The Service Management Social

Believe it or not, this is something regularly discussed in the ITSM Community, with many having their own opinion on what ESM actually is; how it’s being adopted; and the value it brings to businesses as they look to become Digital Enterprises!

I’m joined by David Cannon (Lead Editor & Author of ITIL© 4, and HDI Top 25 Influencer of 2021) and Marc Bieybuck (syneXeos) to explore this further.

Service Change, Transition & Transformation vs. User Adoption with:

Chris Byrne - The ITSM Consultancy

David Barrow – Independent Consultant & Author

Rob York - Senior Engagement Manager - ServiceNow

Simon Reeves - Associate Director, Service Delivery & Management - EBRD

IT Cost Transparency with:

Chris Byrne - The ITSM Consultancy

David Barrow – Independent Consultant & Author

Rob York - Senior Engagement Manager - ServiceNow

Simon Reeves - Associate Director, Service Delivery & Management - EBRD

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Managing Business Risks through good Service Management Practices with:

Chris Byrne - The ITSM Consultancy

Amy Gavin - Director of Service Delivery (UK & Europe) - Savills

David Barrow – Independent Consultant & Author

Rob York - Senior Engagement Manager - ServiceNow

Simon Reeves - Associate Director, Service Delivery & Management - EBRD

Driving Business Value through IT with:

Chris Byrne - The ITSM Consultancy

Amy Gavin - Director of Service Delivery (UK & Europe) - Savills

David Barrow – Independent Consultant & Author

Rob York - Senior Engagement Manager - ServiceNow

Simon Reeves - Associate Director, Service Delivery & Management - EBRD