minimal energy and data, matching or exceeding human learning efficiencyHow Integral AI is building AGI-capable models by focusing on unsupervised abstraction and embodied, open-ended agentsHow Jad defines superintelligence and what it reveals about the evolving relationship between humans and machinesA glimpse into Integral’s long-term roadmap, including recursive superfactories and post-AGI economiesResources:Subscribe to the AI & The Future of Work NewsletterConnect with Jad on LinkedInAI fun fact articleOn How To Pick The Right Business Problem to Solve with AIJad Tarifi’s past episode on how to train AI to reason like humans
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Empowering the Next Generation: Career, Leadership & Resilience Insights (International Youth Day Special Episode)
To celebrate International Youth Day (August 12), this special compilation episode of AI and the Future of Work brings together inspiring voices with wisdom for both young people starting out and the leaders, parents, and mentors guiding them.In this episode, we revisit key moments from four remarkable guests who share timeless lessons on navigating change, finding meaning in work, embracing vulnerability, and developing the human-centered skills that will matter most in the future.Featuring Guests:🔹 Bruce Feiler, Bestselling Author - Listen to the full conversation: https://www.buzzsprout.com/520474/episodes/14158168 🔹 Linda Rottenberg, Co-Founder & CEO, Endeavor - Listen to the full conversation: https://www.buzzsprout.com/520474/episodes/8356582 🔹 Mark McCrindle, Social Researcher & Speaker - Listen to the full conversation: https://www.buzzsprout.com/520474/episodes/13014260 🔹 William Osman, Tech Creator & YouTuber - Listen to the full conversation: https://www.buzzsprout.com/520474/episodes/15701415-301 💡 What You’ll Learn:Why your work journey will change multiple times—and how to embrace itHow vulnerability can make leaders more relatable and effectiveThe enduring value of human-centered skills in a tech-driven worldWhy experimentation and adaptability are critical for successHow leaders and mentors can help create opportunities for young peopleWhether you’re charting your own course or helping others navigate theirs, these conversations will inspire you to take bold steps toward a meaningful future.—Inspired by something in this episode? Share your favorite insight on social and tag us. And don’t forget to subscribe for more conversations with the leaders shaping the future of work.Other special compilation episodes: Lessons from Four Unicorn CEOs Disrupting Massive Markets with AI (Special Episode)Ethical AI in Hiring: How to Stay Compliant While Building a Fairer Future of Work (HR Day Special Episode)The Future of AI Ethics Special: Perspectives from Women Leaders in AI on Bias, Accountability & TrustAI and Safety: How Responsible Tech Leaders Build Trustworthy Systems (National Safety Month Special)World Health Day Special: How AI Is Making Healthcare Smarter, Cheaper, and KinderData Privacy Day Special Episode: AI, Deepfakes & The Future of Trust
About AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics
Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
Listen to AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics, The Diary Of A CEO with Steven Bartlett and many other podcasts from around the world with the radio.net app
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