Guest: Inez Patel
Episode theme: UX, inclusive design, leadership, and building communities that help women thrive in design and tech.
Episode summary
In this in-person conversation in South Africa, Hlulani sits down with UX leader Inez Patel to unpack her “accidental” path into UX, what UX really is beyond pretty screens, and how user research shapes better products. Inez also shares her leadership journey, the realities of managing people, and why inclusive design matters… plus the impact work behind She Can Do and Girls Invent Tomorrow, and her involvement with One Young World.
What you’ll hear in this episode
How Inez went from a general BA and media studies into UX through an unexpected internship opportunity
The moment she realised UX is about empathy, research, and designing for real human needs
What a UX designer actually does day-to-day… research, wireframes, testing assumptions, and translating insights into usable experiences
The gap between what’s taught and what industry expects, and why UX education evolves so quickly
Consulting vs freelancing vs permanent roles… what she learned from each path
The shift into leadership… and why managing people can be harder than design work
Building impact outside a 9-to-5… She Can Do, Girls Invent Tomorrow, and creating pathways for women
Representation, intersectionality, and why uncomfortable conversations are necessary
AI and UX… why human understanding is still the core skill
About Inez Patel
Inez Patel is a UX leader and Design Director with experience across agencies, consulting, fintech, banking, and healthcare.
She is also the CEO of She Can Do, a nonprofit empowering women in design and tech through training programs, mentorship, research, and community events.
She is a co-director at Girls Invent Tomorrow, supporting high school girls through exposure to careers in tech and design.
Inez is also part of the One Young World global leadership community.
Organisations mentioned
She Can Do… nonprofit empowering women in design and tech
Girls Invent Tomorrow… nonprofit supporting high school girls
One Young World… international leadership community and annual global summit
Memorable moments
“UX is like scientific design”… backed by research, not just aesthetics
“Users don’t read”… but context always matters
Leadership is not just a title… community building is leadership
Inclusive design is not optional if you truly care about impact
Listener takeaway
If you’re entering UX… focus on understanding humans deeply. Tools will evolve. AI will change workflows. But empathy, communication, and inclusive thinking remain your strongest advantages.
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