Talking HealthTech

• 529 - Transforming Care: A collaborative Approach for implementing electronic medication management

  In this episode of Talking HealthTech, host Peter Birch speaks with Dr Catherine Lambert, Director of Clinical Operations at Chris O'Brien Lifehouse; Cailin Lowry, IT Project Manager at Chris O'Brien Lifehouse; Matthew McBride, Solutions Executive for MEDITECH Asia Pacific; and Douglas Murray, Managing Director at MEDITECH Asia Pacific. The discussion centres around their collaborative approach to electronic medication management implementation, the phased digital transformation at Chris O'Brien Lifehouse, and the ongoing partnership with MEDITECH to improve clinical workflows and patient care. This episode was recorded live from the MEDITECH booth at the Digital Health Festival 2025 in Melbourne, Australia.Key TakeawaysChris O'Brien Lifehouse has evolved from a newly established hospital to an organisation prioritising holistic cancer care, research, and wellbeing, with technology playing a central role in delivering coordinated patient services.The hospital’s journey with MEDITECH has spanned more than ten years, beginning with basic systems and expanding towards a comprehensive electronic medical record suite, implemented through a phased, adaptable, and collaborative approach.The partnership between Chris O'Brien Lifehouse and MEDITECH is strengthened by transparent communication, adaptability to feedback, and a focus on maintaining consistent clinical workflows without forcing dramatic shifts in daily practice.MEDITECH as a Service (MaaS) and its implementation on Google Cloud infrastructure is attracting attention across Australia, with further expansion in private and not-for-profit healthcare settings.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

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• 528 - The PX Factor: Driving Behaviour Change and Better Outcomes in Healthcare

  In this episode of Talking HealthTech, host Peter Birch speaks with Shelley Thomson, Co-founder and Director of Patient Experience Agency, about embedding patient voice and human-centred design into healthcare reform. Shelley shares Patient Experience Agency’s approach to co-designing healthcare services to deliver more personalised, outcomes-driven care, discusses the vital distinction between patient feedback and patient-reported measures, and unpacks practical strategies for clinicians and organisations to meaningfully involve patients, carers, and their families in shaping healthcare experiences.Key Takeaways: “Nothing About Me, Without Me” means co-designing healthcare with patients and carers, not just collecting feedback after making decisions.There is a crucial difference between patient satisfaction surveys (feedback on services) and Patient-Reported Outcome/Experience Measures (PROMs/PREMs), which reflect how patients are doing and what matters to them.Truly personalised care focuses on what is most important to each patient, considering their life goals, needs, and circumstances, not just clinical outcomes.Embedding patient-reported measures requires more than collecting data; the real shift happens when clinicians use this information to tailor care and drive better outcomes.Behaviour change programs, including structured learning and peer support, are much more effective than isolated attempts to implement PROMs/PREMs in driving sustained improvements in patient experience and uptake.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

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• 528 - The PX Factor: Driving Behaviour Change and Better Outcomes in Healthcare

  In this episode of Talking HealthTech, host Peter Birch speaks with Shelley Thomson, Co-founder and Director of Patient Experience Agency, about embedding patient voice and human-centred design into healthcare reform. Shelley shares Patient Experience Agency’s approach to co-designing healthcare services to deliver more personalised, outcomes-driven care, discusses the vital distinction between patient feedback and patient-reported measures, and unpacks practical strategies for clinicians and organisations to meaningfully involve patients, carers, and their families in shaping healthcare experiences.Key Takeaways:“Nothing About Me, Without Me” means co-designing healthcare with patients and carers, not just collecting feedback after making decisions.There is a crucial difference between patient satisfaction surveys (feedback on services) and Patient-Reported Outcome/Experience Measures (PROMs/PREMs), which reflect how patients are doing and what matters to them.Truly personalised care focuses on what is most important to each patient, considering their life goals, needs, and circumstances, not just clinical outcomes.Embedding patient-reported measures requires more than collecting data; the real shift happens when clinicians use this information to tailor care and drive better outcomes.Behaviour change programs, including structured learning and peer support, are much more effective than isolated attempts to implement PROMs/PREMs in driving sustained improvements in patient experience and uptake.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

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• 527 - Access to Equity: Democratising Healthcare in Regional Australia

  In this episode of Talking HealthTech, host Peter Birch speaks with Elizabeth Holm Rannaleet, Head of Product for Data and Insights at Telstra Health, and Dr. Matt Burton, Lead Physician Informatician at Smile Digital Health. The discussion explores population health data in Australia, the challenges of fragmented health information, the role of data infrastructure and open standards, and the recent partnership between Telstra Health and Smile Digital Health. The guests examine how improved data sharing and the adoption of modern infrastructure can enable better health outcomes, inform policy, and support clinicians, researchers, and government agencies in Australia and globally.This episode is part three of a 4-part series by Talking HealthTech in collaboration with Telstra Health and Smile Digital Health called Connected Care: Bridging Gaps in Modern Healthcare.Key Takeaways:Defining Population Health Data: Population health focuses on the health outcomes of groups, tracking the prevalence and incidence of conditions in defined communities. Analytics in this space inform health policy and system design.Data Fragmentation Challenges: In Australia, health data is highly fragmented across general practices, pharmacies, hospitals, and government systems, making it challenging to draw timely or comprehensive insights for individual and population-level interventions.Role of Centralised Repositories: Establishing centralised population health data repositories would make it easier to identify health trends, allocate resources, perform preventative health planning, and respond to emerging health issues.Enabling Technologies and Standards: Open standards such as HL7 FHIR help connect disparate systems securely and enable meaningful, permissioned data sharing. This not only improves interoperability but also supports real-time, longitudinal analytics.Building Public Trust: Ensuring strong governance, clear consent models, robust access controls, and transparent communication is crucial to establishing public trust and realising the benefits of health data sharing.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

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• 526 - Access to Equity: Democratising Healthcare in Regional Australia

  In this episode of Talking HealthTech, host Peter Birch speaks with Julie Sturgess, Chief Executive Officer of Country to Coast Queensland (CCQ), about democratising healthcare and driving equity in regional Australia. Julie shares her perspective on the complexities of delivering care across CCQ’s diverse region, which spans remote, rural, and outer metro areas, including Central Queensland, Wide Bay, and the Sunshine Coast.The conversation explores how data, technology, and genuine community partnerships influence new models of care, advance mental health reform, and build resilience in the face of major challenges such as disasters and homelessness.Key TakeawaysEquity as a Design Principle: Equity is not just an outcome but a foundational principle for CCQ. Achieving true health equity demands factoring in social determinants and measuring impact beyond clinical outcomes, including using sustainability frameworks like the UN Sustainable Development Goals.Integrated, Community-led Solutions: CCQ emphasises community co-design, putting local voices at the centre of system reforms and program delivery. Data and community insights shape the priorities and development of healthcare solutions.Resilience and Preparedness: CCQ works with local agencies and communities to strengthen disaster preparedness and support recovery, recognising that building resilience is key to ongoing community health.Early Detection and Demand Management: Projects like PHASES and collecting homelessness data aim to reduce long-term systemic pressure through proactive, targeted, and data-driven approaches.Mental Health Reform: CCQ focuses on diversifying referral pathways and using data to streamline access to relevant care, recognising the need for tailored solutions in mental health support across regional Australia.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

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