New Books in Business, Management, and Marketing

Pat Garland is an HR leader, author, consultant and Adjunct Instructor at Loyola University’s Quinlan School of Business (in Chicago). Her career has spanned senior posts at Jim Beam, Anixter Intl, where she played a leading role in the company’s success over several decades. Pat is also an equestrian who finds dealing with horses easier than dealing with people (whose motivations often aren’t as clear, even to themselves).

Too often the Human Resources (HR) function at a company gets reduced to being a “hall monitor” or “complaint department” in the words of today’s spirited and pragmatic guest: Pat Garland. HR, when it realizes its potential, should function not as some quasi-clerical payroll and benefits-focused operation (though those functions are vital) but as an enabler of business growth through respecting talent. Most importantly for HR, Garland observes, is starting by understanding the actual business, and then helping to design the flow of people and ideas that enhance its success. Note she doesn’t mention policies. Because she’s anti-policy. So she fit in beautifully at Anixter, which was high on accountability but allergic to running a business on policies. The Anixter culture understood, as Pat clearly does, that everything starts with trusting people. And building talent starts with getting people into roles where the work comes naturally because its a fit. For what kind of tasks are they best suited? Ultimately, the HR bottom line is pretty simple: back to “trust your people.” Enable them to grow, rather than creating rules that allow leaders and managers to cast the blame on HR when things don’t work. The real need in any business is for leaders to lead and coach people well. A great HR leader is part psychologist, part lawyer, part actuary, part accountant, and 100% a humanist. Pat clearly is the latter. And her book, 33 Ways Not to Screw Up HR (NetWorlding Publishing, 2022), proves it.

Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.
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The Land of Happiness: How the Japanese Department Store Visualized Modern Life
(MIT Press, 2026) explores the far-reaching influence of the Japanese
department store on modern life and our imaginations. In this gorgeously
illustrated volume, Dr. Nozomi Naoi explains how Japanese department
stores modeled
“the new modern Japanese life and identity” through print media and
design, physical and imagined space, and the new experiences that these
spaces offered. The stores created the notion of a modern subject
enjoying a “land of happiness”—and this, in turn, shaped the wider
sociological context, including emerging roles for women and perceptions of coloniality.

The
book focuses on three areas: the mediascape of proliferating department
store posters, advertisements, commercial design, promotional
magazines, and merchandise; the physical space, such as the
Western-style architecture that characterized many of these early
department stores, and the imagined “modern space” created within their
walls; and, finally, the production of a novel “dreamworld,” which
included dining spaces with children’s menus, new technology such as
elevators and escalators, and more.

Although
the research on department stores and their role in the quotidian
experience is vast, there is nothing like this study, which is uniquely
grounded in an art-historical approach that draws on the visual media
environment of early twentieth-century Japan and its impact on the
everyday.

This interview was conducted by Dr. Miranda Melcher whose book
focuses on post-conflict military integration, understanding treaty
negotiation and implementation in civil war contexts, with qualitative
analysis of the Angolan and Mozambican civil wars. You can find
Miranda’s interviews on New Books with Miranda Melcher, wherever you get your podcasts. 
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Long before Google, Amazon, or Microsoft, computer technology shaped how people worked, how markets operated,
and how businesses became big. After World War II, military officials
and their partners in industry looked to the newly invented electronic
computer as they sought to cut costs, speed up labor,
manage supply chains, and—they hoped—bring stability to the postwar
economy. Their efforts would shape early computer science and the first
applications of computer technology in manufacturing and business, with
profound consequences for workers and managers alike. By the 1960s,
practices originally developed to improve industrial efficiency were
being used by Wall Street, influencing how markets worked and even how
traders thought. Digital technology became central to finance, tying
together far-flung trading floors and automating decision making—with
alarming consequences, including the 1987 Black Monday crash.

In Coding Capitalism: Computers and the Remaking of the Postwar US Economy
(Columbia University Press, 2026), Dr. Devin Kennedy offers a new
history of the digital economy, showing how the computer emerged
from—and transformed—capitalism in the United States. He traces how
computer science and technology were made by industry, which molded
computation to manage factories, financial markets, and entire firms.
Drawing on the archives of businesses, computer researchers, regulators,
and financial institutions, Coding Capitalism retells the story of the postwar economy and the computer, revealing how mid-century
business laid the foundations of the digital world. Bridging business
and economic history with the history of science and technology, this
book uncovers the prehistory of big tech and demonstrates how capitalism has shaped computing since its invention.

This interview was conducted by Dr. Miranda Melcher whose book
focuses on post-conflict military integration, understanding treaty
negotiation and implementation in civil war contexts, with qualitative
analysis of the Angolan and Mozambican civil wars. You can find
Miranda’s interviews on New Books with Miranda Melcher, wherever you get your podcasts. 
Learn more about your ad choices. Visit megaphone.fm/adchoices

Michael Brand is a CX strategist and trainer, based in Switzerland, who has been named a Thinkers 360 Top 50 Global Thought Leader on Customer Loyalty. Dr. Vincent Covello directs the Center for Risk Communications, and is a nationally and internationally recognized trainer, researcher, consultant, and expert in emergency, crisis, risk, and change communications. Deanna Leonard is a futurist, executive coach, and AI transformation leader. Her career has spanned senior leadership posts across a wide range of Fortune 500 companies.

In this freewheeling, one-hour roundtable discussion, the focus is on the Customer Experience through the lens of both the opportunities and misuses that AI involves. The topics addressed include the following: 1) the importance of active listening, 2) the 20 words that can make or break an exchange with a customer, 3) how front-line CX employees can be enabled to do their jobs better, and 4) the need for training budgets to be protected, if not increased. In emotional terms, two feelings rise to prominence in this session: fear (of not being heard and responded to) and trust (rooted in the demonstration of caring before knowledge gets shared or an action-step taken). The answers as to who people trust, and why, when experiencing stress will be sure to surprise you.

Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.
Learn more about your ad choices. Visit megaphone.fm/adchoices

In times of deep uncertainty, the university needs to transform
itself into an entrepreneurial entity to maintain long-term evolutionary
fitness. Dynamic Universities (Cambridge University Press, 2026) explores
how strategic, entrepreneurial leadership can help US higher education
institutions thrive amid unprecedented challenges. Drawing on the
dynamic capabilities’ framework, David J. Teece and Sohvi Heaton provide a strategic roadmap to help university leaders identify
emerging opportunities and threats, take decisive action, and sustain
competitiveness. Through compelling case studies including Stanford and
Berkeley and interviews with global university leaders, this book offers
practical insights into managing complexity, fostering innovation, and
building resilient academic ecosystems.
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