Unified Data and AI: Elevating Telecom Customer Experiences with Soren Marklund, VP of Global Services, Technology Consulting & AI Data Strategy at Ericsson
In this episode, Dana Gardner, Principal Analyst at Interarbor Solutions, is joined by Soren Marklund, Vice President of Global Services, Technology Consulting, and AI Data Strategy at Ericsson. They explore how Ericsson leverages modern data architectures to enhance customer interactions and drive business benefits. The discussion covers the importance of a unified data operating model, challenges faced with data silos, and the role of AI and machine learning in improving customer service.
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34:23
Beyond Banking: The Journey into AI-Powered Customer Experiences with Ameesh Paleja, EVP of Enterprise Platform Technology at Capital One
In this episode, Dana Gardner, Principal Analyst at Interarbor Solutions sits down with Ameesh Paleja, Executive Vice President of Enterprise Platform Technology at Capital One. They explore how Capital One leverages modern data architecture, automation, and AI to improve customer interactions and experiences. The conversation delves into the importance of standardized data, the role of AI-driven personalized services, and the integration of marketing and AI strategies.
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26:48
AI and the Future of Finance: Decoding Earnings Calls with Liam Hynes, Global Head of New Product Development at S&P Global Market Intelligence
In this episode, Dana Gardner, Principal Analyst at Interarbor Solutions is joined by Liam Hynes, Global Head of New Product Development at S&P Global Market Intelligence. They discuss how S&P Global Market Intelligence utilizes AI to analyze corporate earnings calls to guide and improve financial reporting. These insights help businesses enhance communication, refine executive performance, and predict market outcomes. The conversation also highlights the use of Snowflake Cortex AI platform and the importance of data-driven decision-making in the financial sector.
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33:11
Unlocking Disney's Magic: AI and Automation in Multimedia Storytelling with Nick Winfrey, Vice President of Data Science & Data Strategy at The Walt Disney Company
In this episode, Dana Gardner, Principal Analyst at Interarbor Solutions is joined by Nick Winfrey, Vice President of Data Science and Data Strategy at The Walt Disney Company. They explore Disney's extensive use of AI, automation, and data science to optimize advertising and enhance fan experiences. The conversation also delves into the importance of diversity in data teams, the crucial role of AI and ML in media and entertainment, and how Disney leverages audience behavior and loyalty across different platforms.
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32:49
The AI-Driven Enterprise Advantage with Teresa Tung, Global Data Capabilities Lead at Accenture
In this episode, Dana Gardner, Principal Analyst at Interarbor Solutions is joined by Teresa Tung, Global Data Capabilities Lead at Accenture. They discuss how enterprises can accelerate and broaden the application of data to attain more business value through agentic AI, the pivotal role of proprietary data as a competitive advantage, and the need for data practitioners to adapt to new responsibilities involving data quality and AI agent interaction.
The data revolution is here. Leaders who don’t adapt will be left behind. In this podcast, we interview business leaders who have made their companies more data-driven. They share their stories and the strategies they have used to drive results.
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