Care Intelligence Revolution

• Lessons from Big Care Enterprises to Family-Owned Care – with Kevin Humphrys, CEO of Oakland Care Group

  What can care leaders learn from leading at every scale — from national providers to small, family-owned homes? In this episode, we sit down with Kevin Humphrys, CEO of Oakland Care Group, to explore the realities of leadership in social care — from navigating bureaucracy in large organisations to building trust and agility in smaller, family-led settings. Kevin’s career spans more than 15 years across the care sector, from Allied Healthcare to local charities, interim turnarounds, and now a family-owned group on the South Coast. He shares honest reflections on: The cultural and operational contrasts between big and small care organisations The hidden workload of policy, governance, and compliance for smaller providers How leaders can balance paperwork with people-centred care The role of technology and platforms like OpenDoc in reducing admin and improving quality What the next generation of care leaders can do differently This conversation goes beyond leadership — it’s about purpose, integrity, and how collaboration and shared knowledge can move the care sector forward.   🧠 Key Takeaways Leadership in care is about balance — between structure and flexibility, compliance and compassion. Smaller providers carry a heavy governance burden — but digital tools and shared resources can make a real difference. Technology should free people up for human connection, not replace it. Sharing knowledge across the sector strengthens everyone — collaboration over competition. 👤 About the Guest Kevin Humphrys is the CEO of Oakland Care Group, a family-owned care provider based on the South Coast. With a background spanning corporate healthcare, charity leadership, and interim management, Kevin brings a unique perspective on leadership, governance, and innovation in care. He’s also an active voice in care networks across Sussex and a contributor to OpenDoc, a platform transforming how care organisations share and manage policies. 🎧 Tune In If You’re Interested In Leadership and management in health and social care How technology and AI are reshaping care delivery Governance and compliance in small and medium-sized care providers Stories of purpose-driven leadership and sector innovation 🔗 Connect Follow Kevin Humphrys and Oakland Care Group on LinkedIn for more insights and updates.

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• The Pain of Policy and Governance for Registered Managers – And How to Solve It

  For every Registered Manager, the weight of governance and compliance can feel endless — countless hours writing, updating, and tracking policies just to stay compliant. It’s the side of care that no one talks about, yet it shapes everything. In this episode, we sit down with Lisa Basson, Director of Governance and Policy, and Kelly Mulhern, Director and Co-Founder of PGQ Solutions LTD — two seasoned leaders who’ve spent their careers transforming care services and supporting providers through the maze of compliance and regulation. Together, we explore the real cost of policy overload: the admin burden, the mental load, and the frustration of expensive “solutions” that never quite deliver. But there’s hope on the horizon. Lisa and Kelly share how a new, community-driven approach — created in partnership with Health Connect — could finally change the game for managers across the sector. A fresh, smarter way to handle policies and procedures is coming — built by the care community, for the care community.

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• Supporting the Hidden Backbone of Care – with Liz Beh, Founder of TresaCare

  We welcome guest Liz Beh - the founder of TresaCare, on the Care Intelligence Podcast. Liz discusses her journey from being a finance professional to starting TresaCare, a social enterprise aimed at reducing burnout among care workers. We delve into the emotional, cultural, and professional challenges faced by care workers, particularly international immigrants. Liz shares moving stories of care workers overcoming immense challenges and emphasises the importance of emotional support, community, and recognition in their retention. We discuss the innovative programs at TresaCare, the impact of the pandemic, and Liz’s vision for the future of care work intersecting with technology and policy changes. The episode underscores the need for systemic reform and highlights the rewarding yet strenuous nature of care work.

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• Solving the mental health crisis at frontline with Dr. Mark Cox, CEO of Orli Health

  In this episode of the Care Intelligence podcast, we interview Dr. Mark Cox, an A&E doctor and co-founder of Orli Health, a digital platform aimed at improving children's mental health. Mark shares his journey from experiencing burnout to founding Orli with a mission to make mental health support accessible, fun, and human. The discussion covers the challenging environment in A&E for mental health patients, the importance of early intervention, and the role of digital tools in fostering emotional resilience in children. Mark also delves into Orli Health's approach to blending technology with physical activities to create meaningful connections between children and their caregivers. The conversation concludes with Mark's insights on the future of mental health care and the impact of innovative tech solutions like Orli.

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• Listening to the Frontline: Deborah Rozansky on Real Change in Social Care

  We sat down with Deborah Rozansky, Director at Social Care Institute for Excellence and co-founder of Scooter, to talk about what meaningful, lasting change in social care really looks like — and why it starts with listening to the people who do the work. In this episode: ✔️ Why the gap between policy and practice still hasn’t been closed ✔️ The emotional and practical toll of overlooked frontline needs ✔️ How Scooter is building real-time support for care workers, right where they need it ✔️ The one thing that gives Deborah hope for the future This episode is for anyone serious about improving care through empathy, tech, and system-level thinking — with the frontline at the centre. 🔗 Resources & Further Reading Here are some of the key documents and frameworks mentioned in this episode to help you dive deeper into workforce development, digital transformation, and policy in adult social care: A Workforce Strategy for Adult Social Care in England (Skills for Care) The national strategy outlining how to attract, train, and retain a skilled, compassionate social care workforce. Care Certificate Standards (March 2025) These standards underpin training and induction for care workers and form the foundation of Scooter’s content and learning approach. Care Workforce Pathway for Adult Social Care (UK Government) A new government-led initiative to support a clear, structured career pathway for adult social care workers. Level 5 Award: Understanding Digital Leadership in Adult Social Care (Skills for Care) A newly introduced qualification for managers and leaders in adult social care. It offers practical guidance on identifying and implementing digital technologies, evaluating impact, and leading successful digital transformation within care settings.  

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