The Business of Fashion Podcast

• Would You Let AI Shop for You?

  A new wave of AI shopping agents has emerged as Big Tech and start-ups alike vie for dominance of this new market. OpenAI, Google and Perplexity are experimenting with search-to-checkout, while fashion-specific entrants like Vêtir, Phia and Gensmo are learning users' tastes before recommending and purchasing across retailers. But before they get off the ground, trust, accuracy, privacy and simple usefulness remain open questions.Senior correspondent Sheena Butler-Young and executive editor Brian Baskin are joined by BoF reporter Malique Morris to map the agentic ecommerce landscape. Key Insights: AI shopping agents aim to move beyond static recommendations to truly act on a shopper’s behalf. As Morris explains, “traditional e-commerce has algorithms that recommend items based on what you’ve already browsed or purchased,” whereas “an AI shopping agent is supposed to learn the shopper and can act on their behalf,” handle “very specific prompts” and, ultimately, complete the transaction.Agents are trying to replicate the best in-store experience for the ecommerce space. “They’re supposed to be about replicating the in-store salesperson, surfacing the right piece based on the conversation that you might have,” says Morris. As a result, “it’s not calling for brands to rethink how they’re designing their goods,” but more about tools that “help them sell them better and help them get into the hands of the people who are actually really going to want them.”Early users are avid shoppers who love new technology. Morris doesn’t expect a sudden tipping point, but rather gradual mass adoption. “Agentic commerce is [already] here because the tools are being built and experimentation is happening,” he says. “People are going to be conditioned the same way that they were conditioned when Netflix rolled out their algorithms, the same way TikTok and Instagram have with ‘for you’ pages. It’s here, it’s happening and it’s only going to get more efficient.”While the consumer should benefit from this new suite of AI shopping agents, Morris is blunt about power dynamics: “Outside of ‘the consumer is going to win,’ I think it’s going to be who has the resources to perfect this.” Consolidation is to be expected as many smaller platforms are “probably going to get consumed into an OpenAI or a Google or an Amazon. Those already huge [players] are probably going to be the ultimate winners.”Additional Resources:What It Will Take for Consumers to Let AI Shop For Them | BoF Hosted on Acast. See acast.com/privacy for more information.

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• Sinéad O’Dwyer: ‘The Glorification of Vulnerability in Fashion Is Really Bizarre’

  Irish designer Sinéad O’Dwyer grew up in a household of creative entrepreneurs. Her father was a silversmith and a sculptor, her mother was a music educator and her grandmother knit and sewed uniforms. Until the age of fourteen, there were no screens in her home, not even a TV. Instead, she was encouraged to read, craft and spend time outdoors. After studying in the Netherlands and a formative stint in the fashion industry, she developed a critical stance on the industry’s narrow body ideals. “I saw quite a lot of models who were visibly ill. This glorification of vulnerability was really bizarre. It felt really insane to me that on the runway they look so pulled together, but then actually behind the scenes, there are so many emotional struggles happening,” she recalls. “When you are wearing a garment, you are actually wearing an imprint of another person's body. ... I don't think people really understand that the fit model for a brand is so important.”This week on The BoF Podcast, Imran Amed sat down with Sinead to discuss her practice which centres on diverse bodies and finding practical, sustainable routes to market through direct to consumer, bespoke clients, and carefully chosen retail partners.Key Insights: As a trainee, O’Dwyer saw the jarring gap between runway images and backstage reality: “I saw quite a lot of models who were visibly ill … this glorification of vulnerability was really bizarre,” she recalls. “It felt really insane to me that on the runway they look so pulled together … but then actually behind the scenes, there are so many emotional struggles happening.” At the RCA, with Zoë Broach’s ethos of fashion as critical practice, she reframed her work toward contribution and change, interrogating fashion’s harmful beauty ideals. O’Dwyer’s MA research used live silicone casts of friends and family to visualise that “when you are wearing a garment, you are actually wearing an imprint of another person’s body.” She critiques reliance on a single fit model and historic blocks, instead creating new blocks “through my own gaze as a woman,” choosing what she finds beautiful and then cutting for that, before generalising across a collection.According to O’Dwyer, luxury brands tend to produce many styles in smaller quantities with fewer sizes. O’Dwyer’s answer to this problem is a mixed‑model delivery: keep wholesale tight, invest margin in made‑to‑order “at the same price as the ready‑to‑wear,” and prioritise pop‑ups and try‑on moments. The aim is fewer but better retail partners and closer relationships. Crucially, the industry-wise fix requires intent: “People have to care. There has to be an investment in the whole industry. Initially you will lose a bit of money because you have to invest in that customer and say, ‘we actually want to cater for you, we respect you’.”Additional Resources:The Emerging Designers Pushing Fashion Forward | BoF The Great Fashion Reset | Is Fashion Failing Emerging Designers? | BoFSinéad O’Dwyer | BoF 500 | The People Shaping the Global Fashion Industry Hosted on Acast. See acast.com/privacy for more information.

