The Monocle Banking Podcast

A more open, competitive payments system could reshape how South Africa transacts - but key reforms are still taking shape.

Michael Avery spoke with Lincoln Mali, CEO of Lesaka Technologies, about the progress made in reshaping South Africa’s payments ecosystem and the reforms still needed to unlock greater competition. They explored the shift away from bank-led self-regulation, the potential of activity-based regulation to open the market to fintechs, and why lower costs, greater transparency and more accessible digital payment options could benefit merchants and consumers alike. The conversation also examined the potential of PayShap and a unified QR standard to accelerate digital adoption, as well as the importance of regulatory clarity in turning reform into meaningful change.

Geopolitical disruption is no longer an occasional shock - it is becoming a permanent feature of the business landscape. From fractured supply chains and energy insecurity to infrastructure constraints and technological concentration, leaders are being forced to rethink how they plan, invest and build resilience.

In this episode of the Monocle Banking Podcast, Michael Avery spoke with Claudio Campanini, Kearney’s Middle East and Africa Regional Chair, and Prashaen Reddy, Partner at Kearney, about why traditional forecasting is giving way to scenario-based planning. They explored how geopolitical risk is reshaping capital allocation, infrastructure and supply chains, what South Africa could learn from the Middle East’s approach to resilience and diversification, and why boards need to build greater agility into their organisations to navigate an increasingly unpredictable global environment.

Absa’s appointment as master custodian for South Africa’s Government Employees Pension Fund (GEPF) marks a significant development in the country’s pension landscape.

Michael Avery was joined by Hazel Khumalo, Managing Executive, Pan Africa Sales, Investor Services at Absa CIB, to unpack what the mandate means and how the role of custody had evolved beyond simply safeguarding assets. They explored the growing importance of independent oversight as pension funds expanded into private and cross-border investments, as well as the role of local expertise, pension reform and emerging technology in shaping the future of custody in Africa.

Standard Bank processed R88 trillion in payments in the first half of 2026 alone - but as payment systems become increasingly open and interconnected, where will the real competitive advantage lie?

Michael Avery spoke to Richard de Roos, recently appointed Group Head of Payments at Standard Bank, about the changing payments landscape across Africa and why payment infrastructure could increasingly become a shared utility. They explored how this shift could move competition beyond the payment rails themselves towards the data, AI-driven services and broader banking solutions built around them, as well as the role of regulation in shaping more open and interoperable payment ecosystems across the continent.

In reputation management, the real work happens before the crisis.

Michael Avery spoke to Daniel Munslow, Managing Executive for Group Communications and Reputation at Absa Group, about why organisations need to rethink how they protect trust in a world of misinformation, social media scrutiny and rapidly shifting narratives. They explored the move from crisis response to early detection, and how organisations can build the trust equity they need before things go wrong.

Munslow also shared how AI was changing the way teams monitored reputation and identified emerging risks - while highlighting why human judgement, decisive action and credible communication remained essential.