A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee...
Let's face it, the look, feel, and functionality of the physical coffee shop will always be an important part of showing hospitality to our guests. The issues we are faced with is one as old as time. We meticulously set up our spaces when we first open, get busy, and then slowly allow them to fall apart. We don't notice it so much because we are busy with other things, but the customers notices, and taken together, it has a dramatic impact on everything we put our hands to. Today on Shift Break we will be discussing the importance of taking very good care of your coffee shop. The space itself is a sacred one. The first place we encounter the truth of marketing claims about quality, community, specialty, excellence etc. In this new year lets determine to focus on keeping our shop as a way of keeping our promises and the first basic step in showing the hospitality we say we want to offer.  Related episodes: 307 : 10 Simple ways to Level Up your Coffee Shop SHIFT BREAK: Focusing on the Whole, Not the Part The Impact of Absence 2nd First Impression : Tips for Welcoming Customers Back Working Clean : Tips for keeping the bar looking and working well while you work The Currency of Urgency 498: 10 Small Things to Fix in Your Coffee Shop This Week  INTERESTED IN CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email [email protected] of book a free call now: https://calendly.com/chrisdeferio/30min  Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/  The best and most revered espresso machines on the planet: www.lamarzoccousa.com Â
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13:06
515: 7 Areas to Pursue in the New Year
It's that time of year where we are collectively setting our sights on both the past and the future. What will this next year of 2025 hold for you and your coffee shop? The answer to that question is that your tends to be made up of the things you focus on most. So if we want to increase our chances of experiencing good things, we need to increase our focus on what good things we would like to see.  Today you and I are spending some time together to focus on 7 words / areas that I believe are worthy of your focus in the New Year. Take these words and think on them, ponder and meditate on how to bring them into your personal practice, your communication and training of staff, and your cafes operations. If you can meaningfully integrate these things into the fabric of your organization in 2025, you will definitely have a good year. We discuss and explore: Presence Iteration Resource Discovery Joy Communication Quality Links: 224 : Essentialism: Focusing on what truly Matters w/ Greg McKeown 173 : 5 Areas of Focus for Retailers 489: Tips for Creating a Resilient Cafe 181 : Organizational Self-Knowledge 453 : The Craft of Operations Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs! www.arto.com Visit @artobrick  The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com  Follow on Instagram! @Artobrick .... and tell them Chris sent you!
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48:21
SPECIAL! Interviews from Coffee Fest Minneapolis 2024 w/ Jaime Becker-Finn of Makwa Coffee, and Frederick Dubose of SunBean Coffee
Every Coffee Fest we get to sit down with some very cool presenters to chat about their businesses, area, of expertise, and insights that will help you run a better cafe. The last show of the year took place in Minneapolis, MN and was a wonderful time of sharing, community, and value. Even though my equipment decided (after 8 years of service) to die on the spot of my first interview, we got to catch up with two presenters over Zoom and have some very helpful conversations. Today we are presenting to you my interview with Jaime Becker-Finn of Makwa Coffee and Frederick Dubose of Sun Bean Coffee! We start with Jaime Becker-Finn Jamie Becker-Finn is the founder and owner of Makwa Coffee, a community centered craft coffee shop that opened in Roseville, MN in 2022. Jamie is a descendant of the Leech Lake Band of Ojibwe and named the shop after her clan - "makwa" is the Ojibwe word for black bear (pronounced "muck-wuh"). In a sea of suburban chain stores, Makwa Coffee is proud to be a unique and values-driven space where queer folks, Native folks, and the entire community is welcomed. In addition to running the shop, Jamie is an attorney and is also wrapping up eight years of service in the Minnesota House of Representatives, where she chaired the House Judiciary Committee. Jamie grew up on the rez near Cass Lake and goes home often. She loves her people, her dogs, live music, books and soccer. Links Instagram: @makwacoffee https://www.makwacoffee.com/  Next up we have Fredrick Dubose After dedicating over 20 years to mentoring and supporting young people, Fredrick recognized that creating a physical space where the community could gather and engage was the next step in his mission to foster connection and growth. This vision became a reality when he opened SunBean Coffee Shop. His experience in youth work taught him the value of creating safe, inclusive environments where people can thrive. SunBean became that space for not only young people but for the entire neighborhood. Fredrick saw an opportunity to continue his mentorship by hiring local youth, offering them not just employment but life skills, a sense of responsibility, and a platform to contribute to their community. SunBean is a local institution known for its welcoming atmosphere and positive impact. His coffee shop has become a space for conversation, creativity, and collaboration, hosting community events and offering a venue where people from all walks of life can connect. Fredrick’s transition from youth work to business ownership is a testament to his belief that community service and entrepreneurship can go hand in hand, each reinforcing the other to create lasting change." Links https://sunbeancoffeemn.com/ Instagram: @sunbeancoffeemn INTERESTED IN CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email [email protected] of book a free call now: https://calendly.com/chrisdeferio/30minÂ
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51:18
514: Founder Friday! w/ Raoul Adwan of Thrd Coffee in Chicago, IL!
