Design Better

• Cassie McDaniel: How Medium eliminated its PM function and started moving faster

  This is a preview of a premium episode. Visit our Substack to get access to the full episode: https://designbetterpodcast.com/p/cassie-mcdaniel Cassie McDaniel, Medium’s head of design, is someone with a clear vision for how a design team should work. She believes team members should have a breadth of skills, craft should be the foundation of product design, and experimentation is important in both work and workflow. To that end, Cassie and the leadership team at Medium recently made what some might see as a controversial decision: They eliminated product management. The result? They are moving faster than ever. We chat with Cassie about what led to this decision—and why it might not work for all teams, how she thinks about balancing Medium’s legacy of thoughtful design while moving the product forward, and how writing can help you advance your design career. Bio Cassie McDaniel brings nearly 20 years of design leadership across agencies, her own studio, nonprofits, and high-growth startups. Currently the Head of Design at Medium, in her previous role as Product Design Director at Lattice, she led Insights & Analytics and Engagement, partnering with cross-functional teams to deliver humane, impactful digital experiences that drive business results. Cassie excels at building and mentoring teams, championing customer-centric culture, and solving complex problems at scale. She combines curiosity, empathy, and kindness with a relentless focus on execution—especially on mission-driven initiatives in creativity, environmental advocacy, and ethical product design. *** This is a premium episode on Design Better. We release two premium episodes per month, along with two free episodes for everyone. Premium subscribers also get access to the documentary Design Disruptors and our growing library of books, as well as our monthly AMAs with former guests, ad-free episodes, discounts and early access to workshops, and our monthly newsletter The Brief that compiles salient insights, quotes, readings, and creative processes uncovered in the show. Upgrade to paid *** Visiting the links below is one of the best ways to support our show: Masterclass: MasterClass is the only streaming platform where you can learn and grow with over 200+ of the world's best. People like Steph Curry, Paul Krugman, Malcolm Gladwell, Dianne Von Furstenberg, Margaret Atwood, Lavar Burton and so many more inspiring thinkers share their wisdom in a format that is easy to follow and can be streamed anywhere on a smartphone, computer, smart TV, or even in audio mode. MasterClass always has great offers during the holidays, sometimes up to as much as 50% off. Head over to http://masterclass.com/designbetter for the current offer. Aquatru: We’d like to think our tap water is clean and healthy, but for so many there are impurities and chemicals that can be detrimental to our health. We’re big fans of AquaTru, makers of reverse osmosis filtration systems for your countertop or under sink. Get 20% OFF any AquaTru purifier at AquaTru.com with discount code DESIGNBETTER. If you're interested in sponsoring the show, please contact us at: [email protected] If you'd like to submit a guest idea, please contact us at: [email protected] BioPremium Episodes on Design Better

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• The Roundup: AI creative workflow, vibe coding, ethics, agents, and more

  Find bonus content and more on our Substack: https://designbetterpodcast.com/p/the-roundup-ai-creative-workflow Rarely do we get the chance to pause and reflect on the conversations we’ve been having—and to spot the red threads that run through them. But that’s exactly what we’re doing today. We’re trying out a new format—we’re calling it The Roundup. Think of it as a prototype. We’d love your feedback. In this episode, we’re revisiting past conversations through the lens of AI. It’s a fun new way to explore themes that have come up across episodes, highlight insights from our guests, and help you synthesize ideas you can apply in your own work. *** This ad-supported episode is available to everyone. If you’d like to hear it ad-free, upgrade to our premium subscription, where you’ll get an additional 2 ad-free episodes per month (4 total). Premium subscribers also get access to the documentary Design Disruptors and our growing library of books, as well as our monthly AMAs with former guests, ad-free episodes, discounts and early access to workshops, and our monthly newsletter The Brief that compiles salient insights, quotes, readings, and creative processes uncovered in the show. Upgrade to paid *** What you'll learn in this episode: Changing Roles & Workflows Scott Belsky (Adobe’ Chief Strategy Officer) discusses "boundaryless workflows" where AI collapses the steps between ideation and execution The concept of "collapsed talent stacks" where individuals can now perform multiple functions that previously required separate specialists Evolution of Design Jobs Jenny Blackburn (design team lead for Google Gemini) shares how her team is "inventing the next version of UX jobs" as boundaries blur between roles New UX jobs are emerging around defining great AI responses from a user perspective AI as Creative Partner Marcus Bell (music producer for artists like Snoop Dogg) explains how AI has transformed music production, enabling him to do what once required five people Bell predicts AI will enable "hyper-personalization" of music based on individual needs and preferences ...and more!

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• Bonus Episode: Amy Lokey, Chief Experience Officer at ServiceNow, live in SF for UserTesting's THiS Connect Tour

  This interview was recorded live on May 1st for UserTesting’s ThiS Connect City Tour. Interested in joining us for our next live show? We’re joining an incredible lineup at #THiSConnect in NYC (including former Design Better guest Seth Godin), where we’ll talk about customer experience, innovation, and the real impact of AI. 📍 Catch us in New York on May 29th. Let’s connect, share ideas, and shape what’s next! *** Amy Lokey has led design and product teams at LinkedIn, Google, and ServiceNow, where she is currently the Chief Experience Officer. At ServiceNow, Amy’s team is helping shape how AI transforms our work—creating smart systems that can predict what we need, adapt on the fly, and make it easier to work with complex systems and connect with colleagues. We’re excited to talk with her about how her team approaches designing for enterprise-level AI applications, including specific applications for agents—and how they can help you in your day-to-day work. Amy joins us today for a special live episode recorded on stage in San Francisco, California, at the UserTesting THiS Connect City Tour. Learn more about UserTesting Bio Amy Lokey leads Product and Customer Experience at ServiceNow, overseeing design, research, content, and more across the platform and products, with a mission to create experiences people love. She’s focused on shaping intelligent, AI-driven interfaces that adapt to how people want to work. Previously, she led UX for G Suite at Google and for LinkedIn’s consumer and enterprise products. With a background in large-scale digital design, her strengths lie in user-centered strategy and organizational leadership.