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• Does Fashion Still Know What Women Want?

  This fashion month, models walked the tightrope between fantasy and function. On the runway, spectacle was dialled up to 100: Alaïa’s armless “straitjacket” dress, Margiela’s metal mouthpieces, and Jean Paul Gaultier’s naked male body prints were among the pieces to spark a wider debate. Some critics have asked what feels like an obvious question: do designers actually understand — or even care — how women dress in their real lives?BoF’s Diana Pearl and Cat Chen join senior editor Sheena Butler-Young to examine why criticism is intensifying now, the role of authorship and how brands can balance showmanship with wearability.Key Insights: Designers face backlash when spectacle eclipses women’s realities. As Pearl observes, “designers weren’t really designing for actual women — or at worst, designing clothes that felt almost disrespectful.” To Pearl, many runway moments “felt either like it was erasing the woman or immobilising them… like fashion is a form of torture.” Even if looks are “dramatized for the runway,” she says, “there’s still a message being sent” that can be interpreted as designers not respecting women. Chen doesn’t see this season as uniquely outrageous in a vacuum, but says context matters. She adds that criticism hits harder now amid other external circumstances, one of which is that many brands are struggling financially. “The fact that these designers had a commercial incentive to be more resonant with consumers and then created these collections that didn't hit at that level, I think that made these collections so much more perceptible to be criticised in this way,” says Chen. Body diversity is the more urgent gap to fix. Pearl says the ultra-thin casting “adds insult to injury… a parade of models that are all extremely thin and… unattainable,” compounding the sense that runways aren’t made with real women in mind. Chen goes further: “the lack of body diversity on the runway is a huge problem,” noting data that shows representation “falling straight down from 2023 to 2025.”Pearl notes perception shifts with who’s in charge: “Women aren’t represented at the top, so it makes us more primed to look at a mouthpiece and feel it’s sexist because it’s coming from a male designer.” Still, she points to shows that balance both: Chanel’s debut “felt very wearable” while staging delivered “otherworldly” theatre, and Khaite’s runways pair mood with pieces that, also, “feel very wearable.” Chen adds that smaller, women-led brands win by staying close to their customer: “It’s really not about spectacle, it’s about being in the same room as their customers.”Additional Resources:Does Fashion Know What Women Want? | BoF Fashion’s Musical Chairs Ends — With Men in Almost Every Seat. | BoF The Emerging Designers Pushing Fashion Forward | BoF Hosted on Acast. See acast.com/privacy for more information.

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• Kenya’s Katungulu Mwendwa on Building a Made-in-Africa Brand

