Product Thinking

Fabrice des Mazery, Chief Product Officer at productROI joins Melissa Perri on this episode of the Product Thinking podcast, discussing shifting product managers' mindsets from builders to investors. Drawing from his extensive experience, including leading product at TripAdvisor's TheFork, Fabrice shares insights on evaluating product decisions through an investment lens, building stakeholder relationships, and creating a balanced product portfolio. He emphasizes the importance of understanding business metrics, ROI, and risk assessment in product management, while offering practical advice on how to communicate with stakeholders, using their language rather than product jargon.

Mark Rosenberg and Vivian Phinney from Workday join Melissa Perri on this episode of the Product Thinking podcast to dive into product operations. Mark, an experienced leader at Workday, shares his journey in implementing modern product operations within a large-scale organization to meet the financial product needs of over 2,000 customers. Vivian expands on how they accomplish it and her mission to reduce the cognitive load on product teams through selective standardization and streamlined data solutions—ensuring PMs can prioritize effectively and communicate clearly with leadership. Tune in to learn how Mark and Vivian tackle the challenges of growth and complexity in enterprise product development.

Gusto's Tomer London joins Melissa Perri in this episode of the Product Thinking podcast. As the co-founder and Chief Product Officer, Tomer shares his insights on building a lovable product experience in the fast-paced world of payroll and HR solutions. He discusses how Gusto stays committed to exceptional user experience amidst a growing and complex product portfolio. Tomer delves into the three key pillars of creating great user experiences – functionality, intuitiveness, and delight – and shares an engaging example of how celebrating payday can enhance emotional connections with customers. Tune in to learn how a focus on user-centric design and strategic thinking can drive meaningful innovation in product management.

Just Eat Takeaway’s Jessica Hall joins Melissa Perri in this episode of the Product Thinking podcast. Chief Product Officer at the food delivery giant, Jessica links up with Melissa to discuss the intricacies of managing a diverse product portfolio across global markets, sharing insights from her journey in navigating the challenges of integrating multiple brands, post-merger and establishing a unified customer experience. She’s not all positive about AI adoption though, and is honest about both the potential and the pitfalls, including the often-overlooked costs and the importance of building a sustainable ecosystem around new technologies. Tune in to discover how strategic thinking and a customer-first approach can lead to innovative, responsible AI implementations that truly resonate with users.