Catalyst

This week on Catalyst, Tammy recaps her favourite moments from the past year. She recaps the key themes that came up time and time again across conversations with almost 50 leaders across various industries - the human side of AI, authentic leadership, designing with people not for people, reinventing work and technology as possibility. There was much discussed this year and there’s a lot more to come in the new year! Please note that the views expressed may not necessarily be those of NTT DATALinks: State of AI in Business Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst Tammy speaks with Namee Oberst, co-founder of LLMWare about her unique journey into AI. Namee spent years as a corporate attorney and is now developing small language models for legal and financial organizations. She’s solving for the pain points that she experienced for years. Namee and Tammy discuss the importance of small language models in building trust and touch on the future of legal work in an AI-driven world. Please note that the views expressed may not necessarily be those of NTT DATALinks: Namee Oberst LLMWareLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Jamie Sermon, the Vice President of Engineering, Robotics and Automation at UPS. Jamie has been at UPS for over 15 years and knows the company intimately. He also knows that you can't solve logistics problems if you're not thinking about the customer at every step. Jamie shares how his upbringing in the Bahamas and his studies in physical therapy in Cuba helped shape his people's first approach. He also shares how he creates space for experimentation and how automation can be used to create opportunities for people, not take them away. Please note that the views expressed may not necessarily be those of NTT DATALinks: Jamie SermonLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode from the archives Tammy is joined by Jessica Hartley, the Head of Design and Customer Experience for CCB Finance, Tech and Data Analytics at JPMorganChase. Jessica has over 20 years of experience helping clients leverage digital innovation and is passionate about driving employee engagement and culture. Tammy and Jessica talk about what authenticity really means at work and why it’s so much more than just how you present yourself. Jessica also shares her thoughts on how AI is transforming workplaces and how it can be used to improve both the client and employee experience.Please note that the views expressed may not necessarily be those of NTT DATA.Links: Jessica Hartley Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode from the archives Tammy sit down with Donald Chestnut. Donald has worked at some of the world’s largest brands like Unilever, Target, Disney, General Motors and Coke and is now writing a book on why companies should move away from customer experience and towards customer centered growth. Tammy and Donald talk about his people-first approach to digital experience and Donald shares his secret to digital transformation - that the real key to transformation isn’t technology, it's people! Please note that the views expressed may not necessarily be those of NTT DATA.Links: Donald Chestnut Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.