The Service Management Social

The ITSM Consultancy

Technology

Latest episode

6 episodes

What is Enterprise Service Management?
2021/03/03 | 49 mins.
Believe it or not, this is something regularly discussed in the ITSM Community, with many having their own opinion on what ESM actually is; how it’s being adopted; and the value it brings to businesses as they look to become Digital Enterprises!

I’m joined by David Cannon (Lead Editor & Author of ITIL© 4, and HDI Top 25 Influencer of 2021) and Marc Bieybuck (syneXeos) to explore this further.
Service Change, Transition & Transformation vs. User Adoption
2020/12/04 | 23 mins.
Service Change, Transition & Transformation vs. User Adoption with:

Chris Byrne - The ITSM Consultancy

David Barrow – Independent Consultant & Author

Rob York - Senior Engagement Manager - ServiceNow

Simon Reeves - Associate Director, Service Delivery & Management - EBRD
IT Cost Transparency
2020/12/03 | 18 mins.
IT Cost Transparency with:

Chris Byrne - The ITSM Consultancy

David Barrow – Independent Consultant & Author

Rob York - Senior Engagement Manager - ServiceNow

Simon Reeves - Associate Director, Service Delivery & Management - EBRD

‍
Managing Business Risks through good Service Management Practices
2020/12/02 | 16 mins.
Managing Business Risks through good Service Management Practices with:

Chris Byrne - The ITSM Consultancy

Amy Gavin - Director of Service Delivery (UK & Europe) - Savills

David Barrow – Independent Consultant & Author

Rob York - Senior Engagement Manager - ServiceNow

Simon Reeves - Associate Director, Service Delivery & Management - EBRD
Driving Business Value through IT
2020/12/01 | 24 mins.
Driving Business Value through IT with:

Chris Byrne - The ITSM Consultancy

Amy Gavin - Director of Service Delivery (UK & Europe) - Savills

David Barrow – Independent Consultant & Author

Rob York - Senior Engagement Manager - ServiceNow

Simon Reeves - Associate Director, Service Delivery & Management - EBRD