The Service Management Social

The ITSM Consultancy

Technology

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What is Enterprise Service Management?
Believe it or not, this is something regularly discussed in the ITSM Community, with many having their own opinion on what ESM actually is; how it’s being adopted; and the value it brings to businesses as they look to become Digital Enterprises! I’m joined by David Cannon (Lead Editor & Author of ITIL© 4, and HDI Top 25 Influencer of 2021) and Marc Bieybuck (syneXeos) to explore this further.
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49:48
Service Change, Transition & Transformation vs. User Adoption
Service Change, Transition & Transformation vs. User Adoption with: Chris Byrne - The ITSM Consultancy David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD
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23:45
IT Cost Transparency
IT Cost Transparency with: Chris Byrne - The ITSM Consultancy David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD ‍
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18:02
Managing Business Risks through good Service Management Practices
Managing Business Risks through good Service Management Practices with: Chris Byrne - The ITSM Consultancy Amy Gavin - Director of Service Delivery (UK & Europe) - Savills David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD
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16:42
Driving Business Value through IT
Driving Business Value through IT with: Chris Byrne - The ITSM Consultancy Amy Gavin - Director of Service Delivery (UK & Europe) - Savills David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD
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24:04