Tech Talks Daily

• 3498: How Trintech Is Redefining the Financial Close with AI

  What happens when a seasoned finance leader steps into the world of enterprise software and decides to rebuild the financial close with AI at its core? In my conversation with Darren Heffernan, CEO of Trintech, we look at the shifts taking place inside the office of the CFO and how automation is reshaping a discipline that has relied on spreadsheets and manual routines for generations. Darren's story spans public practice, GE Capital, and twenty years inside Trintech, which gives him a rare view of both the pressure inside finance teams and the opportunities created when workflow, data, and intelligence finally come together. Across our discussion, Darren explains how Trintech has spent decades refining the financial close by embedding intelligence directly inside the workflow rather than bolting it on. He talks through real examples of AI identifying exceptions, writing rules, scanning volumes of transactions, and reaching back to a human for review so the outcome remains transparent and traceable. His point is that trust and clarity matter as much as speed, especially in a profession where regulators, auditors, and boards expect every action to be explainable. It is a reality check for anyone comparing providers claiming to deliver AI without the decades of grounding needed to understand how finance actually works. We also talk about the human side of transformation. Darren believes the people who learn to work with AI will thrive, and he pushes back against the idea that automation threatens finance roles. Instead, he sees a future where agents and humans collaborate while accountants focus on judgment, interpretation, and value. His reflections on leadership, mentorship, humility, and the maturity that comes from doing almost every role inside a company add a personal texture to the story. It is clear that his philosophy of making time count is not a slogan, it is a way of working that shapes how Trintech designs its products and how teams support customers. As we look toward 2026, Darren shares his view on the next frontier in finance. He describes a future where AI powered workflows not only detect issues but take action, improve continuously, and still respect the need for control. His message is simple. Finance runs on trust, and AI must strengthen that trust, never weaken it. So how should leaders approach this moment, and what might the financial close look like once AI becomes a reliable partner rather than a confusing buzzword? I would love to hear what you think.

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• 3497: How Phil Gilbert Turned Culture Into IBM's Most Powerful Asset

  What happens when a leader realises that the success of every major initiative, from AI projects to return to office plans, rests on something far deeper than strategy or tools? In my conversation with Phil Gilbert of Irresistible Change, we look at why culture is the deciding factor behind whether transformation takes root or quietly falls apart. Phil has spent a career inside some of the most complex organisations on the planet, and his work at IBM showed that change only becomes real when people want it, when they feel part of it, and when they see its value in their daily work. Across our conversation, Phil explains how he approached transformation inside a company with nearly four hundred thousand employees without forcing anyone into compliance. Instead of relying on memos or mandates, he treated change like a young startup that needed to earn believers. He focused on proof rather than persuasion, clarity rather than slogans, and an understanding that people respond to meaning, autonomy, and trust. It is a refreshing contrast to the typical corporate playbook that often leans on pressure rather than participation. We talk through the mindset shifts that helped him rebuild a culture at scale, including treating change like a product with a clear value proposition. Phil shares stories from inside IBM and reflects on why the same lessons now apply across industries. Today's workforce is more informed, more selective, and less willing to accept top down directives that lack substance. His view is that leaders who miss this reality are the ones left wondering why their carefully crafted strategies never quite land the way they expected. Phil's new book, Irresistible Change, digs into these ideas in detail. Our conversation gives a taste of that thinking and offers practical insight for anyone wrestling with transformation in their own organisation. Culture shapes the outcome of every big shift, whether leaders acknowledge it or not. So how can organisations build change that people choose to be part of, and what might be possible if more leaders approached transformation this way? I would love to hear your thoughts.

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• 3496: Why the LoopUp Startup Story Is a Masterclass in Leading Through Uncertainty

  What happens when your entire market disappears overnight? That was the reality facing LoopUp when the pandemic transformed the way the world communicates. In this episode of Tech Talks Daily, I sit down with Steve Flavell, co-CEO of LoopUp, to talk about how his company turned disruption into a defining moment of reinvention. LoopUp began in 2003 with a mission to make conference calls less painful. For over a decade, the company grew steadily, even going public on the London Stock Exchange in 2016. But when Teams and Zoom became household names during the pandemic, LoopUp's core business all but vanished. Faced with that challenge, Steve and his team made a bold pivot, moving into global cloud telephony for Microsoft Teams. That shift didn't just save the company, it transformed it into what Steve now calls the world's most multinational telco, providing enterprise voice services in 136 countries. Steve shares what it took to steer through that transformation, from managing fivefold surges in traffic to building a scalable global service model. He also reflects on the leadership lessons learned along the way, including the power of persistence, transparent communication, and the strength of his 22-year co-founder partnership with Michael Hughes. This is a story of resilience, clarity, and strategic courage. For any founder or business leader who's ever faced a market shock or wondered how to evolve when everything changes, Steve's journey offers an honest and inspiring roadmap for rebuilding stronger than before.

