AIGA Design Podcast

In this episode, hosts Lee-Sean Huang and Giulia Donatello sit down with Ian Bogost, a writer, designer, media scholar, contributing writer at The Atlantic, and professor at Washington University in St. Louis. Together, they explore the concept of "dematerialization" and the core ideas behind his latest book, This Small Stuff: How to Lead a More Gratifying Life. Ian shares how his multifaceted career, navigating both software design and cultural criticism, functions as a dialectical machine for understanding how human meaning is constructed. He challenges contemporary design dogmas around "frictionlessness" and outcomes-based UX, offering a refreshing invitation for designers to embrace mundane constraints, celebrate accidental experience, and reconnect with the sensory enchantment of everyday life.

In This Episode
The designer-critic dialectic. Ian describes his career as a perpetual cycle between making and criticizing. For him, creating an object or game is a method of asking a question, while writing criticism is a vehicle for answering it—both serving the ultimate mystery of how humans derive meaning. 

Happiness vs. satisfaction vs. gratification. Ian breaks down three tiers of contentment. While happiness looks at long-term macro circumstances, satisfaction focuses on the pride of completing a project, and gratification is the fleeting, immediate sensory enchantment of the present moment—like ice clinking in a water bottle. 

The "wicked problem" of the modern door. Revisiting Don Norman's famous concept, Ian argues that modern doors don't fail due to bad design, but from an accumulation of competing successes. Fire codes, ADA compliance, and motorized automation layer, so many good intentions that the physical object ends up resisting us. 

The outcome trap of experience design. Ian observes that as design became heavily filtered through the computing sector, fields like interaction and UX design slowly stopped prioritizing actual experience. Instead, they focused intensely on business outcomes and optimized targets for organizations. 

Why "meaningful friction" is the wrong answer. Addressing the push to bring back "meaningful friction" to combat ultra-smooth glass screens, Ian calls the trend wrongheaded. Users don't want a task to be harder; they want a tactile loop of sensory connection to the machine, like a knob turning in defined physical increments. 

The vicarious gratification of ASMR. Reflecting on digital phenomena like ASMR and online "drain-clearing" videos, Ian views these creators as heroes. By treating ordinary objects with deep respect, they model a curiosity that can transform how viewers interact with their own everyday environments.  

Living life sideways through orthogonality. Ian advocates for "orthogonality"—diversifying one’s diet of sensory encounters by crossing boundaries into entirely different fields. True innovation arises from deeply exploring secondary constraints and productively marrying two completely unrelated domains. 

Resources
Ian Bogost's Official Website – https://bogost.com/

This Small Stuff: How to Lead a More Gratifying Life by Ian Bogost – https://amzn.to/4ypiHBR

The Design of Everyday Things by Don Norman – https://amzn.to/4gWhSd8 
Persuasive Games: The Expressive Power of Videogames by Ian Bogost – https://amzn.to/4p5IQBf 
Play Anything: The Pleasure of Limits, the Uses of Boredom, and the Secret of Games by Ian Bogost – https://amzn.to/4eZwgyD 
Julian Bleecker – https://julianbleecker.com/ 
Bruce Sterling – https://bruces.medium.com/ 
Listener feedback and voicemails – podcast@aiga.org

In this episode, hosts Lee-Sean Huang and Giulia Donatello welcome back Rinat Sherzer—a biotech engineer, transdisciplinary designer, artist, and adjunct professor at Parsons School of Design whose work sits at the intersection of science, technology, and social justice. Together, they discuss the deep human construct of hope, unpacking how it differs from mere wishful thinking and exploring how designers can act as vital conduits for it. Rinat shares her journey from scientific training to social innovation, the unpredictable ripple effects of her global projects, and how she balances multi-sensory design, teaching, and motherhood through an intentional quarterly focus.
In This Episode
The logic of the backward glance. Rinat shares her journey from biotechnology engineering into tech and ultimately to design for social innovation. Mirroring Steve Jobs' famous sentiment, she notes that the dots of a multidisciplinary career can often only be connected in hindsight.

