The Service Management Social

• What is Enterprise Service Management?

  Believe it or not, this is something regularly discussed in the ITSM Community, with many having their own opinion on what ESM actually is; how it’s being adopted; and the value it brings to businesses as they look to become Digital Enterprises! I’m joined by David Cannon (Lead Editor & Author of ITIL© 4, and HDI Top 25 Influencer of 2021) and Marc Bieybuck (syneXeos) to explore this further.

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  49:48
• Service Change, Transition & Transformation vs. User Adoption

  Service Change, Transition & Transformation vs. User Adoption with: Chris Byrne - The ITSM Consultancy David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD

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  23:45
• IT Cost Transparency

  IT Cost Transparency with: Chris Byrne - The ITSM Consultancy David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD ‍

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  18:02
• Managing Business Risks through good Service Management Practices

  Managing Business Risks through good Service Management Practices with: Chris Byrne - The ITSM Consultancy Amy Gavin - Director of Service Delivery (UK & Europe) - Savills David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD

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  16:42
• Driving Business Value through IT

  Driving Business Value through IT with: Chris Byrne - The ITSM Consultancy Amy Gavin - Director of Service Delivery (UK & Europe) - Savills David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD

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  24:04

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