Torbay Hospitality Podcast

• S5 E17: Leading the Way: Dale Triffitt on Building Better Hospitality Teams in Torbay

  In this episode of the Torbay Hospitality Podcast, we sit down with Dale Triffitt, founder of Groberri, leadership trainer, HR consultant and former HR lead at Mercure and Ibis in Paignton. Dale shares how better workplaces lead to better service, and how hospitality leaders in Torbay can build confident, resilient teams even in the face of seasonal pressure.We discuss:The reality of HR and leadership in a seasonal resort townWhy recruitment and retention require different approachesHow to turn promising team members into outstanding managersStrategies for managing morale during peak summer surgesThe conversations every hospitality manager needs to get better atPlus, Dale shares details of his free HR Starter Kit, packed with templates and tools to support busy managers! This kit including contracts, checklists, return to work forms and more.Free Resource👉 Get Dale’s HR Starter Kit – worth over £250 – free at groberri.co.ukhttps://www.groberri.co.uk/hr-services/free-hr-and-leadership-guides-and-templates/Connect with Dale:Website: groberri.co.ukLinkedIn: Dale TriffittRemember to leave us a 5-star rating and follow Torbay Hospitality on Instagram, Facebook and right here so you don't miss a thing!

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• S5E16: From Blueprint to Backstage: Launching Arena Torquay! Interview with Steve Garratt, Co-owner at Arena Torquay

  In this episode, we sit down with Steve Garratt, the driving force behind Arena Torquay. This striking new 1200-capacity venue is set to reshape the events and nightlife landscape in South Devon. From cutting-edge production tech to ambitious programming, Arena is more than just a venue. It is a bold investment in Torquay's future.Steve talks candidly about what brought him to the Bay, the highs and lows of launching a major venue, and what it takes to build a space that serves both the local community and top-tier touring acts. He also shares insights on leadership, the evolution of nightlife, and what makes a venue truly memorable.Stick around for the quick-fire round where Steve reveals his ultimate comfort food, his dream guest performer, and what he would borrow from other towns to boost Torbay’s scene.Steve also dives into the power of design, technology, and atmosphere in driving success, and offers thoughtful advice for anyone looking to make their mark in hospitality or live events.Connect with Arena Torquay:Visit www.arenatorquay.com Find out What's On: https://arenatorquay.seetickets.com/search/allIf you are looking for an exciting new look for your hotel, restaurant, club or attraction, get in touch with Demi Keenan at [email protected]

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• S5E15: Raising the Bar with Robin Barker, South West Tourism Awards

  In this episode of the Torbay Hospitality Podcast, we sit down with Robin Barker, the head of the South West Tourism Awards, to explore how awards are shaping the future of tourism in the region.Robin shares the broader purpose behind the awards and how they support innovation, encourage resilience, and help raise standards across the sector. From tackling favouritism to prioritising sustainability, this conversation looks at what it really takes to deliver meaningful recognition in a constantly evolving industry.If you are a tourism or hospitality business in the region, now is the time to step forward and be recognised.Entries for the Devon Tourism Awards close at midnight on 18 MayFor full details and to enter, visit the official website:South West Tourism AwardsHuge thanks as always to Kelly Widley, taking over as show host for this episode. And to Robin for bringing along his faithful dog, Millie!

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• S5E14: Driving Tourism Growth: Jess Watkins on the Southwest Visitor Economy Hub

  In this episode of the Torbay Hospitality Podcast, we’re thrilled to welcome Jess Watkins, Director at TSTATS Solutions. Jess shares her expertise and insights into the future of tourism and hospitality in the Southwest. As the driving force behind the Southwest Visitor Economy Hub, Jess discusses how this innovative platform is empowering local businesses, fostering collaboration, and enhancing the region's appeal as a top visitor destination.Tune in to learn more about how the Hub is revolutionising the industry with vital data and resources, and hear Jess’s vision for the continued growth of our vibrant visitor economy.What You’ll Learn: The story behind the Southwest Visitor Economy Hub. How TSTATS Solutions collaborates with destination management organizations and BID companies. The impact of data-driven strategies on tourism growth.Sponsor Spotlight:This episode is brought to you by Konsileo Insurance Torbay and Teignbridge – providing tailored insurance solutions and award-winning customer service. Contact Simon Steer at 07760 346561 for all your insurance needs.Visit the Southwest Visitor Economy Hub: https://swvehub.co.uk/Follow the Torbay Hospitality Podcast for more inspiring stories and updates from the heart of Torbay.

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• S5E13: The Taste of Devon: Talking Cider with Annette Hunt from Hunt's Cider

  In this episode of the Torbay Hospitality Podcast, we’re delighted to welcome Annette Hunt, Director of the celebrated Hunts Cider. With a legacy dating back to 1805, Hunts Cider is a true Devon gem, blending tradition and innovation to craft award-winning ciders that capture the spirit of the region. Annette shares the fascinating history of this family-run business, her journey in leading the brand, and how Hunts Cider is championing sustainability and community partnerships. From the orchards to the glass, you’ll hear what makes their ciders a staple in pubs, restaurants, and homes across Devon and beyond. Grab a glass of your favorite Hunts Cider and join us for an inspiring conversation about passion, heritage, and innovation in the world of hospitality. What You’ll Learn: The rich history behind Hunts Cider, a family-run business since 1805. How tradition and innovation come together to craft premium ciders. Annette’s leadership journey and vision for the brand. Sponsor Spotlight:This episode is proudly sponsored by Konsileo Insurance Torbay and Teignbridge – offering tailored insurance solutions and award-winning customer service. Contact Simon Steer at 07760 346561 for expert advice and support for your business. Explore Hunts Cider: https://huntscider.co.uk/ Thanks for listening!

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