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The Physio Matters Podcast

Jack Chew
The Physio Matters Podcast
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  • Optimising Cliniko with Jack Chew and Rob Beaven
    In this episode of Physio Matters, Jack Chew and Rob Bevan dive deep into how they use Cliniko to streamline and grow their clinics. Drawing on Jack’s experience running a smaller practice and Rob’s decade of managing a larger MDT clinic, they share practical insights into online bookings, patient communication, diary management, and notes systems.They unpack why Cliniko consistently delivers higher conversion rates for online bookings, how tailored reminders and confirmations reduce admin and no-shows, and why small tweaks in setup can transform patient experience. The discussion also explores clever ways to categorize services, manage next-available appointments, and integrate automations to free up time while keeping a human touch.Whether you’re just getting started with Cliniko or want to optimize how your practice uses it, this episode offers actionable tips, real-world examples, and lessons learned from years of trial, error, and success in MSK practice management.90 day free trial: cliniko.com/physio-matters
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  • Sore Young Knees - Claire Robertson & Tom Jacobs - Chewing it Over
    Today I'm Chewing Over sore young knees and how to help manage them with Claire Robertson & Tom JacobsCIO is a weekly lunchtime livestream with Jack Chew chatting about whatever is topical. Usually healthcare and education, occasionally current affairs, always honest.
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  • AI In Physio The CSPs Guidance Doc with Ash James
    Chewing It Over — AI, Ethics & the Future of PhysiotherapyJack Chew is joined by Ash James (CSP’s Director of Practice and Development) to tackle the hot topic of artificial intelligence in physiotherapy — and the newly released CSP Statement of Principles on the subject.This wide-ranging conversation explores the origins of the document, the reasons for its principle-based approach over policy, and what it means for clinicians across sectors — from MSK to sport, education, and beyond.In this episode:▪ Why the CSP chose agile principles instead of hard rules▪ Data governance, patient safety, and protecting professional titles▪ How AI might support — not replace — clinical decision-making▪ What physios need to know about legal and ethical use of generative tools▪ The future role of human touch in a tech-enhanced professionAsh and Jack don’t shy away from critiques — including whether the CSP is reacting too slowly, or even too early, and how the profession can keep its identity amidst change.Want to weigh in? Check out the CSP’s guidance and send your thoughts to [email protected] in this episode:CSP Statement of Principles on AINHS Lanarkshire serviceMedical device regulationData privacy, GDPR, and patient trustLike, comment, and subscribe to keep the conversation moving.
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  • Coaching Unpeeled - Chewing It Over With Jo Turner and Jo Elphinston
    Chewing It Over — MVPs, Belief & Building Before You’re ReadyJack digs into the messy middle of product development — when you’re building something people can believe in, even if it’s not finished with two wonderful Jo’s (Turner and Elphinston).Prompted by a conversation about MVPs, early-stage traction, and product storytelling, Jack explores how clarity, confidence, and customer obsession shape successful products long before they’re “ready.”This episode touches on:▪ Why belief is often more valuable than features▪ The fine line between feedback-driven and vision-led development▪ How to communicate what you’re building — even when it barely exists▪ And why showing enough to inspire action beats waiting for perfect polishWhether you're launching a product, building a business, or just figuring out how to talk about your idea, this one’s for you.Got thoughts or questions? Reach out at: [email protected], comment, and subscribe for more deep dives from the front lines of innovation, leadership, and healthcare.
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  • Ascenti Shaped Elephants - Chewing It Over 30/04/2025
    The Elephant in the Treatment Room Jack Chew is back, diving headfirst into a controversial topic that’s stirred the waters on LinkedIn. In this solo episode, Jack unpacks a bold statement made by a leader in UK physiotherapy regarding the undervaluation of quality care by private medical insurers — and the uncomfortable contradictions that come with it. From public post to corporate ownership, Jack explores the blurred lines between truth-telling and virtue signaling, the influence of venture capital on care standards, and why leadership accountability matters more than ever. This episode isn't just a takedown — it's a rallying call for integrity, transparency, and deeper discussion in MSK care. Join the conversation: ▪ Should clinic leaders speak out publicly or tackle issues internally? ▪ Are private medical insurers solely to blame for degrading care standards? ▪ What role does corporate consolidation play in patient outcomes? Send feedback or thoughts to: [email protected] Don't forget to like, comment, and subscribe for more unfiltered physio commentary every week!
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About The Physio Matters Podcast

Become a Paid Subscriber: https://podcasters.spotify.com/pod/show/tpmpodcast/subscribe Putting big mouths and big ideas behind microphones. The Physio Matters Podcast - Clinical Gold Delivered Direct. Episodes will feature expert, honest advice, delivered directly to listeners at no cost. Musculoskeletal and Sports Medicine information for those working in physiotherapy, sports therapy, sports rehabilitation, medicine and all divisions of the healthcare industry.
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