The history and bad rep of hope. When researching the framework of hope for her PhD, Rinat was struck by its historical negativity. From Plato viewing it as an unreliable guide to Nietzsche labeling it the worst of all evils, it wasn't until Viktor Frankl’s Man’s Search for Meaning in 1946 that hope was structurally recognized as a vital resource for human survival.

The three dimensions of hope framework. Moving beyond Richard Snyder's purely cognitive, goal-oriented approach, Rinat's framework treats hope as an embodied, immersive experience. It breaks down into three dimensions: the extreme moment (crisis or joy) where hope is born, the greater social good if that hope comes to fruition, and the concrete, physical action an individual can take.

Breaking bread and multi-sensory co-design. Rinat breaks down her immersive project, The Rebirth of Hope, which utilizes sound and taste to tap into primal, nonverbal memories. By choosing raw ingredients that resonate with their personal dimensions of hope, participants create a literal "bite of hope" to consume collectively, bridging the deeply personal with the universal synergy of a group.

Translating data into human music. The Rebirth of Hope project actively translated participant choices into real-time visual musical scores. By mapping hope attributes to chords, rhythm, and melody, a live band performed the collective, experimental music of the exhibition's audience.

The accountability gap in design education. As a faculty member at Parsons, Rinat addresses the split between the theory of "design for good" and the messy reality of execution. She argues that standard academic design thinking often leaves prototyping and testing to the very end, missing the vital skills of real-world implementation, business case development, and multi-team collaboration.

The organizing cadence of a year. To juggle a global teaching schedule, running her studio (The Creative Lab), artistic output, and raising her son Luca, Rinat rejects daily micromanagement. Instead, she structures her life by dividing the year into quarters, allowing herself to intensely focus on one major priority at a time while setting strict, non-negotiable boundaries for family.

Resources
Rinat Sherzer's Official Website – renatsherzer.com

Man's Search for Meaning by Viktor Frankl – https://amzn.to/4geMQgv

The Creative Act: A Way of Being by Rick Rubin– https://amzn.to/4aukCdW

The Bloody Taboo with Power to Change the World (Rinat's TEDx Talk) – https://www.ted.com/talks/rinat_sherzer_the_bloody_taboo_with_the_power_to_change_the_world

AIGA Design Podcast Feedback and Voicemails – podcast@aiga.org

What does it actually take for design to matter inside a massive organization? In this episode, hosts Giulia Donatello and Lee-Sean Huang sit down with Seth Johnson to talk about design at enterprise scale, and what designers get wrong about building influence.

Seth Johnson is Design Director at IBM's Chief Data Office, where he leads a team driving AI-first enterprise data transformation. Over a 12-year tenure at IBM, his work has evolved from designing artifacts and experiences toward designing the conditions under which good design can happen at scale. Before IBM, he founded a Minneapolis-based design practice. He has served as president of AIGA Minnesota and as an adjunct faculty member at Parsons School of Design.

In This Episode
From a used bookshop to IBM. Seth's path to design started at age 12, flipping through Dorfsman & CBS in a used bookshop, and seeing for the first time what design could look like as a system at scale. That same impulse, he says, is what he's still chasing at IBM, just at a different altitude.

Design as infrastructure. At IBM's Chief Data Office, Seth's team exists to provide the company with a single, trusted view of how the business is performing. Design's role there is turning data from something people dread into something they rely on every day.

The business doesn't care about design. And it shouldn't. Seth's most provocative argument: design only earns influence when it connects itself to outcomes leadership actually cares about: revenue, risk, speed, and fewer defects. Designers are always outnumbered. That means assimilating into the organization's dominant rhythms before earning the right to ask anyone else to change.

Treat your team like volunteers. Seth's core leadership philosophy, drawn from years of running AIGA Minnesota: talented people decide every day how much energy and creativity they're willing to invest. You might get the work, but you won't get the commitment. And you definitely can't fake caring at scale.

The era of the lone genius is over. On design education: Seth argues that schools still do a reasonable job of preparing designers to work independently, but fall short in preparing them to lead within teams. Design is a team sport, and design students should be partnering across disciplines—biology, nursing, public policy—before they ever step into practice.

