HFS PODCASTS

• Unfiltered Stories | Ascendion: How to time your move on AI—and where to start

  David Cushman, HFS Executive Research Leader, sits down with Paul Roehrig, Chief Strategy and Marketing Officer at Ascendion, to discuss how to time your move on enterprise AI, why software development is the ideal starting point, and how AI is freeing us to rethink work after decades of production-line thinking. Key discussion highlights include:When and how to time your move on enterprise AIWhy software is the pivot point to start accelerating AI adoptionHow AI creates the opportunity to break free from outdated ways of thinking and workingSee why HFS named Ascendion a Horizon 3 Market Leader in our Generative Enterprise Services Horizons Report: https://www.hfsresearch.com/research/

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• Fireside Chat | Leading at an Inflection Point: Venu’s Vision for LTIMindtree

  In this exclusive videocast, Phil Fersht, CEO and Chief Analyst at HFS Research, speaks with Venu Lambu, CEO (Designate) at LTIMindtree, in a candid and forward-looking conversation about the future of enterprise transformation in the AI era. Venu shares his vision for leading LTIMindtree through a strategic inflection point—where AI, enterprise productivity, and outcome-driven thinking are reshaping the services landscape. He introduces a two-playbook strategy: integrating AI into traditional IT services, and reimagining business processes to unlock enterprise-wide productivity. Together, they explore how organizations can move beyond cost-centric models to become truly relevant transformation partners. Key topics discussed:Evolving from legacy IT to enterprise-wide, AI-driven productivityShifting from revenue share to client relevanceBuilding risk appetite to embrace transformative AIRedefining the role of service providers in the automation ageNavigating economic and geopolitical uncertainty with resilienceWatch now to hear how LTIMindtree is redefining the enterprise services model for the AI-powered future. Stay ahead of the curve. Subscribe for visionary research, insights, and event updates: https://www.hfsresearch.com/subscribe/

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• Unfiltered Stories | KPMG's unique perspectives on managed services opportunities

  In this edition of Unfiltered Stories, HFS's Don Ryan speaks with KPMG leaders Ron Walker and Thomas Davies about the essential components for successfully deploying managed services at scale. They discuss the differences between traditional outsourcing and managed services, highlighting the importance of technology, expertise, and collaboration. The conversation emphasizes the transformative potential of managed services, particularly in sectors such as finance and cybersecurity, and the crucial role of AI in enhancing service delivery. They also examine the distinctive aspects of KPMG's approach, which include their advisory capabilities and a focus on stakeholder alignment and change management.The key points discussed include:Managed services are gaining traction across most enterprise functions and applications.Managed services provide a pathway to automation and widespread AI usage.Managed services are foundational to many transformational initiatives.Read detailed research on managed services deployment at HFS Research here: https://www.hfsresearch.com/accelerating-business-transformation/

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• Unfiltered Stories | Cracking the Code on AI Adoption: Eviden's, an Atos Group Company, perspective on the AADA Quadfecta

  How are enterprises leveraging AI, analytics, data platforms, and automation to drive real business impact? In this exclusive conversation, Chetan Manjarekar, SVP and Global Head of Digital with Eviden, an Atos Group Company, joins HFS Research to break down the latest trends, challenges, and innovations shaping the generative enterprise. From customer experience to data readiness and co-innovation, discover how Eviden leads the charge in digital transformation. The key points discussed include:AI & automation are reshaping enterprise transformation: GenAI and automation are now central to digital transformation, but success depends on aligning technology investments with clear business outcomes.Customer, employee, and partner experience are interlinked priorities: 75% of enterprises prioritize customer experience, but organizations are now equally focused on improving employee and partner experiences to drive holistic transformation.Data readiness is the biggest AI adoption challenge: 74% of organizations struggle with fragmented, inconsistent, and unstructured data, limiting AI’s full potential. Eviden tackles this with its Data Readiness Assessment Framework to improve governance and accessibility.AI investments are surpassing traditional analytics: A major shift is happening; AI spending is set to grow from 19% to 31% in two years, overtaking analytics. AI is increasingly embedded in enterprise applications, automation, and smart platforms.Co-innovation & responsible AI will define industry leaders: Eviden emphasizes co-innovation with customers and partners to develop industry-specific AI solutions. Responsible AI, data governance, and security are critical for sustainable success. Watch now to explore key insights and what’s next for AI-powered business evolution! Access the full report on AADA Quadfecta Services for the Generative Enterprise 2024: ⁠https://www.hfsresearch.com/research/hfs-horizons-aada-quadfecta-services-for-the-generative-enterprise-2024/

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• Unfiltered Stories | Beyond Bots – Unifying Automation with Universal Orchestration

  Join HFS Practice Leader Ashish Chaturvedi and C TWO CEO Erik Lien as they unpack the critical business imperatives behind intelligent automation orchestration. Discover how effective orchestration can significantly boost bot utilization, simplify governance, and drive measurable ROI. Explore insights on transitioning from siloed RPA to unified AI-driven automation, managing autonomous AI agents, ensuring compliance, and leveraging advanced analytics to optimize automation strategies. The key points discussed include:Maximizing automation ROI: Intelligent orchestration increases bot utilization by over 50%, reduces manual overhead by 75%, and resolves up to 90% of support issues.Breaking automation silos: Effective orchestration integrates fragmented automation initiatives, moving enterprises beyond isolated RPA deployments to comprehensive intelligent automation platforms.Governance and compliance: Orchestration provides essential governance, auditability, and error handling, ensuring compliance with evolving regulatory frameworks like the EU AI Act. Managing autonomous AI agents: Advanced orchestration manages deterministic bots and autonomous AI agents seamlessly, ensuring control, prioritization, and efficiency at an item level. Future automation landscape: The convergence of automation, AI, analytics, and optimization through orchestration platforms is key to achieving higher efficiency, governance, and business-driven insights. Dive deeper into the future of intelligent automation orchestration. Visit the HFS website to access the full report titled “RPA supervisor to IA orchestrator—C TWO advances up the Generative Enterprise S-curve” here: https://www.hfsresearch.com/research/rpa-ia-orchestrator-ctwo-enterprise-s-curve/

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