Want to market your business better but not sure where to start? Learn vital small business marketing concepts and practical ways to apply them immediately. In ...
013: Harness Customer Feedback: Easy To Action Small Business Strategies.
Send us a textIn this episode, we explore the importance of customer feedback for small business owners. Join Lily Richmond as I explain why customer feedback is a powerful tool for refining your products and services, building trust, and driving growth. I share actionable strategies for collecting and using customer feedback effectively, whether it's positive praise, constructive criticism, or dealing with unfair reviews. Discover strategies for responding constructively to unsatisfactory reviews and handling false claims from competitors with integrity and transparency. Tune in to learn how to turn every piece of customer feedback into a stepping stone toward better relationships with your customers and building a continually improving business so you can stay ahead of your competitors. Plus, stay tuned for the next episode, where I challenge the age-old adage that "the customer is always right" and propose a more balanced approach based on mutual respect.  So, let's huddle up, dive into this episode, and work together to equip you with the marketing knowledge and confidence you need to make real progress.Grab links to helpful tools to collect customer feedback, and links to help you report bogus reviews.View the full episode show notes.Got a topic you want me to cover? Share your ideas here: https://marketingondemand.co/contactLike what you hear? Connect with me on social media:LinkedInFacebook Instagram
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012: Where to start when starting up? Part 7: Launch Marketing Plan.
Send us a textThis is the final episode in a series where we've been discussing where to start with your marketing when you're just starting out in business. I’m Lily Richmond, and today, I'll be helping you create a simple and prioritised launch marketing plan for your new business. Before creating a launch marketing plan, it's important to understand fundamental concepts of marketing, such as knowing your target audience, offering, and unique value proposition. It's not enough to simply search for a generic launch marketing plan template online. Instead, I'll provide you with a simple formula that includes a core goal, key strategies, and the tactics to get your business launched. In the previous six episodes, we covered important topics such as making your product or service irresistible, identifying your target market and ideal customer, crafting a single-minded statement, setting pricing, and creating a brand and distribution strategy.  By the end of this episode, you'll be able to consolidate all the marketing knowledge you've gained from the previous episodes of this series and create a launch marketing plan that is specific to your business, industry, target market, brand, and local environment. Plus, I've created a Launch Marketing Plan template you can download and use as the basis for your very own plan.  So let's huddle up and dive into this episode. Let’s work together to equip you with the marketing knowledge and confidence you need to make real progress. Get your FREE launch marketing plan template, all the links to previous workbooks in the series, show notes and transcript at https://marketingondemand.co/podcastGot a topic you want me to cover? Share your ideas here: https://marketingondemand.co/contactLike what you hear? Connect with me on social media:LinkedInFacebook Instagram
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011: Where to start when starting up? Part 6: Practical steps to a winning distribution strategy.
Send us a text011: You can have the best product or service in the world, but it’s a wasted effort if you don’t get your distribution strategy right. Join me, Lily Richmond, in the latest Small Business Marketing Huddle episode to learn how to effectively distribute your product or service and reach your customers. We'll discuss the pros and cons of direct versus indirect distribution channels, supply chain management, and how to maintain your brand's essence at every touchpoint. No guests, just practical steps and five easy-to-implement actions to get your distribution strategy right and your product or service in the hands of your customers.  By the end of this episode, you will have the knowledge to determine what distribution strategy is best for you and what distribution sources you need to have in place to perfect it. This is part six in the seven part series on where to start with your marketing when just starting out in business. Get your FREE workbook, all the links mentioned, show notes, transcript and the other workbooks in the series at https://marketingondemand.co/podcastGot a topic you want me to cover? Share your ideas here: https://marketingondemand.co/contactLike what you hear? Connect with me on social media:LinkedInFacebook Instagram
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010: Where to start, when starting up? Part 5: Brand strategy for small business.
Send us a text010: Learning how to create a brand strategy for small business is easier than you think. In part five of the series on where to start with your marketing when just starting out in business, join me, Lily Richmond as I teach you the branding basics you need to know.  We'll explore the essence of your business identity, beyond just aesthetics, and how you can create a brand experience that keeps customers coming back to your business. We'll work through an exercise designed to help you identify your brand's core attributes—your brand essence. You'll also have access to a workbook to help you brainstorm and then weave your brand's essence into your business operations. We'll explore the importance of consistency and trust in branding, and you'll learn how to articulate the soul of your brand in just three words.  By the end of our conversation, you'll have the tools and insight necessary to create a distinctive space for your brand in the competitive market. Get your FREE workbook, all the links mentioned, show notes, transcript and the other workbooks in the series at https://marketingondemand.co/podcastGot a topic you want me to cover? Share your ideas here: https://marketingondemand.co/contactLike what you hear? Connect with me on social media:LinkedInFacebook Instagram
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009: Where to start, when starting up? Part 4: Pricing Strategies for Long Term Success.
Send us a textWhat are pricing strategies that set your small business up for long term success? In this episode, host Lily Richmond delves into the critical topic of pricing strategies to consider when you are just starting out in business. She shares insights on how to set pricing in order to win more business and make a profit. Joining her is special guest Alana Swain, co-founder of Your Success Team, who provides valuable advice on pricing from a financial, operational, and mindset standpoint. You will learn about the five main areas that influence pricing, including what consumers are willing to pay, competitor pricing, positioning in the marketplace, costs, and profit margins. This episode is part four of a seven-part series on where to start with your marketing when first starting up a business.Grab the downloadable workbook to brainstorm and capture all the factors that can influence your pricing. https://marketingondemand.co/startup4 Get the show notes, transcript and the other workbooks mentioned at https://marketingondemand.co/podcast Check out Alana Swain’s business Your Success Team and get access to her comprehensive pricing calculator. https://bit.ly/YST-Pricing-CalculatorGot a topic you want me to cover? Share your ideas here: https://marketingondemand.co/contactLike what you hear? Connect with me on social media:LinkedInFacebook Instagram
Want to market your business better but not sure where to start? Learn vital small business marketing concepts and practical ways to apply them immediately. In this waffle-free podcast, you’ll develop the skills and confidence to make great marketing decisions and invest your time, energy, and budget wisely. The podcast is hosted by Lily Richmond, an experienced marketing professional with 23+ years of experience in the marketing industry. She will discuss important small business marketing topics and make them easy for you to understand and action. You’ll learn about all aspects of marketing, including marketing strategy, branding, marketing plans, pricing, customer experience and marketing communications, so you can create stronger connections with your customers and grow your business. Lily is passionate about sharing her knowledge to help small business owners succeed. She creates practical, action-focused online marketing courses and tools for small business owners and solopreneurs at her company, Marketing on Demand. She has had a successful career in Europe and Australasia, marketing Fortune 500 and global brands. This podcast is fast-paced and packed with plenty of tips, tricks, and ideas, alongside occasional interviews with other marketing specialists and small business owners who share their marketing experiences. Subscribe now and take control of your marketing.Â
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