The Alldus Podcast - AI in Action

• Women in ServiceNow Series E09: Jan Pennel, ServiceNow Practice Lead at Dexian IT Solutions

  Today's guest is Jan Pennel, ServiceNow Practice Lead at Dexian IT Solutions. Founded in , Dexian is a force for positive change in the world of work. The company's vision, mission and values drives them to connect organizations and individuals, create purpose and provide meaningful opportunities. Their brand blueprint defines not just who they are, but also the promise, purpose, and unique processes that set them apart.Jan is a collaborative, results-driven leader who thrives on the success of customers. She is experienced in enterprise and IT service management, organizational change, process management, on-boarding and user adoption, training design and delivery, customer support services. Jan holds deep knowledge the ServiceNow platform and had conducted proven strategies to maximize the value derived from its use.In the episode, Jan talks about:0:00 Her career journey into IT transformation and customer-focused leadership2:22 How she started with ServiceNow, led transitions & focused on customer success4:32 Challenges in balancing family, work, leadership and impact6:37 Balancing leadership roles, adapting to needs and delegating effectively10:03 ServiceNow's investment in AI, especially agentic AI is transformative11:03 Generative AI creates new things, while agentic AI works independently12:12 How virtual agent evolved to improve efficiency and customer satisfaction14:46 Advice to balance priorities, control what you can and stay grateful

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• ServiceNow Series E199: Thomas Cohrs, CEO at Servistio

  Today's guest is Thomas Cohrs, CEO at Servistio. Founded in 2025, Servistio - part of the STI Group - combines decades of experience at the interface between business and IT with in-depth ServiceNow expertise. As an official ServiceNow Consulting & Implementation Partner, they help companies automate processes, save time and fully leverage the potential of their platform. Together, they design digital workflows that make your business faster, smarter and future-proof.In the episode, Thomas talks about:0:00 His 25+ years in IT, now leading ServiceNow at STI Consulting3:04 Servistio, a new ServiceNow-focused company, backed by STI group expertise5:14 Their boutique ServiceNow firm specializing in customer and employee workflows7:32 How ServiceNow enhances logistics, real estate and HR through automation12:48 Targeting mid-market companies with standardized ServiceNow solutions for growth17:36 How AI and automation streamline tasks, enhancing human interaction and experience

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• ServiceNow Series E198: David McInnes, ServiceNow Engagement Manager & Andrew Ortiz, ServiceNow Practice Director at AdvizeX

  Today's guests are David McInnes, ServiceNow Engagement Manager and Andrew Ortiz, ServiceNow Practice Director at Advizex. Founded in 1975, Advizex (a Fulcrum IT Partners company) is not just another technology solutions provider; they are your dedicated partner in overcoming complex business challenges. They have set themselves apart by offering tailored technology consulting, implementation support and comprehensive IT-managed services, empowering organizations of all sizes to thrive in a competitive landscape.David is a dedicated, self-motivated IT professional with extensive experience in ServiceNow and Contact Center development. As a customer-focused leader and former IT Executive, he excels in delivering results and building strong, trust-based relationships. Andrew is an Infrastructure Architect and Advisory Consultant with over 15 years of experience. He’s skilled at analyzing complex scenarios and identifying effective solutions, consistently demonstrating a deep understanding of customer needs.In the episode, David and Andrew discuss:In the episode, David and Andrew discuss:0:00 Andrew’s background and role expanding Advizex’s reach and expertise3:58 Dave’s journey as ServiceNow Engagement Manager with deep IT and MSP experience6:02 Building lasting partnerships through customer-focused solutions at Advizex9:46 Managing ServiceNow implementations and customer success11:53 Helping Financial and healthcare firms digitize workflows with ServiceNow17:03 How IT-focused engagement managers support ServiceNow projects and integrations18:35 Expanding ServiceNow, AI, government, security and data insights21:27 Focus on AI in ServiceNow, training and customer adaptation22:46 Their customer-focused, communication-driven hiring for effective solutions

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• Women in ServiceNow Series E08: Lise Fremo Furre, Partner at KPMG Norway

  Today's guest is Lise Fremo Furre, Partner at KPMG Norway. KPMG's Norwegian history dates back more than 100 years. Over the years, they have grown significantly, and what was once purely an auditing firm, is now a full-scale competence house delivering solutions for their clients’ entire operations. They are particularly focused on the business sector's framework conditions, sustainable growth, technological transformation, security and total defense, as well as the need for trust between societal actors.Lise is a recognized leader in strategic portfolio management (SPM) with over 16 years of experience. She specializes in the development of governance models, prioritization, financial management and the implementation of strategic initiatives to maximize value creation and ensure efficient resource utilization. Lise's dedication to optimization and execution makes her a trusted partner for companies looking to strengthen their strategic management processes.In the episode, Lise talks about:0:00 Her background as a tech leader driving global strategy with ServiceNow2:11 How ServiceNow enables AI-driven transformation, connecting business and governance3:10 Expanding to a global role, scaling ServiceNow for strategic impact3:51 How SPM aligns strategy, investments and decisions with financial control5:21 Shifting to integrated, real-time governance with strategic platforms6:59 Focusing on business outcomes, enabling technology & adaptable frameworks7:56 Being a hands-on leader with focus on execution, communication and inspiring action8:39 How Mentorship and goal setting shapes her career journey10:01 Scaling globally, AI innovation, and aligning with executive priorities

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• Women in ServiceNow Series E07: Reija Jokinen, Senior Advisor at Sofigate

  Today's guest is Reija Jokinen, Senior Advisor at Sofigate. Founded in 2003, Sofigate are are the leading business technology transformation company in the Nordics. Their 800+ professionals help customers to develop the interplay between business and technology: to design, build and implement business-friendly technology solutions and successful transformations. By combining transformation expertise with low/no-code platforms and generative AI, Sofigate ensure a faster time-to-value for their customers.In the episode, Reija discusses:0:00 How she discovered ServiceNow, becoming an instructor, practice lead & developer4:35 Why helping others through ServiceNow is rewarding and inspiring7:26 Starting as a ServiceNow admin, connecting theory to practice9:25 Known as the "ServiceNow Certification Queen" with a passion for scripting courses11:06 Her Best advice: You don’t need to know everything, just who to ask12:32 Goals are driven by customer needs and personal interests13:39 Advice to believe in yourself and embrace new opportunitiesTo find out more about all the great work happening at Sofigate, check out the website www.sofigate.com

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