The ITPro Podcast

In this special edition of the ITPro Podcast, host Bobby Hellard speaks with Stephen Ennis, VP Services EMEA at TD SYNNEX, about why attaching services to technology products has become a strategic imperative across the channel.
Episode Highlights
Outcome-driven solutions: Shifting from standalone product sales toward complete business outcomes that meet modern customer expectations.
The services value cycle: Leveraging TD SYNNEX's framework across pre-deployment training, deployment integration, white-label 24/7 managed support, and circular IT end-of-life recycling.
Predictable revenue: Building long-term customer relationships and driving recurring revenue by filling skills and service capability gaps.

SPECIAL EDITION: TD SYNNEX talks MSP Evolve™
The Attach Imperative

(Image credit: Getty Images)

Findings from Box’s State of AI in the Enterprise survey show 83% of enterprises are now running agents in some capacity.
These bots are enabling teams to drive productivity and efficiency, but as with any new technology, smooth integration can be a challenge - and security risk.
Recent agent-related incidents in the tech industry have sparked concerns about long-term security implications.
In this week’s episode of the ITPro Podcast, Ross Kelly and Bobby Hellard speak with Box CISO Heather Ceylan to discuss how Box is using agents internally, and how enterprises can adopt the technology in a safe and secure manner.
Highlights
“I think for security teams, we can finally, you know, start having the capacity to outpace these attackers. So we've got five core areas of investment for agents for our security team in particular that we've invested in over probably the last year, and we're starting to measure ROI on those right now.
“So the first one is in the SOC. I think that's probably the most obvious choice where we've got a lot of operational work. We see the same kinds of incidents. We're automating the triage, we're automating the enrichment, the log correlation, things like that that take a lot of human effort.
“But there's still human judgment in the end in terms of what gets escalated to be an incident and what doesn't.”
“We're not going to be able to move fast enough. So, we have agents kind of built throughout our software development process, doing those security design and architecture reviews, and if you think about it, it’s way more powerful than a human can be because those agents don't just necessarily call out design flaws; they can enforce fixes for those flaws.”
“Things are changing quickly. Sometimes it feels like you take two steps forward and then you read something in the news and you're like, oh my gosh, we need to rethink everything.
“So I think a lot of security teams are really feeling that now and getting a little bit of fatigue from that.“
“One of the things that we're trying to carry across all of these that I wasn't really thinking about a year ago, but I'm thinking a lot about now is having that multi-model approach.
“We're not in a place where most of the work we do, we can't be reliant on a single model. If you look at vulnerability discovery, we're moving away from being tied to any one specific vendor or any one specific model because you're going to get better results when you take a multi-model approach.”
LinksAI is getting better at security – and it's doing it faster than expected
Top security teams use AI agents, says Hack The Box
AI is changing team structures in cybersecurity and creating new roles – here are the jobs in hot demand
Can AI fight AI? Where the security gap still exists in cybersecurity, and how MSPs can help

In this special edition of the ITPro Podcast, TD SYNNEX’s Nick Such discusses how the MSP Evolve™ framework helps Managed Service Providers scale recurring revenue and navigate growing market pressures. The episode addresses key industry challenges, including security threats, talent shortages, and rapid technology changes.
Episode Highlights
Tailored Support: How MSP Evolve™ meets MSPs where they are rather than using a one-size-fits-all model.
Core High-Growth Technologies: Leveraging resources across cybersecurity, hybrid cloud, and Destination AI.
Six-Pillar Framework: Practical support to streamline operations, gain certifications, and drive measurable business outcomes.

This week, Bobby Hellard and Scott Bekker talk with ITPro’s news & analysis editor, Ross Kelly, to discuss some of the top stories from August.

That includes Google acquiring a treasure trove of data from a defunct airline in a bid to bolster AI products. The auction to acquire data from Spirit Airlines hit headlines this month as Google outbid another industry player looking to capitalize on a trove of information.

We also discuss TrendAI’s insider threat report, which looked at how cyber criminals are building increasingly sophisticated insider threat networks.

Poorly implemented IT strategies have a significant impact on businesses. From lackluster growth and financial losses to employee change fatigue, the risks are huge. With enterprises ramping up AI adoption, many are failing to learn the lessons from previous change programs and are diving headlong into projects.
On this week's episode of the ITPro Podcast, Jane and Ross speak with Al Kingsley MBE, CEO of NetSupport, to explore how IT leaders can implement change, lead by example, and deliver successful transformation projects.