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Keys To The Shop : Equipping Coffee Shop Leaders

Chris Deferio
Keys To The Shop : Equipping Coffee Shop Leaders
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1119 episodes

  • Keys To The Shop : Equipping Coffee Shop Leaders

    SHIFT BREAK! Why You Will Always Be A Small Coffee Shop

    2026/05/13 | 9 mins.
    Our image of who we are as a business is not necessarily the same as that of our customer. We see all the inside gears and pulleys that hide beneath the surface. We see the scope and organizational diagram of the cafe, the roastery, mobile cart, online sales, and multiple locations. We see a brand, while they see just a small coffee shop. 

    Today on Shift Break we will be talking about how no matter the size of our operations, the individual customer will always see and experience your company within a small framework of their cafe, their drink, their seat etc. 
    This serves to give us pause and to help us consider just how much we can vouch for that singular experience that thousands of individual customers have in our cafes. Are we getting lax because the size and scope of our operations make us feel an undeserved sense of confidence? 
    My hope is that this episode will get you thinking about that one customer and how, no matter your size, you can run like a small shop. After all, thats how the customer experiences you. 
    Related episodes on the YouTube channel: 
    SHIFT BREAK! Why Won't My Baristas Engage Customers The Way I Want Them To?!
    SHIFT BREAK! What Customers Value and How to Deliver It
    480: Focus on What Your Customers Love
    591: The Problem w/ Focusing On The Numbers vs The Guest Experience

    KEYS TO THE SHOP®  1:1 CONSULTING AND COACHING
    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email [email protected]
    OR... book a free call now 
    https://calendly.com/chrisdeferio/30min 
     
    Related Episodes: 


     
    505: Maintaining Excellence in the Everyday Work of Coffee Shops w/ Maxwell Colonna-Dashwood
    SHIFT BREAK! Considering the Future You When Making Decisions
    Hiring for Future Leadership
    What is Professionalism? Some thoughts for the future of service
    Thank you to out sponsors!
     
    Everything you need for back of the house operations https://rattleware.qualitybystainless.com/
     
    The best and most revered espresso machines on the planet: www.lamarzoccousa.com
  • Keys To The Shop : Equipping Coffee Shop Leaders

    603: Innovation, Progress, and your Coffee Shop: Finding the Signal in the Noise

    2026/05/12 | 27 mins.
    The words "innovation" and "progress" are the favorite buzz words of our industry, but what do they mean? It is usually a lot of noise around the subject of technology, but rarely related to things that deliver lasting positive change in the cafe. The average shop owner has to wade through a sea of claims and sales pitches all making big claims about their products. In the end, they are left with less money and typically the same issues. 
    Well today we are going to cut through the noise of the industry and its extractive disposition toward business owners and give you a way to think about progress and innovation that simplifies, clarifies, and helps build confidence instead of nursing insecurities. 
    KEYS TO THE SHOP ALSO OFFERS
    1:1 CONSULTING + COACHING!
    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email 
    [email protected]
    of book a free call now: 
    https://calendly.com/chrisdeferio/30min 
     
    Related episodes: 
    500! Reflections and The Role of the Coffee Shop in the Industry
    485: Your Shop vs The Industry – How to Free Yourself From Dependency
    181 : Organizational Self-Knowledge
    558: Digital Natives and the Future of Coffee Shops w/Kosta Kallivrousis
    SHIFT BREAK! "What's Next in Coffee"
  • Keys To The Shop : Equipping Coffee Shop Leaders

    SHIFT BREAK! The Mindset of Working Clean

    2026/05/07 | 14 mins.
    Having a clean cafe and a clean bar is not just a surface level pursuit. The mindset it takes to keep things clean while busy is a discipline that have far reaching benefits extending to the quality of our products, depth of hospitality, and the health of our relationships behind and across the bar.

    Today on Shift Break we will be talking about the mindset baristas and owners need to have in order to work clean and how this focus is foundational to the building of a solid coffee shop business. 
    My hope is you can take this and practice entering into this mindset daily and watch as you and your team or co-workers start to become more calm, productive, effective, and fulfilled in working clean. 
    Related episodes on the YouTube channel: 
    SHIFT BREAK: Detail Oriented Staff Starts With You
    Lessons From "America's Best Coffee House" | Ep 581
    Is That Character or Neglect? | Shift Break Series
     
    KEYS TO THE SHOP®  1:1 CONSULTING AND COACHING
    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email [email protected]
    OR... book a free call now 
    https://calendly.com/chrisdeferio/30min 
     
    Related Episodes: 



     
    505: Maintaining Excellence in the Everyday Work of Coffee Shops w/ Maxwell Colonna-Dashwood
    SHIFT BREAK! Considering the Future You When Making Decisions
    Hiring for Future Leadership
    What is Professionalism? Some thoughts for the future of service
    Thank you to out sponsors!
     
    Everything you need for back of the house operations https://rattleware.qualitybystainless.com/
     
    The best and most revered espresso machines on the planet: www.lamarzoccousa.com
  • Keys To The Shop : Equipping Coffee Shop Leaders

    602: Renata Henderson | Cxffeeblack | Putting The Heart Back Into Coffee

    2026/05/05 | 1h 1 mins.
    The success of coffee globally is based on what coffee represents...community. A beverage that facilitates rootedness, growth, and fruiting of relationships through shared conversation over a cup in our shops or your home.
    But today, we are an industry. And our concerns tend to be exclusively around just the business of specialty coffee.
    Where is the heart? 