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• 3495: How Adebimpe Ibosiola is Bringing Clarity to Digital Transformation in Regulated Industries

  What happens inside a transformation program when every decision must withstand scrutiny, every dependency carries weight, and every undocumented rule inside a legacy system can change the outcome of an entire initiative? That was the starting point for my conversation with Adebimpe Ibosiola, a specialist who has spent her career working in regulated industries where nothing is ever as simple as it looks on paper. In a space where leaders often feel pressure to modernize at speed, she argues that the real progress comes from slowing down long enough to understand the truth of the systems, people, and cultures already in place. During the discussion, Adebimpe shared how many organisations walk straight into failure because they begin with visions instead of diagnosis. She explained how hidden logic in old systems, variations in compliance interpretation, and the invisible labour teams carry out daily can derail the best-intentioned roadmap.  Her view is that transformation only becomes possible when leaders commit to technical truth-finding and accept that legacy platforms often contain valuable intelligence worth translating rather than discarding. It was eye-opening to hear how she decodes behavioural quirks in systems, aligns teams around shared language, and builds processes where correct behaviour becomes the easiest path. We also spoke about the human journey that accompanies digital change. Adebimpe sees emotional resilience, micro wins, and psychological safety as core components of sustainable progress in any regulated environment. Her approach blends structure with empathy, especially when teams feel pressure from audit requirements or fear of missteps. She also offered powerful reflections on why collaboration is the real competitive advantage for future professionals and how diversity strengthens decision-making in high-stakes environments. This conversation stays with you because it reframes transformation through honesty, clarity, and human understanding rather than slogans or promises of fast fixes. It also highlights an emerging truth. Regulated industries are moving toward a future shaped by people who can translate across technology, regulation, and culture rather than those who see transformation as a tooling exercise. What stood out to you in Adebimpe's perspective? And where do you think regulated organisations should begin if they hope to create change that actually lasts? I would love to hear your thoughts. Connect with Adebimpe Ibosiola on LinkedIn  Tech Talks Daily is Sponsored by NordLayer: Get the exclusive Black Friday offer: 28% off NordLayer yearly plans with the coupon code: techdaily-28. Valid until December 10th, 2025. Try it risk-free with a 14-day money-back guarantee.

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• 3494: The Fastest Way to Recover Endpoint Devices During an IT Outage

  Why do entire organisations invest millions building resilient data centres yet leave their endpoints exposed to outages that can last days? That question kept coming back to me during my conversation with James Millington of IGEL at the Now and Next event, because it highlights a gap that most IT leaders still underestimate. James walked me through the reality he sees every day. Companies have high availability strategies for their servers, cloud platforms, and networks, yet the devices workers rely on remain the weakest point. When ransomware or system failure hits, the response often involves scrambling for spare laptops, calling suppliers, and hoping inventory exists. As James pointed out in our chat, many firms quietly rely on a handful of unused machines sitting in a cupboard. That approach might have worked a decade ago, but today's threat landscape exposes every delay. Our discussion centred on IGEL's dual boot approach, a fresh way to recover access within minutes by placing IGEL OS alongside Windows on the same device. Instead of waiting hours or even weeks to rebuild machines, organisations can simply switch to a secure environment that restores access to cloud apps, collaboration tools, and virtual desktops. James shared stories of analysts admitting no comparable solution exists, and of customers having light bulb moments as they calculated the true cost of endpoint recovery. The theme running underneath it all was simple. You cannot coordinate your crisis response unless your people have a working device in their hands. Everything else depends on that. This episode also reflects a wider shift in how organisations think about resilience. Leaders are beginning to question old assumptions about failover, preparation, and what it takes to keep people productive when attacks or outages strike. The conversations I heard throughout Now and Next showed that businesses are realising the endpoint is no longer a peripheral concern. It is the gateway to every service that keeps a company running. When that gateway fails, everything slows. James also shared lighter moments from his journey. His career began as a DJ, something he has circled back to at IGEL events, and it was fascinating hearing how skills from that era still show up in his approach to communication and timing. It reminded me how varied experiences shape the leaders driving today's conversations around security, SaaS evolution, Zero Trust, and the growing overlap between IT and operational technology. So here is my question for you. As cyber risks rise and downtime becomes harder to tolerate, how ready do you feel for the disruption that begins at the endpoint? I would love to hear your thoughts. Tech Talks Daily is Sponsored by NordLayer: Get the exclusive Black Friday offer: 28% off NordLayer yearly plans with the coupon code: techdaily-28. Valid until December 10th, 2025. Try it risk-free with a 14-day money-back guarantee.

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