The Chris Voss Show

The Chris Voss Show Podcast – The Trust Factor with Kim Bohr: Unlocking Higher Revenue and Employee Retention

Sparkeffect.com/chrisvossshow

About the Guest(s):

Kim Bohr is the President and CEO of Spark Effect, a national leadership advisory firm specializing in working with Fortune 1000 and mission-driven organizations as they navigate restructuring, leadership transitions, mergers, and AI integration. With a wealth of experience as a CEO through planned succession, Kim has successfully led cultural integration following mergers. Additionally, she serves on the board of Cascade Public Media and has chaired governance for Susan G. Komen’s national board. Kim is also the host of the Courage to Advance podcast, where she discusses leadership challenges and how to build and maintain trust within organizations.

Episode Summary:

In this insightful episode of The Chris Voss Show, host Chris Voss is joined by Kim Bohr of Spark Effect to explore the intricate dynamics of organizational trust. Trust, as Kim emphasizes, is quantifiable and essential for thriving businesses, particularly amidst dramatic disruptions like AI advancements. The conversation delves into Kim’s extensive research featured in the “2026 State of Organizational Trust” report and sheds light on the pivotal role trust plays in impacting an organization’s revenue, retention, and reputation.

Throughout the episode, Kim explains how organizations can navigate the challenges posed by AI anxiety and organizational disruptions. She argues that trust and communication must be foundational elements in any strategic plan. Kim shares compelling findings from her research, revealing that high-trust organizations exhibit significantly higher revenue, employee retention, and reputation scores. The conversation offers valuable insights into how leadership can foster trust through clear communication, supportive management, and a strategic approach to embracing technological innovations without alienating employees.

Key Takeaways:

Trust is a critical element for organizational success, measurable and manageable like any other KPI.

Organizations with high levels of trust report higher revenue, employee retention, and customer reputation scores.

The introduction and ongoing use of AI represent significant disruptions but offer opportunities for innovation if navigated strategically.

Effective communication and transparency from leadership are paramount in managing disruptions and building trust.

Leadership development and executive coaching are crucial for managers to address current and future disruptions effectively.

Notable Quotes:

“Trust has a direct connection to retention, reputation, and revenue.” – Kim Bohr

“Trust isn’t a squishy thing; this is real business.” – Kim Bohr

“When trust shatters, it’s often because people feel like their leader doesn’t have their back.” – Kim Bohr

“AI is by far the most disruptive factor right now, and personal crises are right behind it.” – Kim Bohr

“We have agency, we have control, and there are ways to take action that allows us to get through this time more productively.” – Kim Bohr

The Boy Who Could Smell Warming by Patrick Fleming

https://www.amazon.com/dp/1963844572

There was always something exceptional and different about ten-year-old Reuben Otis O’Brien, but no one, including Reuben Otis himself, can figure out quite what it is. All that he knows is that he can smell something very strange that no one else can, and sometimes it makes him sick.

The Boy Who Could Smell Warming is the story of Reuben Otis’s quest to discover his special ability and its purpose. Since, as he describes himself, Reuben Otis is a “nerd in a cool guy’s body,” he does his own scientific investigation and finds out that he possesses a very unusual superpower which is vital for the whole world and will make him a true superhero. As he starts to use his superpower with the help of his family and two neighborhood friends, he learns he can change things vital to his hometown and to the entire planet. This gives Reuben Otis a newfound pride and a whole new direction to his life.

About the author

Patrick Fleming, M.Div., L.C.S.W., C.S.A.T. is a psychotherapist and spiritual coach in a private practice in St. Louis, MO, Double Rainbow Counseling, Coaching, and Consulting, with his wife, Suzanne Lauber-Fleming. He is the principal co-author, with his wife and other colleagues, of a trilogy of books on psycho-spiritual trauma recovery. He has also authored a number of articles on psychological, spiritual, recovery, and social issues for a variety of national and international publications As a psychotherapist, Patrick specializes in the treatment of abuse and trauma, sexual addiction and compulsivity, couple counseling, and the integration of spirituality and psychology. He has been a hospital chaplain, a hospice counselor and a psychotherapist for over thirty years.

Unapologetically Daring to Inspire by Petronely Grindea

https://www.amazon.com/dp/B0FLJB9G8H

Petronelyempowers.com

In this powerful memoir, I bare my soul, sharing the unvarnished truth of my life’s journey to spark a conversation about women’s empowerment. With unflinching honesty, I explore the complexities of womanhood, offering a beacon of hope and solidarity for those seeking to find their voice and claim their strength.

About the author

“Petronely Grindea is a trailblazing entrepreneur, innovator, and author who has revolutionized the spa and wellness industry. As the founder of LifeBotanica and co-founder of Innovative Wellness 360, she pioneered the ‘beauty from within’ concept, empowering countless individuals to achieve holistic wellness. With over 25 years of experience and collaborations with industry giants like Elizabeth Arden and Estee Lauder, Petronely’s expertise has been featured in top publications and media outlets, including Spa Management, Cosmopolitan ,Vogue, and CNBC.

