Scam Secrets

Have you ever been desperately trying to contact a company to complain about shoddy service? Or needed to cut through the automated responses and speak to a human who can help? Most of us have - and the criminals have latched onto it.
Scam Secrets takes a journey into the world of customer service scams. Criminals pose on social media as respected brands, going out of their way to help. They'll even offer a refund - but the money only goes in one direction. Shari, Lis and Alex grab their red flags and hear from a listener whose attempts to complain about a parcel delivery led her right into the grip of criminals. They hear about the vast scale of this type of scam - researchers found 350,000 fake accounts impersonating 2,600 brands - and discuss the best ways to avoid getting scammed while you're trying to complain.
PRESENTER: SHARI VAHL
PRODUCER: TOM MOSELEY

Scam Secrets is back with a close look at deepfakes. Lots of the stories we hear involve victims being lured into scams by fake videos or photos of trusted people. Shari Vahl, Dr Lis Carter and Alex Wood hear what happened when a listener confronted the man stealing from her mother during a live video call where he was pretending to be her lover. YouTube scam-baiter Jim Browning joins the programme to talk about the techniques he uses to unmask criminals hiding behind deepfakes - and give a scary glimpse into the future.
Remember you can email the show at scamsecrets@bbc.co.uk
PRESENTER: SHARI VAHL
PRODUCER: TOM MOSELEY

An old friend is posting about how well his investments are doing - and he's offering you the chance to get involved too. Would you know what to do?
In this final episode of the series, the Scam Secrets team unpick a fraud which ripped through a group of close mates. One by one, their Instagram accounts were infiltrated as, believing they were chatting to a friend, they handed over their login details, hoping to join a crypto investment scheme. But that gave the criminals all they needed to take over the account and use it as a platform to try the same trick on all their followers.
It's a modern day pyramid scheme that plays on the victims' desire to make money and their trust in their friends.
Scam Secrets will be back later in the year. In the meantime, you can contact the team at scamsecrets@bbc.co.uk.
PRESENTER: SHARI VAHL
PRODUCER: TOM MOSELEY

A roofer's at your door - they've spotted a couple of loose tiles and they can fix them straight away. It's only a quick job. Would you know what to do?
Almost all of the scams we've dissected so far have been done remotely - on the phone, by text or online. But what if the criminal is standing right in front of you - perhaps even inside your home? That's what the Scam Secrets team are looking at in this episode. Because while criminals have embraced the digital world and AI, they'll still steal from you face to face too - and many of the techniques are the same.
We hear from Jane, who got one of those knocks on the door from a 'roofer' - before long, she'd had thousands of pounds stolen by criminals who even used a fake video of birds on her roof to try to steal more.
It's not just rogue traders though - who can resist helping someone in need? We'll hear what happens when a man approaches people at a motorway service station with a simple-sounding request for help...
PRESENTER: SHARI VAHL
PRODUCER: TOM MOSELEY

A group of young jobseekers are gathered outside a dental surgery in West London, nervously waiting for a trial shift for the job they've just applied for. But as time ticks on, they realise there is no shift. In fact there is no job. But it gets much worse - their identities have all been stolen.
Shari Vahl and the Scam Secrets team hear from one of those people, Joe. For him, the real impact of what the criminals had done only hit home several months later.
What started as a plausible looking job posting on a big recruitment site, from a business that checked out, ended with him trying to extract himself from thousands of pounds' worth of loans and the lingering fear of what the criminals would do next.
It's a growing scam aimed at anyone browsing online recruitment sites. Would you spot the red flags?
Remember you can get in touch with the Scam Secrets team: scamsecrets@bbc.co.uk
PRESENTER: SHARI VAHL
PRODUCER: TOM MOSELEY