Care Intelligence Revolution

What if the person helping you prepare for your next CQC inspection had actually been the inspector? In this episode of the Care Intelligence Revolution, Eddie Hoult, Founder of UpEd Limited Adult Social Care Support Consultancy, whose career spans every level of the sector, from frontline support worker at 13, to registered manager, regional operational lead, head of compliance, and CQC adult social care inspector. Eddie brings a rare 360-degree perspective to the table, cutting through the myths, fears, and misconceptions that surround CQC inspections and replacing them with clarity, confidence, and practical guidance.

In this episode, Tanya speaks with Eddie Hoult, Founder of UpEd Limited Adult Social Care Support Consultancy, about what it truly means to provide outstanding, person-centred care and how to feel confident when the regulator comes knocking.

Eddie's career is unlike most in the sector. She started as a support worker at 13 in a Cotswolds care home, eventually working her way through registered manager, regional operational lead, head of compliance, and spending years as a CQC adult social care inspector before founding UpEd Limited in 2021. That breadth of experience gives her a perspective most consultants simply don't have, and in this conversation she shares it generously.

The episode covers the biggest myths care providers hold about CQC inspections, why the core regulations haven't fundamentally changed despite recent methodological upheaval, and how providers can feel genuinely confident rather than fearful when inspection day arrives. Eddie is clear that outstanding care isn't about a gleaming building or a perfect policy bundle. It's about what's actually happening on the floor, every single day.

There's also a practical breakdown of what providers can do if they disagree with an inspection report, covering factual accuracy challenges, rating reviews, and conduct complaints as three entirely separate processes. And for anyone feeling overwhelmed, Eddie offers straightforward advice on finding the right consultant, using free resources wisely, and reaching out to peers who've recently been through the process.

Eddie is also an expert contributor to Open Doc, a free platform offering community-validated care policies for providers of all sizes. She explains why even the best policy bundle needs to be personalised, engaged with, and brought to life on the floor before it means anything.
"Every day is a CQC day. You're not doing it for CQC, you're doing it for the person receiving care and support."

Connect with Eddie Hoult: Founder, UpEd Limited Adult Social Care Support Consultancy. Find Eddie on LinkedIn, where she responds to messages and is happy to offer guidance. You can also find her expert-reviewed policies on OpenDoc.

Resources mentioned: Skills for Care, The Outstanding Society, the CQC website (factual accuracy and rating review guidance), and OpenDoc - the free policy library

The Care Intelligence Revolution is a podcast for health and social care professionals who want practical insight, honest conversation, and the tools to raise standards for the people they support.

In this episode, Tanya sits down with Mariana Costea, a registered nurse turned care consultant and author of Leading with Heart, to unpack what CQC inspectors actually want to see, and why more paperwork isn't the answer.

Mariana draws on 15+ years on the frontlines of health and social care to share why outstanding services are built on authentic leadership and staff wellbeing, not policy folders. She and Tanya also explore how platforms like OpenDoc and Health Connect are helping care teams work smarter, spend less time on admin, and deliver genuinely person-centred care.

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If you're struggling with running your care service and needing help with staying compliant, get in touch with Mariana for a free consultation at:

Mareric Limited

www.mareric.co.uk

07475109050

IG: @mareric.consultancy

Facebook - Mareric Limited

In this episode, we’re joined by Precious Kamba, Founder and Registered Manager of Sunrise Sanctuary, a specialist ADHD and autism assessment and treatment service for children and adults. Fresh from achieving registration with the Care Quality Commission, Precious shares the story behind building a multidisciplinary, evidence-based model designed to simplify the diagnostic journey and deliver coordinated, high-quality care under one framework. She reflects on the challenges of CQC registration, particularly aligning policy, governance, clinical best practice, and daily operations, and explains how embedding compliance into everyday systems is key to sustainable success. As an early adopter of Health Connect’s OpenDoc platform, Precious discusses how centralised documentation, real-time data collection, and structured audit processes have strengthened regulatory readiness and multidisciplinary collaboration. Passionate about raising standards across the sector, she also highlights the importance of sharing policies, leveraging technology effectively, and building outcome-driven services that deliver measurable impact for individuals and families navigating ADHD and autism care.

In this episode of Care Intelligence, we sit down with Travis Peterson from Pontosense, and Nadia from Spark Care to discuss the integral role of technology in improving the quality of care for elderly residents in residential and nursing homes. We explore the current challenges in care such as fall prevention and the importance of quick response times. Travis and Nadia highlight the limitations of existing solutions and emphasise the necessity for innovative technology that respects privacy and dignity while being effective and non-invasive. The discussion delves into how technology like AI and sensor-based systems can provide valuable insights to caregivers, helping them offer more personalised and preventive care. We also address the significance of collaboration in the care sector, stressing the need for shared best practices and knowledge to enhance the overall quality of care. 

Pontosense is also the headline sponsor of The Care Leaders' Summit 2026 convened by Health Connect, focused on opening access to high quality care.

Policies and procedures are meant to keep people safe but for many frontline care teams they feel confusing, overwhelming, and disconnected from real-world care.
In this episode of Care Intelligence, Tanya is joined by Elisha Kemp, Founder of EK Psychotherapies and one of the first expert contributors to OpenDoc, to unpack what policies really feel like on the ground and how we can do better.

With over 14 years’ experience in mental health, Elisha has worked across inpatient wards, community services, and CAMHS, before going on to build a fast-growing psychotherapy service rooted in ethics, accessibility, and human-centred care. She brings a rare combination of frontline insight, leadership experience, and lived experience as a neurodivergent professional.
Together, Tanya and Elisha explore:
Why so many care policies become “tick-box exercises” instead of practical tools
The reality of trying to use policies under pressure on the frontline
How traditional policy formats unintentionally exclude neurodivergent staff
Why accessibility, real-world examples, and lived experience matter in governance
How OpenDoc is helping move policies beyond compliance and towards care excellence
What collaboration looks like when the care community builds solutions together
This conversation is honest, human, and hopeful. It is a reminder that policies do not have to be something we endure. They can be something that genuinely supports care teams to do their best work.

🔑 Key Takeaways
Policies should act as guardrails for quality care, not barriers to good practice
Frontline teams need policies that are clear, accessible, and rooted in real experience
Neurodiversity must be considered in how information is written and shared
The future of care governance is collaborative, expert-led, and community-driven.

🚀 What to Do Next
Explore OpenDoc and see how expert-driven policies can support your organisation
If you are a care leader or frontline professional, get involved and contribute your expertise
Share this episode with someone who has ever struggled with policies at work

👤 About the Guest
Elisha Kemp is a CBT Therapist, Clinical Supervisor, and Founder of EK Psychotherapies. With a background spanning inpatient mental health, CAMHS, community services, and corporate wellbeing, Elisha is a passionate advocate for accessible care, neurodiversity, and turning governance into something that works for real people.