In this conversation, Adam Walter and Skip Ziegler explore the theme of hypocrisy in business, particularly in the context of client relationships and communication. They discuss the challenges of maintaining human connections while leveraging automation, the importance of flexibility in adapting to new ideas, and the necessity of evaluating past decisions in light of current circumstances. The dialogue emphasizes the need for continuous growth and the acceptance of change as a sign of maturity.
--------
28:12
--------
28:12
Pools and Business...what they have in common
In this conversation, Adam Walter and Skip Ziegler explore the parallels between maintaining a swimming pool and running a business. They discuss the importance of addressing foundational issues, understanding the unique context of each business, and the significance of company culture. The conversation emphasizes that the right advice and tools must be tailored to the specific needs of a business, much like the maintenance of a pool varies based on its type and environment. They conclude with the idea that businesses, like pools, require ongoing care to avoid becoming problematic.
--------
28:06
--------
28:06
Backups & Bandwidths: Origins
In this episode, Adam Walter and Jonathan Crow discuss the origin and evolution of the 'Backups and Bandwidth' initiative, focusing on the importance of tabletop exercises in incident response and cybersecurity. They explore how these exercises can help teams prepare for real-world scenarios, improve communication, and enhance business continuity planning. The conversation highlights the need for regular testing and the democratization of cybersecurity practices for smaller businesses.
--------
29:46
--------
29:46
Outside Leadership Advice
SummaryIn this podcast, Adam Walter and Skip Ziegler discuss the importance of seeking external advice for business leadership. They explore how to qualify good leadership advice, the significance of understanding different perspectives, and the role of true leaders in guiding organizations. The conversation emphasizes the need for continuous learning, adapting to cultural changes, and finding the right mentors to foster growth and success in business.
--------
27:23
--------
27:23
Client Red Flags
In this conversation, Adam Walter and Skip Ziegler discuss the critical topic of customer red flags in the context of managed service providers (MSPs). They explore how to identify red flags in client relationships, the importance of client compatibility, and strategies for managing toxic clients. The discussion emphasizes the need for a pre-agreement checklist, evaluating client turnover rates, and finding ideal clients to foster a positive business environment. The conversation concludes with actionable takeaways for MSPs to improve their client relationships and business growth.
MSPs will bridge the gap between business and technology with Humanize IT — a fun, educational podcast that will keep your MSP relevant, maximize your value and help your clients see you as a trusted partner. In each episode, hosts Adam Walter, Skip Ziegler and other industry experts will show MSPs how to excel with a new, more conversation-based approach to technology!
South Africa