Keys To The Shop : Equipping Coffee Shop Leaders

Do you find yourself saying this? Over the years I have heard this or a version of this on repeat (the irony!) What is going on? Why do your staff ask you the same things over and over again? Well, the answer may not be what you want to hear, but it may help solve the problem. 
Today on Shift Break we will be talking about what the most common reasons are for staff asking and re-asking questions, what it means, and what you can do to solve the real problem or discern whether there is even a problem at all! 
This is one of those episodes where you have to come with a mind to take ownership.
Related episodes: 
 Communicate, Duplicate, Repeat : Key habits that make information stick
541: Repetition, Reminders, and Guidance
490: 7 Vital Things to Include in Daily Shift Work
 
KEYS TO THE SHOP CONSULTING 
Book a free call now: 
https://calendly.com/chrisdeferio/30min 
 
Thank you to out sponsors!
Everything you need for back of the house operations https://rattleware.qualitybystainless.com/
 
The best and most revered espresso machines on the planet: www.lamarzoccousa.com

It is easy to fall into the trap of sitting on helpful information and ideas that can help your business and your people because you feel it needs to be perfect. One more class, one more book, one more podcast and then I will act. Really anything, can and does and it become a tool for avoidance not education.

Today we are going to be talking about why we procrastinate on taking action and also how we can avoid taking action compulsively out of self interest or ego. The issue that stands in the way of applying information well is typically us. Not the information. Let's talk about it and remove yo as the obstacle.


 
Keys to the Shop Consulting:
Consulting to help you and your coffee business thrive
Book a free call now: 
https://calendly.com/chrisdeferio/30min 
 
Related episodes:
587: How To Apply Insights To Your Coffee Bar
SHIFT BREAK: Getting Over the Awkwardness of Leadership
SHIFT BREAK! Taking the First Steps Toward Change in the Cafe
 
SPONSORS!
"Your Brand Cafe" for all your Cups, Sleeves printing and much more! 
 
The worlds best plant based beverages! The Barista Series!

We promise people a lot of things. Whether they are implied by marketing, or stated directly, the biggest differentiator between a cafe that is trusted and one that is not will be whether you have a plan for doing what you say you will do. 

Today on Shift Break we will be talking about why keeping promises is perhaps the most important area for operators to focus on and how to approach the logistics that need to be in place to actually fulfill those promises related employment, leadership, menu, and service. 
Related episodes: 
SHIFT BREAK! What It Means To Have Integrity In Our Work
Coffee, Integrity, and A.I.
Managing Expectations in Systems
330 : Establishing Systems in Your Coffee Shop
KEYS TO THE SHOP CONSULTING Helps You Find Joy
Book a free call now: 
https://calendly.com/chrisdeferio/30min 
 
SPONSORS!
 
Thank you to out sponsors!
Everything you need for back of the house operations https://rattleware.qualitybystainless.com/
 
The best and most revered espresso machines on the planet: www.lamarzoccousa.com

People. This is what owners consistently say is one of the biggest challenges they have in running their shops. Why is this? Well, I was just at Coffee Fest in Dallas/Fort-Worth and heard basically the same thing form many experienced owners.

Today we will be talking about what is behind this issue and what can be done to begin to unravel and fix the way we view and lead people in our cafes.
 
Keys to the Shop Consulting:
Consulting to help you and your coffee business thrive
Book a free call now: 
https://calendly.com/chrisdeferio/30min 
 
Related episodes:
194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017
579: How to Really Care For People in the Cafe
 
SPONSORS!
"Your Brand Cafe" for all your Cups, Sleeves printing and much more! 
 
The worlds best plant based beverages! The Barista Series!

Am I behind? This was a question I was asked by a coaching client recently. They worried that they may be not to where most people "should be" in their coaching. I have talked with thousands of people in my 3 decades of coffee and one thing that persists is the nagging feeling that you are not as good as others and that you need to keep pace with them or some terrible undefined thing will happen. Whether it is the progress you make in coaching or the growth of your cafe, your situation and journey is yours and no one else's.

Today on Shift Break we will be talking about this compulsion we have to always think we should be further along andf how to embrace the road you are walking and steward the people and opportunities you have. This is what brings lasting and fulfilling growth.
Related episodes: 
Three Questions for Better Cafe Decisions
Your Peers are not your Customers
317 : Encore Episode: Death by Comparison
604: 5 Habits Holding You and Your Team Back
 
KEYS TO THE SHOP CONSULTING Helps You Find Joy
Book a free call now: 
https://calendly.com/chrisdeferio/30min 
 
SPONSORS!
 
Thank you to out sponsors!
Everything you need for back of the house operations https://rattleware.qualitybystainless.com/
 
The best and most revered espresso machines on the planet: www.lamarzoccousa.com