AI Ireland with Mark Kelly

Today's guest is Peter Fitzsimons, Senior Manager - Innovation and Data at Irish Life. The application of AI is proving to be a game-changer across various industries and at the forefront of this revolution in the insurance sector is Irish Life, who recently won the 2024 AI Award for Best Application of AI in Consumer/Customer Service. In the episode, Peter tells us more about Irish Life's winning AI application CARA and its impact on the customer experience. Topics include: 0:00 His journey from actuary turned AI leader with entrepreneurial experience 2:29 Driving AI innovation through collaboration and clear communication 4:14 How CARA accelerates claim payouts, prioritizing empathy and technology 5:36 Start with the "why" and how motivated change impacts Irish society 6:47 The need to understand processes, then use AI to automate and assist 7:59 Why LLMs excel at analyzing language, but user comfort is key 10:42 Reducing Claim acknowledgment time from nine to less than three days 11:39 How AI adds a fourth layer to enhance claim assessment insights 13:06 How AI will handle small tasks, improving claims processing and personalization 14:33 Advice to start with a clear purpose, learn by doing and evolve

Today's guest is Jeremiah Scully, Senior AI R&D Engineer at Moofwd. In the episode, Jeremiah explores how he is applying AI from academic research in solar physics to impactful applications in the tech and finance sectors. A finalist for the Young AI Role Model of the Year award at the 2024 AI Awards, Jeremiah shares his journey, insights, and the projects that bridge the gap between solar physics and business solutions. Topics include: 0:00 His background as an AI R&D engineer solving edtech and fintech challenges 4:28 His PhD on AI in solar physics with real-time solar weather detection 11:44 How solar storms disrupt GPS, power and how AI aids early detection 14:19 Why AI models remain consistent and data preparation drives adaptation 16:15 Why companies are hesitant about generative AI, especially regarding data privacy 18:26 How companies embracing AI finish projects faster 20:14 AI has become diverse, impacting marketing, sales and coding

Today's guests are Seshu Tirupathi, Research Scientist and Elizabeth Daly, STSM and Research Manager of the Interactive AI Group at IBM Research Ireland. In today’s episode, we are delving into fascinating world of AI and its application in cybersecurity, spotlighting IBM Research’s work as a finalist for Best Application of AI in a Large Enterprise at last month’s AI Awards. Topics include: 0:00 Interactive AI and incremental ML for risk classification 1:57 Challenges in continuous learning, dynamic updates, and explainability 2:51 Combining interpretable rules with incremental ML for adaptability 5:27 Integrating heuristic rules with ML for adaptability and transparency 6:29 How Explainable ML integrates user feedback to improve models 8:21 Being inspired by IBM collaboration, project bridges AI and stakeholder feedback 9:41 How integrating feedback improves ML accuracy and client satisfaction 10:40 How transparency in AI balances vulnerability risks with improved oversight 13:13 Why dynamic models are essential for evolving data and systems

Today's guest is Mahak Jhamb, Europe AI and Innovation Leader at Mercer. Understanding how businesses can effectively incorporate AI into their strategies is crucial and in this podcast, Mahak shares her perspectives on how AI can drive business transformation, drawing from her experiences at Mercer. Topics include: 0:00 Her evolving role from education, innovation, productivity & strategy 2:39 How secure AI enhances productivity, trust and efficiency 4:46 Focus on efficiency, new revenue and AI comfort 7:53 How AI centralizes content, enhances organization and reshapes roles 10:28 Having executive support and enthusiasm to drive AI adoption 12:18 Why data and benchmarking will define future organizational value 14:40 Key consulting skills focus on filtering vast data effectively