In this unapologetically raw episode, Shawn Gervais and Marshall Hill dive into the uncomfortable truth most business owners don’t want to face — you might be grinding, but you’re not progressing. They unpack the obsession with “hustle culture” and how it’s killing creativity, customer relationships, and genuine growth.From the psychology of smiles to why your marketing feels like a bad pick-up line, this episode exposes the gap between working hard and working smart. The guys riff on how motivation, music, and mindset shape your business energy — and how a Hooters waitress might actually understand customer engagement better than most entrepreneurs.Get ready for straight talk, smart laughs, and a reminder that charm, strategy, and genuine connection always outshine brute-force effort. This one’s part therapy session, part marketing masterclass, and 100% Off the Clock.
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55:35
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55:35
🎙️ The Post That Never Sold: Escaping the Social Media Trap - Off the Clock Show OrbisX CRM
You’ve been told to “post more.” So you grind out reels, memes, hashtags, and stories — and the algorithm keeps you on the hamster wheel. But here’s the truth: most posts don’t sell anything. In this episode, Shawn Gervais and Marshall Hill blow the lid off the social media illusion that’s been feeding you vanity metrics while starving your bank account.They dig into why engagement ≠ revenue, and how your community — not your content — is your real goldmine. From local events and creative storytelling to old-school handshake marketing, they reveal how genuine human connection crushes any boosted post. You’ll hear wild stories from the Tulsa State Fair, real talk about marketing in an economic downturn, and why humor might just be the most powerful sales tool you’re not using.Whether your Wi-Fi’s down or your leads are, this episode will snap you out of autopilot. It’s time to stop chasing likes and start chasing results. Tune in, laugh hard, and learn how to turn followers into actual customers — no algorithm required.
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1:05:23
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1:05:23
💥 One Website Wins, One Gets Wrecked: The OrbisX Showdown 💥
No Marshall this week—his internet tapped out—but I went solo and didn’t hold back. In this episode, I break down two OrbisX member websites: one from a brand-new member fighting uphill battles, now ready to flip the script with OrbisX and some solid mentorship… and another that’s already crushing it, a shining example of what every service business website should be doing.I tear into the weak spots, rip apart the mistakes, and spotlight the site that’s dialed in and converting like crazy. It’s raw, it’s unfiltered, and it’s exactly what you need to hear if you want your website to stop sucking and start selling.
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39:15
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39:15
Lost in Translation: Why Your Customers Don’t Speak ‘Detailer’
Here’s the hard truth: most detailers think they’re selling swirl-free paint, ceramic coatings, and 10-stage wash processes. But your customers? They don’t care about any of that. They’re buying a feeling — pride when their car turns heads, relief when their family van doesn’t smell like yesterday’s drive-thru, confidence when they roll up to a meeting in a spotless ride.In this week’s Off the Clock Show, Shawn Gervais and Marshall Hill dig into the language gap that’s quietly killing sales in the detailing industry. Detailers obsess over technical jargon; customers just want you to solve their problems in plain English. It’s not about “paint correction,” it’s about “making my car look new again.” It’s not about “PPF,” it’s about “keeping rock chips off my hood.”The guys unpack why bridging that gap matters more than any shiny piece of equipment, why redefining your service descriptions could instantly boost conversions, and how community engagement becomes 10x stronger when you stop talking like a technician and start talking like a neighbor.They also touch on pricing, friction, and why adaptability is the real differentiator in 2025. The big takeaway? If you keep talking like a detailer, you’ll keep getting detailer-sized results. Translate your value into your customer’s language, and you’ll finally get paid like a business owner.
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53:30
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53:30
Detailing: Art or Commodity? The Debate That Could Change Your Business
Buckle up - in this episode of The Off the Clock Show, Shawn Gervais and Marshall Hill throw gasoline on one of the most heated debates in the detailing industry: is detailing an art… or just another commodity?We don’t tiptoe around it. If detailing is art, you’d better sell yourself like Picasso. If it’s a commodity, you’d better move like Starbucks — fast, predictable, everywhere. Which side are you on?But that’s just the start. We dive into the real grind of building a client base - not the fluffy “run an ad and pray” nonsense, but the sweat equity, guerrilla-style marketing moves, and relentless consistency it actually takes to grow. Think pounding the pavement, out-hustling competitors, and finding ways to make your brand impossible to ignore.Shawn and Marshall pull lessons from sports, business, and even street-level tactics to show why experience matters, why customer psychology isn’t what you think it is, and why most detailers are still stuck in no-man’s land — not charging like artists, and not scaling like commodity kings.This isn’t a polite industry chat. It’s a challenge: stop pretending and start deciding. Are you going to treat detailing like a masterpiece… or sell it like gas at the pump?
The OrbisX Off the Clock Show is an informative discussion for detailers and tinters as well as other auto professionals about business, marketing, trends, fun stuff and of course the incredible OrbisX app for detailers and tinters.
South Africa