    Today I am honored and excited to present an interview with someone who is actively and tenaciously pursuing the heart of coffee in her community by honoring coffees root and growing the fruit of what it can bring to people.

    We are talking with Head Roaster, Co-founder, and Chief of Staff for Cxffee Black, Renata Henderson!

    Renata Henderson is Memphis, Tennessee's first Black female roaster and the co-founder and Chief of Staff of Cxffeeblack, the community-oriented, education-based coffee company she built alongside her husband Bartholomew Jones.

    Founded in 2019 on a mission to return coffee to its African roots and build an equitable Black future, Cxffeeblack made history by creating the first entirely all-Black coffee supply chain from Ethiopia to Memphis — with direct-trade relationships extending to producers like Stephen and Margaret Kuria of Liwani Estate in Nakuru, Kenya.

    She serves as Head Roaster, Creative Director, and HR lead, Renata brings her deep background in curriculum, instruction, and education into every dimension of Cxffeeblack, from its Specialist-in-Training internship program to the Barista Exchange Program. Her connection to coffee is deeply ancestral — rooted in Ethiopian women's 2,000-year roasting tradition and a family legacy that includes her grandfather marching alongside Dr. Martin Luther King, Jr. during the 1968 Memphis sanitation workers' strike, canteen of coffee in hand.

    Under Renata and Bartholomew's leadership, Cxffeeblack has earned the 2023 Sprudgie Award for Best Film in Coffee, the 2024 Sprudgie Award for Global Notable Roaster of the Year, and the inaugural 2024 Coffee Coalition for Racial Equity Innovator of the Year award. Built with support from more than 500 community investors, Cxffeeblack's new flagship café and global roasting headquarters opened in December 2025 at 3386 Bowen Avenue in Memphis's Mitchell Heights neighborhood — celebrated with an East African coffee ceremony, live music, and a community brunch — and is now equipped with a new roaster tripling the company's capacity as it expands into Memphis grocery stores and new café partnerships across the city. Cxffeeblack has been featured in Vice, NPR, The Hill, and Black Enterprise, and has collaborated with Miir, Oatley, La Marzocco, NBA player JaeShawn Tate, and West African coffee entrepreneurs at the Black Star Line Festival.

    For Renata, coffee has always been more than a beverage — it is, as she says "an open air church to experience God and His goodness."

    We discuss:
    Her Grandfather's coffee and community justice that inspired her
    Connecting with Coffee's Origin through Cxffeeblack
    How Cxffeeblack Is Redefining Coffee with Heart and Justice
    Living Among the People They Serve in Memphis
    The hard part and the joyful part of coffee work from the heart
    Navigating Authenticity and Business
    Guidelines Celebrating Individuality in Coffee Spaces
    Personal Growth and Community Impact
    Links:
    https://www.instagram.com/cxffeeblack/
    https://cxffeeblack.com/
     
    KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING!
    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email 
    [email protected]
    of book a free call now: 
    https://calendly.com/chrisdeferio/30min 
     
    Related episodes: 
    542: Founder Friday! w/ Nori and Tin Burmudez of Corridor Flow, Lomita, CA
    488: Founder Friday! Honoring Coffee's Root w/ Bartholomew Jones of Cxffee Black!
    230 : Making room for Community in your Shop
    279 : Founder Friday! w/ Daniel Brown and Nephthaly Leonidas of Gilly Brew Bar
    451: Business Growth, Integrity, and Coffee Farmer Equity w/ Martin Mayorga of Mayorga Coffee
    530: Founder Friday w/ Aisha Bullard and Modou (MAD) Diongue of Original Drip in Dakar, Senegal
    352: Music, Culture, and Coffee w/ Hip Hop Artist, Propaganda
    139 : Founder Friday w/ Kusanya Cafe co-founder, Phil Sipka
  • Keys To The Shop : Equipping Coffee Shop Leaders

    SHIFT BREAK! "What's Next in Coffee"

    2026/04/30 | 9 mins.
    The more we ask this question the more we tend to steal time and consideration away from what we have of value in the present. The coffee shop and the larger industry for that matter, are obsessed with not being left behind and therefore we must constantly disquiet our minds and worry.

    Today on Shift Break we will be talking about the danger of letting this question be the dominant question we answer. We will talk also about a healthier approach that pursues excellence in the now as a way to secure the future for ourselves, our staff, and the industry as a whole.
     
    KEYS TO THE SHOP®  1:1 CONSULTING AND COACHING
    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email [email protected]
    OR... book a free call now 
    https://calendly.com/chrisdeferio/30min 
     
    Related Episodes: 



     
    505: Maintaining Excellence in the Everyday Work of Coffee Shops w/ Maxwell Colonna-Dashwood
    SHIFT BREAK! Considering the Future You When Making Decisions
    Hiring for Future Leadership
    What is Professionalism? Some thoughts for the future of service
    Thank you to out sponsors!
     
    Everything you need for back of the house operations https://rattleware.qualitybystainless.com/
     
    The best and most revered espresso machines on the planet: www.lamarzoccousa.com
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About Keys To The Shop : Equipping Coffee Shop Leaders
A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
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