Resources Mentioned
Dorfsman & CBS by Dick Hess and Marion Muller - ⁠https://amzn.to/4unbsHT⁠ (out of print; available secondhand)
Humanizing Data Through Design with Giorgia Lupi (AIGA Design Podcast on YouTube) - ⁠https://www.youtube.com/watch?v=PZZIR8W9AlY⁠
Giorgia Lupi on the AIGA Design Podcast (Other Platforms) - ⁠https://creators.spotify.com/pod/profile/aigadesign/episodes/Humanizing-Data-Through-Design-with-Giorgia-Lupi-e3fi3h1/a-acg9jrh⁠
Seth Johnson & Jenny Price: How AIGA Leadership Changed Everything - ⁠https://www.youtube.com/watch?v=12f7g-YG8cY⁠  
Designing Change in Bureaucracy with Ivan Boscariol (YouTube) - ⁠https://www.youtube.com/watch?v=-f5zESGtKb8⁠
Designing Change in Bureaucracy with Ivan Boscariol (Other Platforms) - ⁠https://creators.spotify.com/pod/profile/aigadesign/episodes/Designing-Change-in-Bureaucracy-with-Ivan-Boscariol-e32eemt⁠
Corita Kent, 2016 AIGA Medalist Video - ⁠https://www.youtube.com/watch?v=tivdlh2mhIU⁠ 
IBM Design - ⁠https://www.ibm.com/design ⁠

Subscribe to the AIGA Design Podcast on YouTube or wherever you get your podcasts: ⁠https://creators.spotify.com/pod/show/aigadesign ⁠

Send us your questions, comments, and voicemails at ⁠podcast@aiga.org⁠.

Designers today face massive challenges around education, certification, pay, and power. In this episode, hosts Giulia Donatello and Lee-Sean Huang sit down with Benjie Wilhelm to name the elephant in the room and talk about what it would actually take to fix the structural issues.
Benjie is an Assistant Professor of Design at Arizona State University (ASU), Director of Strategic Initiatives at UCDA, and a brand strategist "hellbent on making the world a better place." Together, they examine what a design association should look like over the next decade and discuss why designers need to stop thinking of themselves as artists and start acting like tradespeople.

In This Episode
The flattening of the profession. About 80% of designers today are self-taught or bootcamp-trained, while 90% of design work is freelance. Benjie argues this isn't just a workforce trend. It's a sign of a profession without a floor, and the consequences run from pay compression to ethical accountability gaps.

Artists vs. tradespeople. Benjie's central provocation: designers need to stop identifying as artists and start thinking of themselves as tradespeople. An architect can't build a building that falls down. A plumber can't flood your house. But designers can build platforms that undermine democracy and currently face no professional consequences for doing so.

The RGD model. Canada's Registered Graphic Designers designation began as a provincial act in Ontario when a group of designers organized, lobbied, and had their certification standards ratified. Benjie sees it as a repeatable model and has been studying it closely as a possible path for the US.

Certification, unions, and collective action. AIGA's Professional Designer and Design Leader certifications are a start, but Benjie argues the industry needs something closer to a union model, where certification has legal weight, pay floors are enforced, and designers have the standing to say no to harmful work.

"Your concerns are beneath me." Lee-Sean shared that during the SVA unionization campaign, one colleague dismissed the effort entirely because they could afford to treat teaching as charity work. Benjie uses this as a window into a deeper problem: a succession crisis in design, where prestige and platform stay concentrated in the same hands, and the people most affected by broken systems are the ones least able to fix them.

