Humanize IT

In this conversation, Adam Walter interviews Sam Weiner, an IT service provider specializing in wineries. Sam shares his unique journey into the IT service industry, highlighting the complexities of the winery business model and the importance of understanding client needs. He discusses how he transitioned from a software developer to an MSP, focusing on creating value through technology solutions tailored to the winery sector. The conversation emphasizes the significance of building relationships, facilitating discussions, and identifying opportunities for growth within the industry.

In this episode, Adam Walter, Jonathan Crowe, and Skip Ziegler discuss their predictions for the upcoming year, focusing on economic trends, technology advancements, and the importance of community engagement. They explore the rise of Discord as a professional communication tool, the significance of niche markets for MSPs, and the evolving landscape of compliance and security. The conversation also delves into the potential impact of AI innovations on the industry, emphasizing the need for MSPs to be bold and define their unique niches to thrive in a competitive environment.

In this festive episode, Adam Walter and Skip Ziegler discuss the joys and challenges of the holiday season, particularly focusing on balancing work and personal life during Christmas. They share personal anecdotes about their experiences with on-call duties, the importance of mental health breaks, and the unique challenges that come with the holiday season. The conversation also touches on the significance of empathy in the workplace and concludes with a look ahead to predictions for 2025.

In this conversation, Adam Walter, Joe Rojas, and Jeff Loehr discuss the decline of Quarterly Business Reviews (QBRs) in the Managed Service Provider (MSP) industry. They explore the reasons why QBRs are failing, emphasizing the need for MSPs to shift their focus from technology to business solutions. The discussion highlights the importance of niching for MSPs, providing real-world examples of successful niche strategies, and the value of targeted solutions that address specific client needs. The conversation concludes with a look at how MSPs can improve their client relationships and overall business success by adopting a more strategic approach to their services.