Power Time

In this engaging episode of the Power Time podcast, hosts Scott and Matt explore the dynamic world of tech leadership, artificial intelligence, and low-code solutions. Joining them is Ryan Cunningham, Vice President of Intelligent Applications at Microsoft, who shares his expertise on the transformative potential of AI-driven applications. The discussion delves into the evolution of low-code platforms, highlighting the impressive growth and adoption of Microsoft's Power Platform. Ryan sheds light on the role of generative AI in revolutionizing software development and how intelligent applications are shaping the future of business processes. With real-world examples and insights, the episode offers a glimpse into how technology continues to redefine industries. This episode is perfect for anyone interested in the latest tech innovations, AI trends, and the future of application development. Tune in and discover how the synergy between AI and low-code is paving the way for a new era of digital transformation.

Welcome to Power Time! In this episode, hosts Scott and Matt dive into the revolutionary transformation of contact centers with the help of AI, featuring insights from Jennifer Lowry, a leader at Microsoft's contact center. With a staggering 45,000 agents across 92 centers in 120 countries, Microsoft's contact center is at the forefront of technological innovation. Jennifer shares her journey into the world of technology and support, emphasizing the importance of leveraging AI to enhance both customer and agent experiences. The discussion highlights key metrics of success, including significant improvements in digital deflection, first call resolution, and customer satisfaction. The episode explores the challenges and opportunities presented by AI in knowledge management, the reduction of agent toil, and the creation of a seamless customer journey. Jennifer also discusses the potential for AI to transform traditional contact center roles, enabling agents to focus on more meaningful interactions. Tune in to discover how Microsoft is leading the way in integrating AI into contact centers, the lessons learned, and what the future holds for this evolving landscape. Don't miss this insightful conversation on the Power Time podcast!

In this engaging episode of Power Time, hosts Scott and Matt dive into the rapidly evolving world of AI and technology. Starting with an unexpected cameo on TV, Matt shares a thrilling story that leads into a discussion on the future of AI. The hosts explore how voice technology, like Microsoft's new Copilot solutions, is transforming the way we interact with PCs, making them more intuitive and voice-responsive. The conversation takes a deeper turn into the world of AI-driven contact centers and the anticipated release of GPT-5.0, hinting at a future where AI plays a crucial role in customer service. Scott and Matt also reflect on their experiences at the PowerPack Conference in Vegas, highlighting new launches like PowerUps Planner and the potential of CoPilot agents as game-changers in the tech industry. Special guest Greg Nash, a data expert, joins the podcast to discuss the critical role of data in leveraging AI effectively. The episode wraps up with a look into Project Sophia, a cutting-edge initiative aiming to revolutionize data visualization through language models. Tune in to discover insights into the intersection of AI, data, and voice technology, and how these advancements are shaping the future of work and technology.

Welcome to another exciting episode of the Power Time Show with Matt and Scott! Today, we dive deep into the world of leadership and innovation with our special guest, Justin Graham, a respected leader in the Microsoft space. In this episode, Justin shares his journey through the tech industry, from his early days working in startups to leading groundbreaking projects at Microsoft. He reveals the secrets to motivating technical teams, the importance of democratizing access to technology, and his vision for the future of AI and business processes. We also explore the critical role of security in today's tech landscape and discuss some of the latest trends in AI that are set to revolutionize the industry. Plus, Justin gives us a glimpse into some exciting upcoming features in PowerPages and reflects on his proudest career moments. Don't miss this inspiring and insightful conversation that promises to leave you motivated and informed about the future of technology and leadership. Tune in now!