  Born and raised in Nairobi, Katungulu Mwendwa grew up cradled in the warmth and unpredictability of the bustling Kenyan capital and the hands-on craft traditions learned from her family — basketry, pottery, leather and beadwork. A childhood fascination with cherished garments led her to pursue fashion studies in the UK, giving her both a technical grounding and a view of the global system.Back home, she gave herself a double challenge: build a contemporary brand with deep cultural roots and make as much as possible on the African continent, working with local artisans and resource“The global fashion world doesn't operate in isolation. You have Paris Fashion Week, you have New York — why can't Nairobi be one of those places?” asks Mwendwa. “I'm not trying to run for president, but I'm now a fashion designer. So how can I have an impact on my environment? How can I be the change I want to see?” This week on the BoF Podcast, Imran Amed sits down with new BoF 500 member Katungulu Mwendwa to understand why making locally matters, how to design “everyday armour” people will keep for years, and what global buyers must change to unlock the potential of African fashion.Key Insights: For Mwendwa, producing locally isn’t a marketing line, it’s the whole point: to grow skills and value chains at home. That means insisting on using local resources, bringing artisans into contemporary products and accepting the grind of building capacity. “It was the most important thing … How can I be the change I want to see? I’m so adamant about working with local resources, because if we don’t, why would anything change?” she says. The answer is to work with local resources and revive knowledge that’s slipping from view: “A lot of our history is not easy to access … Some practices are forgotten or not celebrated as much, and I use my work to reimagine or re-establish those traditional practices.”Mwendwa designs garments meant to outlast trends. “I want to meet people [who] five years later, even ten years later, and hear they still have it in their closet and they’re hoping to pass it on because it’s so valuable, it’s well looked after,” she says. The goal is emotional durability: “This is a piece I’m going to treasure … I’ll wear [it] for special occasions, or because I just feel special today.” Building a fashion brand from Nairobi and starting in an ecosystem with little ready-made support means learning by doing. “You literally do everything — I was the tailor, pattern cutter, sales and comms,” Mwendwa explains. She also tapped into incubators and grants, selling through Nairobi retailers, lodges and select international stockists, but her message to global buyers is pragmatic and pointed: “Change the way you work … There’s a consumer who wants what’s on the continent — they just don’t know it yet. We’re not talking big batches — stop with, ‘We need 250 pieces.’ Offer a unique capsule batch for a period of time and see what that does.” Additional Resources: Katungulu Mwendwa | BoF 500 | The People Shaping the Global Fashion Industry The Emerging Designers Pushing Fashion Forward | BoF Hosted on Acast. See acast.com/privacy for more information.

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• Can a Shop Truly Be a “Third Place”?

  Retailers are racing to repackage shops as “third places” — low-pressure spaces to linger between home and work — as post-pandemic footfall softens and social isolation rises. Sociologist Ray Oldenburg’s original idea centres on civic, low-barrier hubs like cafés and libraries rather than commercial destinations, yet brands are now adding seating, listening bars and in-store cafés to nudge dwell time, loyalty and favourable word of mouth. The best versions use subtle amenities that keep people comfortably in the space, but the sales impact is yet to be proven.In this episode, BoF retail editor Cat Chen joins The Debrief to unpack why scale matters, how to measure success beyond sales, and where third-place experiments risk sliding from community into pure branding.Key Insights: In their efforts to create third places, retailers are utilising food and beverage as subtle amenities that keep people lingering: it’s ‘not about creating food and beverage as a destination, but about simply getting people to spend more time in the store,’” says Chen. Done well, that “authentically [creates] a community,” and “when you have this really positive experience in their ecosystem, you will feel very positively about the brand.” Still, she cautions: “The idea of a third place as a way to drive sales for retailers is an unproven theory.”“Community building is authentic and not a branding exercise,” Chen says. The worst versions of third places feel “branded to death” and designed for photos more than social connection. “At the end of the day, it's not about the social experience of being there, it's about taking a photo of it and being able to consume this luxury brand. That's akin to the first step of being able to afford their $3,000 handbag.” It all goes back to commerce and “is very much the opposite of what Oldenburg meant.” Practical amenities in stores build goodwill. Western outfitter Tecovas’ “radical hospitality” includes a lounge and a free bar inside its store, Sephora succeeds with a hands-off approach when customers are trying samples, and Apple allows patrons to charge their phone or use the bathroom — a small service that leaves a positive halo. As Chen puts it, food and beverage in a third place should be low commitment, cheap and have a low barrier to entry. “There have been a lot of thinkpieces about private members’ clubs popping up in New York and how this is tied to this desire for third places. Private member clubs are not third places, they are the antithesis of third places." Additional Resources:Can a Store Ever Be a ‘Third Place?’ | BoF How Brands Make Community More Than a Buzzword | BoF Hosted on Acast. See acast.com/privacy for more information.

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