Now, as an author, Petronely is sharing her unvarnished life journey and insights on women’s empowerment through her memoir, “Unapologetically Daring to Inspire.” With unflinching honesty, she explores the complexities of womanhood, offering a beacon of hope and solidarity for women seeking to find their voice and claim their strength.

Never Give Up: Break the Connection Between Stress and Illness by Mrs Alexis A Acker-Halbur

https://www.amazon.com/Never-Give-Up-Connection-Between/dp/1494984245

If stress and anger are making you sick, Never Give Up: Break the Connection Between Stress and Illness can help you find peace and joy in your everyday life or give you the courage to open a new door to a healthy and fulfilling future.Alexis Acker-Halbur offers anyone who has suffered trauma or loss not just one way forward, but many. A survivor herself—of an astonishing number of traumas, including abuse, cancer, and a severe car accident—she describes the connection between mind, body, and spirit and shows how the stress and anger she has experienced connect to her life-threatening illnesses.Alex tells just enough of her own story to quickly become an inspiring companion for people who are struggling to heal. But her focus is always on sharing the perspectives and practices that have helped her survive and thrive, and the insights that made them possible. Every chapter contains accessible activities and practical tools geared toward managing the dark moments in your life and changing the way you think and act. After completing each activity, you will find yourself a few more steps down a new road toward healing.

Unstoppable: The Victoria Woodhull Story by Kate Danaher

https://www.amazon.com/Unstoppable-Victoria-Woodhull-Kate-Danaher/dp/1970157828

Katedanaher.com

“A compulsively readable portrait…a genuine pleasure…deftly paced and meticulously researched…full of rich characterization and well-observed historical detail.” — Kirkus, GET IT

“With strokes of vivid emotion and lively dialogue…Danaher gives heartfelt humanity to WoodhulL…a rousing portrait of a forgotten, sometimes maligned figure.” — BookLife, EDITOR’S PICK

VICTORIA WOODHULL AND THE COUNTRY THAT TRIED TO CRUSH HER.

In 1872, in an America that denied women the right to vote, Victoria Woodhull dared to run for president. From a difficult childhood to the center of New York’s political and financial elite, Woodhull battles scandal, ridicule, betrayal, and impossible odds as she fights to claim power in a world determined to silence women. Alongside her brilliant and fiercely loyal sister Tennessee, she challenges the establishment, reveals the sexual exploitation of women and young girls by wealthy, powerful New Yorkers, and risks everything to demand equality. Unstoppable: The Victoria Woodhull Story is a sweeping historical novel about ambition, resilience, and one woman’s determination to change America long before the nation was ready to listen.

HONORABLE MENTION, HOLLYWOOD BOOK AWARDS

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WHAT READERS ARE SAYING

* Wonderfully written and magically told

* Love, love, love this book!

* Fascinating history

* Thoroughly enjoyable, can’t wait for the sequel

* A great novel about a great American: Victoria Woodhull

AVAILABLE ON KINDLE UNLIMITED!

*Book Club Discussion Questions available on website, http://katedanaher.com*

EARLY PRAISE

Kate Danaher’s novel Unstoppable is a revelation—and I say this having written a biography of Victoria Woodhull myself. In her fictional account of this extraordinary character, Danaher combines the work of a skilled researcher with the flair of a poet to resurrect Victoria as she was, not as she has been incorrectly depicted for a century. This Victoria, Danaher’s Victoria is the true Victoria, and she is an inspiration. — Mary Gabriel, Pulitzer Prize Finalist and author of Ninth Street Women.

Kate Danaher is an exceptional researcher, writer and storyteller. Right from the opening scene, the reader is swept into the world of American’s most famous woman of 1872. Danaher writes stirring dialogue, and her use of short, active scenes moves the book along beautifully. Historical fiction has a new starring voice, and it is that of Kate Danaher. — Marion Roach Smith, The Memoir Project

Danaher accomplishes what the finest historical novelists—from Hilary Mantel to Geraldine Brooks—understand instinctively: the past becomes meaningful not when it resembles the present but when it reminds us how different intelligent, courageous people once understood the world. — Robert Rivenbark, Amazon bestselling author of The Cloud.

About the author

This is Kate Danaher’s first novel. She holds a Ph.D. in English Literature from the University of Delaware and is a former professor of English at Rosemont College, Pennsylvania. She is an Irish storyteller, fiddler, and a founder and emeritus board member of the Irish Heritage Theater in Philadelphia. She also performed with and served on the board of the Delaware Shakespeare Festival, and studied at the Royal Academy of Dramatic Arts, London. Under the name Danaher and Cloud, she and her music partner, Amy Cloud Chambers, produced four Americana albums: Portraits, Late Bloomers, The Holiday Album, and the multi-award-winning album for kids, Just Kiddin’. All available on popular streaming services. An avid tennis player, she lives in Bonita Springs, Florida, with her husband, Bill Parks. They spend their summers in Troy, New York.

Kate is currently working on Volume II, Shattered, of The Victoria Woodhull Story. Volume III, Victorious, will follow that.