The Gearbox Podcast

Got big goals for your shop this year? Shop Boss can take them to the next level!Listen to Arun's podcast "We Are Driven"In this episode, Jimmy Purdy is joined by Arun Coumar, owner of Driven Auto Care and host of the "We Are Driven" podcast. Arun discusses the significance of efficient operations and avoiding high-pressure sales tactics to enhance the customer experience. Jimmy shares the challenges he faced in expanding his business, emphasizing the importance of having documented procedures for consistent quality. 00:00 Misdiagnosed allergy; later treated as seasonal allergies.10:19 Experience teaches more than the SOP manual does.12:59 Mistakes and engaged technicians enhance learning effectiveness.17:17 Improving customer experience with meticulous vehicle inspection.22:31 Ensure clarity in tasks and prioritize experience.27:51 Picky customer values professional opinion when shopping.36:11 Offer half-price diagnostics in November video.43:39 Estimating unnecessary repairs versus actual car needs.47:09 Adapt to customers' desires for effective sales.51:05 Dressed as James Bond with Aston Martin.59:32 Crank sensor repair complicated, delayed car delivery.01:03:42 Worried about vehicle accidents and negative outcomes.01:06:48 Avoiding delay, deceit, and disappointment ensures customer satisfaction.01:11:13 A challenging year with evolving problems and goals.

Got big goals for your shop this year? Shop Boss can take them to the next level!In this episode, Jimmy Purdy is joined by Jim Cokonis to discuss the significance of mindset and culture in business, especially within the realm of technician coaching. Jim Cokonis shares an anecdote about Simon Sinek to highlight the benefits of positive management on employee satisfaction. Jimmy emphasizes the difference between treating technicians as people versus mere productivity tools and suggests focusing on positive aspects to boost morale. They also examine the importance of interactive, hands-on learning and its impact on knowledge retention, advocating for a tiered certification system to motivate continual professional development. 00:00 Balancing multiple roles is challenging for operators.06:51 Toyota thrives on growing and maintaining culture.12:23 Finding issues provides dopamine, possibly fostering negativity.17:22 Present value to customers to prevent dissatisfaction.24:01 Questioning the value of training certifications.28:50 Recognize achievements to encourage self-improvement voluntarily.35:52 Vehicle tracks data; uses ISO class 6 fluid.40:08 Hands-on learning is essential for AC proficiency.43:58 Teach others for higher retention and improvement.49:36 Occupations now require technical reading and understanding.56:19 Teaching each other enhances growth and learning.01:00:10 Basics are key, teaching martial arts inspires.01:05:09 Ensure comma placement for proper pause timing.

The craziness of the holiday season is here... But running your shop doesn't have to be crazy. Not with Shop Boss, anyway. Learn more about how they can help your ARO increase by 20%! Phil Leone, a seasoned automotive business coach, joins Jimmy Purdy. Phil emphasizes the necessity of thorough car inspections to ensure efficiency and job satisfaction among technicians. He shares the importance of quick quoting for waiting customers to enhance customer experience and minimize delays. Additionally, Phil discusses the value of ongoing coaching and how shop visits help identify real operational issues, ensuring genuine progress and accountability00:00 Automotive business veteran enjoys training and improving.09:30 Passionate about training focused on helping others.10:26 Consistency leads to eventual success and personal improvement.20:07 Negative reviews offer opportunities to build loyalty.22:32 Inexpensive oil change builds long-term customer trust.27:43 Oil changes unprofitable individually, profitable monthly overall.33:09 Focus on dollar amounts, not percentages.41:54 Evaluating and planning for shop owner's success.44:36 Motivation and accountability lead to progress.48:06 Finish tasks to progress, and collaborate on solutions.53:40 Coaching provides guidance and reduces dependency over time.01:02:33 Achieving high sales became increasingly effortless.01:05:47 Chill, focus on growth, and maintain personalized coaching.01:12:27 Woman spent $9,000 on undervalued car repairs.01:14:32 Cars depreciate; purchased for transportation needs.01:19:51 Thanks, have a great night and talk soon.

The craziness of the holiday season is here... But running your shop doesn't have to be crazy. Not with Shop Boss, anyway. Learn more about how they can help your ARO increase by 20%! Cecil Bullard is the CEO of The Institute for Automotive Business Excellence. Cecil discusses the challenges of dealing with driven individuals in group settings and the risks impatience can pose in business decisions. He also shares his experiences with vetting marketing companies, emphasizing the importance of thorough evaluation to avoid issues. 00:00 Coaching programs tailored to client business levels.05:23 The M&A program offers growth and consolidation opportunities.10:43 The Industry must modernize marketing and pricing strategies.17:52 Vision: Professional, prosperous industry with work-life balance.22:56 Persistence leads to achieving goals and connections.27:40 Expect mistakes, solve them, and earn client trust.35:43 Evaluating high performers sometimes includes misplacements.36:56 Desire for others' success exceeds their own.43:15 A Realistic view improved the father-child relationship significantly.50:12 Guy's hype led to mixed results and discontent.57:27 Challenges in accountability despite offering help.01:00:28 Clients left for another caring coaching company.01:04:52 Seeking agreement on decision-making and preparedness.01:10:19 Business is always personal, despite claims otherwise.