Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

• How to Drive High Performance From Your Hospitality Teams

  In this episode, Andy dives into the delicate balance of achieving high performance in the hospitality industry without sacrificing exceptional guest experiences. He shares insights into how leaders can connect their teams to a meaningful purpose, internalise it within individual departments, and foster intrinsic motivation among employees. Practical steps on cascading organisation-wide values, mission, and vision down to every level are discussed, emphasizing the importance of genuine connection and human-centred approaches.

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• How to Be An Exceptional Hospitality Leader, with Adam Lamb

  In this episode, I sit down with Adam Lamb to delve into the evolution of leadership within the hospitality industry. With Adam's extensive experience and unique insights, we explore the pressing need for a transformed leadership landscape. From touching on personal growth journeys to weaving in the importance of nurturing the next generation of leaders, our conversation takes a deep dive into envisioning a future where leadership doesn't just dictate but empowers and inspires at every level. Prepare to be enlightened by perspectives that challenge the status quo, highlighting the importance of self-awareness, flexibility, and undying commitment to people's growth in crafting effective leaders. This episode is a testament to our shared vision of a more equitable, sustainable, and empowering industry, driven by leaders who prioritize well-being, innovation, and respect over traditional metrics of success.

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• Manifest: How to Lead As A Manager In The Middle.

  Today, I take a look back at my episode with Lisa Robyn Wood who joined me on the podcast a few weeks ago.In this Manifest episode, we take a look at part of our conversation that deals with helping people lead better in squeezed middle management positions.What challenges are you facing in middle management?  If you need some advice, don't hesitate to contact me at [email protected].  I'm always happy to help out!Don't forget to connect with me over on Linkedin.  Connect with me HERE!

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• How To Accelerate Culture Change In Your Hotel or Restaurant.

  This episode tackles the critical topic of culture change in the world of hospitality. Whether you run a bustling coffee shop, a renowned restaurant, or a luxurious hotel, discover the powerful impact of leadership and aligned values in driving a successful transformation.We'll also explore the often-overlooked secret weapon that can accelerate this change and propel your business forward. Dive in to unlock the key to a thriving hospitality environment!

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• Elevating the Fast Casual Restaurant Experience with Troy Hooper of Pepper Lunch

  In this episode of the Hospitality Leadership Podcast, I had the pleasure of chatting once again with Troy Hooper, who is now the U.S. CEO of Pepper Lunch. Troy shared insights from his extensive 31-year journey in the hospitality industry, starting as a busser to becoming a chef and eventually taking on significant leadership roles. We delved into the innovative Pepper Lunch concept, a Japanese experiential fast-casual restaurant known for its DIY teppanyaki, and we uncover what sets the brand apart, including the importance of authenticity, customer experience, and strategic, patient expansion over rapid growth. 02:10 Troy Hooper's Journey in the Hospitality Industry04:13 The Birth and Growth of Pepper Lunch06:04 The Unique Value Proposition of Pepper Lunch11:36 The Strategy for Growth and Expansion17:25 Maintaining Brand Identity and Culture21:20 Challenges and Learnings in Leading Pepper Lunch24:12 Embracing the Brand's Legacy25:13 The Art of Selling and Passion26:13 Authenticity and Franchise Partnerships29:19 The Ideal Franchisee for Pepper Lunch32:14 The Unique Appeal of Pepper Lunch38:26 The Future Vision for Pepper Lunch40:51 Book Recommendations for Success43:47 Closing Remarks and Contact Information

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