The Vertical MRO Podcast

• Vertical MRO Tech Talk by Bell – Episode 5: Customer Service Lessons & Supply Chain Strategy

  Welcome to another episode of Vertical MRO Tech Talk presented by Bell.In this episode, host Jon Gray sits down with Mike Loeffler and Kurt Nielsen of Bell to explore the intersection of customer satisfaction, leadership, and the ongoing challenges in aerospace supply chains. Together, they unpack how Bell’s customer-first culture has helped the company navigate a rapidly evolving global landscape shaped by geopolitical shifts and economic uncertainty.The conversation delves into the personal paths that brought each guest into aviation, offering a behind-the-scenes look at how career diversity and a passion for service strengthen leadership in this complex industry. From fostering innovation in supply chain management to empowering the next generation of aviation professionals, this episode is packed with insights on building resilient operations and putting customers at the center of every decision.Whether you're on the hangar floor or in the boardroom, this conversation offers valuable lessons for navigating change, embracing technology, and driving career growth across aviation.We want to hear from you! – [email protected] help with your Bell helicopter? – [email protected]

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• Episode 49: Maintaining the mission - Faith Ortega and Valor Flight Crew - Part II

  Welcome to the Vertical MRO Podcast, brought to you by Vertical HeliCASTS and in partnership with Vertical Magazine.In part two of this special collaborative episode of the Vertical MRO Podcast, we continue our conversation with the Valor Flight Crew Podcast team to bring you a unique perspective from the front lines of helicopter air ambulance operations.This episode features Vertical MRO co-host and experienced maintainer Faith Ortega, who shares her journey working in general aviation and now supporting critical EMS missions. Interviewed by Valor Flight Crew hosts Mike Fadale and Blake Shrider, Faith offers a candid, technical, and insightful look into what it takes to keep aircraft safe, reliable, and ready—especially in high-pressure, life-saving environments where time is critical.The conversation explores everything from preventative maintenance and emergency repairs to the vital communication flow between mechanics, pilots, and medical crews. Faith also discusses her work mentoring the next generation of maintainers—particularly those transitioning from military to civilian roles—and reflects on how evolving technology is shaping the future of aviation maintenance.Whether you're turning wrenches or turning rotors, this episode bridges the worlds of flight operations and aircraft support, and is a must-listen for anyone passionate about safety, teamwork, and mission readiness in the helicopter industry.Special thanks to our sponsors, Rotorcraft Support Inc and Airbus.

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• Episode 48: Maintaining the mission - Faith Ortega and Valor Flight Crew - Part I

  Welcome to the Vertical MRO Podcast, brought to you by Vertical HeliCASTS and in partnership with Vertical Magazine.In this special collaborative episode of the Vertical MRO Podcast, we team up with our colleagues at the Valor Flight Crew Podcast to bring you a unique perspective from the front lines of helicopter air ambulance operations.This episode features Vertical MRO co-host and experienced maintainer Faith Ortega, who shares her journey working in general aviation and now supporting critical EMS missions. Interviewed by Valor Flight Crew hosts Mike Fadale and Blake Shrider, Faith offers a candid, technical, and insightful look into what it takes to keep aircraft safe, reliable, and ready—especially in high-pressure, life-saving environments where time is critical.The conversation explores everything from preventative maintenance and emergency repairs to the vital communication flow between mechanics, pilots, and medical crews. Faith also discusses her work mentoring the next generation of maintainers—particularly those transitioning from military to civilian roles—and reflects on how evolving technology is shaping the future of aviation maintenance.Whether you're turning wrenches or turning rotors, this episode bridges the worlds of flight operations and aircraft support, and is a must-listen for anyone passionate about safety, teamwork, and mission readiness in the helicopter industry.Special thanks to our sponsors, Precision Aviation Group, Rotorcraft Repair & Manufacturing and Robinson.

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• Episode 47: Vertical MRO Conference: Influential Voices on Industry Impact

  Welcome to the Vertical MRO Podcast, brought to you by Vertical HeliCASTS and in partnership with Vertical Magazine.In this episode of the Vertical MRO podcast, host Jon Gray discusses the significance of the upcoming Vertical MRO conferences. Joined by industry leaders and supporters of the Vertical MRO Conference, the conversation covers the importance of networking, education, leadership, and the challenges of recruitment and retention in the aviation sector.The panelists share their insights on how the Vertical MRO Conference aims to foster collaboration, share best practices, and encourage participation from all facets of the MRO community.Exciting news! Registration is now open for the Vertical MRO Conference, which will take place from October 7-9 at the KF Centre for Excellence in Kelowna, British Columbia, and again from November 10-12 at the Irving Convention Center in Irving, Texas.For more information about the Vertical MRO Conference, including registration details and the agenda, visit our website at verticalmro.com. Don’t miss this opportunity to connect, learn, and grow within the MRO community!Thank you to our panelists:Ketan Desai - PAG, Chief Sales & Marketing Officer Jeff Denomme - Alpine Aerotech, PresidentMichael Bucari - Leonardo, Head of Marketing Americas

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• Vertical MRO Alerts: By Bell - Episode 4: Bell 407 Tailboom Hardware & Fittings – Inspection of

  Welcome to Vertical MRO Alerts, presented by Bell!407-24-134 Tailboom Attachment Hardware and Fittings, Inspection OfIn this episode, hosts Marc Dubé and Gilbert Gaudreault, technical experts on the Bell Product Support Engineering (PSE) Team, share insights into recently released Alert Service Bulletin (ASB) regarding the inspection of the attachment hardware and fittings for the tailboom junction which impacts the Bell 407 model.We want to hear from you! - [email protected] help with your Bell helicopter? - [email protected]

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