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• Video Rewind: John Cleese: A cheerful guide to creativity

  Hi everyone! We recently surveyed our audience and learned that many of you would like to see more video. So, we’re kicking off a new run of video episodes, beginning with our interview featuring John Cleese—actor, writer, comedian, and author of Creativity: A Short and Cheerful Guide. You can watch the interview on our Substack, or on Youtube. Enjoy! Original intro The Ministry of Silly Walks. The Cheese Shop. French Taunting. If you haven’t seen any of these Monty Python sketches before, do us a favor and go watch one or two of them. You’ll discover—or re-discover—why our guest for this episode is a creative comic legend.  John Cleese starred in and co-wrote the award-winning series Fawlty Towers, was nominated for an Academy Award for the screenplay of A Fish Called Wanda, and even has a species of lemur named after him (Cleese’s wooly lemur, Avahi cleesei). He’s also an expert on the creative process, and so if you’re looking for a new framework to level-up your own workflow, his book Creativity: A Short and Cheerful Guide is a great resource. We talk with John about his new book, and also about creative collaboration in the midst of friction, how to be comfortable with ambiguity, and creating boundaries of space and time to get in a creative mode. We also get to ask him a question that’s been bugging us ever since we first watched Monty Python and The Holy Grail. These days, we can all use a little more laughter in our lives. We hope our interview with John sparks some joy, and leaves you with some new creative tools. Thanks for listening. Bio John Cleese is an English actor, comedian, writer, and film producer. He achieved success at the Edinburgh Festival Fringe and as a scriptwriter and performer on The Frost Report. In the late 1960s, he co-founded Monty Python, the comedy troupe responsible for the sketch show Monty Python's Flying Circus and the four Monty Python films, And Now for Something Completely Different, Monty Python and the Holy Grail, Life of Brian, and The Meaning of Life. In the mid-1970s, Cleese and his first wife, Connie Booth, co-wrote and starred in the British sitcom Fawlty Towers. Later, he co-starred with Kevin Kline, Jamie Lee Curtis, and former Python colleague Michael Palin in A Fish Called Wanda and Fierce Creatures. He also starred in Clockwise, and has appeared in many other films, including two James Bond films, two Harry Potter films, and the last three Shrek films. He is also the author of Creativity: A Short and Cheerful Guide. *** This ad-supported episode is available to everyone. If you’d like to hear it ad-free, upgrade to our premium subscription, where you’ll get an additional 2 ad-free episodes per month (4 total). Premium subscribers also get access to the documentary Design Disruptors and our growing library of books, as well as our monthly AMAs with former guests, ad-free episodes, discounts and early access to workshops, and our monthly newsletter The Brief that compiles salient insights, quotes, readings, and creative processes uncovered in the show. Upgrade to paid

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• Marco Suarez: From designer to coffee entrepreneur ☕

  A special sponsored episode of the Design Better Podcast It’s a tough job market out there right now for designers and other creative technologists. Many of us are wondering if there are other ways we might be able to use our skills, and some of us are considering an entrepreneurial path. Our guest today has done just that. Marco Suarez has had an impressive career in design, but took an interesting turn into entrepreneurship. Marco started his career as a graphic designer, became an art director at Mailchimp (where I had the pleasure of working with him), was product designer at Etsy, and the design systems lead at InVision, where we both worked with him. But in addition to design, Marco had another passion: coffee. In 2015 he started Methodical Coffee, in Greenville South Carolina. In 2019 Marco left his full time role in tech to focus on the business, and now Methodical has 3 cafes in Greenville, and ships coffee across the United States. We also partner with Methodical on our own Design Better Coffee (and as you’ll learn in this episode, we have a brand-new Design Better Tea). We speak with Marco about the story of his transition from design to coffee entrepreneurship, how it felt to leave the world of tech, and how he applied his design skills to starting a business. Marco Suarez is the co-founder and CEO of Methodical Coffee, a specialty coffee company based in Greenville, South Carolina. With a background in digital product design, Marco transitioned from a successful career in tech to building something tangible—spaces where people could gather and connect over great coffee. What began as a shared vision among friends evolved into a thriving business, with three cafes, a roasting operation, and a new headquarters dedicated to innovation and community. Over the past decade, Marco has navigated the complex challenges of scaling a capital- and labor-intensive business, from hiring and HR hurdles to financial strategy. Drawing from 20 years of experience as a designer, he brings a rare blend of creative vision and business acumen to the role of founder. Passionate about creating exceptional customer experiences and sustainable business models, Marco continues to advocate for the powerful intersection of design and entrepreneurship. Learn more about Methodical Coffee

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