The broken pipeline. The Federal Reserve Bank of St. Louis's Talent Disrupted report found that 52% of college graduates are underemployed at initial labor-market entry and that 45% remain underemployed 10 years later. Benjie sees this firsthand, teaching portfolio and professional practice at ASU, and refuses to pretend the path is clearer than it is.
Resources
Talent Disrupted report, Federal Reserve Bank of St. Louis - https://www.stlouisfed.org/open-vault/2025/aug/jobs-degrees-underemployed-college-graduates-have
RGD (Registered Graphic Designers of Ontario) - https://www.rgd.ca
AIGA Professional Designer & Design Leader Certifications - https://www.aiga.org/certification
Jenn Stucker at BGSU - https://www.bgsu.edu/arts-and-sciences/school-of-art/faculty-staff/jenn-stucker.html 
Jenn Stucker on a 2024 episode of the show -  https://creators.spotify.com/pod/profile/aigadesign/episodes/Community-Engagement--Cultural-Change-with-Jenn-Stucker-e2lhodo 
Heated Rivalry on HBO Max - https://www.hbomax.com/shows/heated-rivalry/50cd4e99-04ee-427b-a3b4-da721ed05d9c
Critical Form - https://www.instagram.com/critical_form/
Benjie's Instagram - https://www.instagram.com/benjiewilhelm/ 
Benjie on Threads - https://www.threads.com/@benjiewilhelm 
Send us your questions, comments, and voicemails at podcast@aiga.org.

What if the designer's real job isn't to design the object at all? In this episode, hosts Giulia Donatello and Lee-Sean Huang sit down with Todd Bracher -- industrial designer, founder of Bracher and BetterLab, and author of two books -- to dig into a practice built on removing ego from the design process and letting context drive the answer. From a Pratt exam that accidentally changed his career, to a decade across four European countries, to unlocking a NASA scientist's 25-year-old patent, Todd makes the case that design's most powerful move is understanding the system before touching the object.
In This Episode
The accidental industrial designer. Todd originally applied to Pratt Institute as an illustrator. A complex respirator brief on a Pratt entrance exam made him ask, "What is this thing?" The answer was industrial design, and he never looked back.
Designing the context, not the tree. Todd's framework, laid out in his book Design in Context, argues that designers make a fundamental mistake when they start designing the object without first mapping the "governors" -- finance, legal, supply chain, competition, human needs -- that will ultimately determine the output. His metaphor: a tree's shape isn't an opinion, it's the result of its ecosystem. Design should work the same way.
BetterLab and the patent moat problem. Many of the world's most promising scientific breakthroughs sit unused -- stuck in litigation, sitting in drawers, or bought up by companies with no intention of using them. BetterLab is Todd's venture platform to change that. One example: partnering with a former NASA scientist whose UVC light patent for hand sanitization had been sitting unused for 25 years.
Visionary execution. The BetterLab manifesto holds that visionary solutions don't spread on merit alone; they require visionary execution. Getting design into the room with scientists, not just at the end of the process, is the intervention.
Ergonomics as wellness. After nearly 20 years collaborating with Humanscale, Todd traces the shift from ergonomics as basic human measurement to ergonomics as a long-term health discipline. Humanscale's gravity mechanism does away with knobs and levers entirely, using the sitter's own body weight to instantly adjust the chair.
Legacy brands in the age of AI. The competitive threat for heritage companies often isn't a competitor's product -- it's the experience gap. Consumers who use Spotify and Airbnb every day bring those expectations to every brand.
Links & Resources
Todd Bracher - https://toddbracher.com/
Observations, Research, and Design (Phaidon monograph) -- https://www.phaidon.com/en-us/products/observations-research-and-design | Use code NEW20 for a discount
Design in Context framework - https://toddbracher.com/book
Field Notes: "The De-Evolution of a Business" -- https://toddbracher.com/field-notes/the-de-evolution-of-a-business
BetterLab - https://betterlab.com
The Measure of Man - https://ia801906.us.archive.org/34/items/TheMeasureOfManDreyfuss/The%20Measure%20of%20Man%20%28Dreyfuss%29_text.pdf
99% Invisible, "On Average" - https://99percentinvisible.org/episode/on-average/
Humanscale - https://www.humanscale.com/
Action Office - https://www.hermanmiller.com/products/workspaces/workstations/action-office-system/
About Todd Bracher
Todd Bracher is an industrial designer and founder of Bracher, a Brooklyn-based studio, and BetterLab, a research and design hub at the intersection of science and design. Named International Designer of the Year three times, he has designed products for Herman Miller, 3M, Zanotta, and Issey Miyake, holds over two dozen patents, and has brought more than 200 products to market. His 2025 book Design in Context is his framework for strategic differentiation through context-based design. His Phaidon monograph, Observations, Research, and Design, covers 25 years of insights, failures, and lessons learned.