For this last Founder Friday of 2024 we are featuring a story that I believe really embodies the spirit of entrepreneurship that fuels so many coffee shops. From a cart in the pandemic, to a thriving cafe and catering business, Thrd Coffee, Lead by Raoul Adwan, has shown what is possible when you build with passion and focus. Raoul Adwan is a Chicago native of Mexican and Bolivian descent who turned a passion for coffee into a thriving business. Raoul launched his venture during the pandemic with the help of a stimulus check, starting off with a single coffee cart offering street-side brews. What began as a humble pop-up operation quickly gained traction, and within four years, Raoul’s business expanded to a brick-and-mortar location (currently in the works for his second shop) , complemented by multiple carts equipped with top-tier coffee gear. Today, Raoul leads one of Chicago’s top coffee catering operations, serving corporate spaces and buildings across downtown with full-service coffee bars. His innovative approach and commitment to quality have positioned his business for rapid growth, with projected 2024 sales of over $600K and total gross revenue (starting from 2020 to now) hitting $1.15M. Raoul’s journey is a testament to entrepreneurial spirit and community-driven success.  Links: https://www.thrdcoffee.com/ @THRDCOFFEECO  Related episodes: 453 : The Craft of Operations  432 : How to Win in Specialty Retail Coffee  Creative Avoidance : Thoughts on Long-game Management  169 : Designing the Guest Experience w/ Dr. Lisa Waxman  115 : Finding Success in Mobile Coffee w/ Tim Cox / Communion Coffee  422: Coffee Truck Success w/ Vincent LaVolpa of Green Joe Coffee School  384 : How to Run a Successful Coffee Cart w/ Sarah Naylor of Daybreak Coffee Cart  385 : Founder Friday! w/ Arick Davis and Sarah Laman of Last Mile Cafe, Grand Rapids, MI  187 : A Conversation with Nikki Outlaw of Anecho Coffee  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs! www.arto.com Visit @artobrick  The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com  Follow on Instagram! @Artobrick .... and tell them Chris sent you!
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53:25
SHIFT BREAK: Adjusting Our View of Labor Cost
Labor cost is probably the number one most worried over metric in the cafe. Of course, like any other metric that signifies the health of the business, your labor cost needs to be something you pay attention to and control. But the way many cafes approach labor cost can be akin to sawing off the branch they sit on. Short term gain, long term detriment. In a time where the need for talent acquisition and wages are on the rise, it is time we take a fresh look at ways to grow and maintain profitability. Today on Shift Break we will be talking about ways to view your labor cost in light of the whole business, how to prioritize your focus and energy, and why your investment into labor may not need to be as tightly controlled as you have been led to believe.  Related episodes: 341: How to Think About Success  009 : How to Approach Data and Metrics w/ Simon Ouderkirk : Simon shows us how we should be thinking of numbers and their relation to our shops, baristas, and businesses  302 : Data’s Roll in the Success of your Shop w/ Mark Calhoun and Jim Strarcev of Perfect Cube  244 : Top 10 Ways to Lose Employees INTERESTED IN CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email [email protected] of book a free call now: https://calendly.com/chrisdeferio/30min  Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/  The best and most revered espresso machines on the planet: www.lamarzoccousa.com Â
About Keys To The Shop : Equipping Coffee Shop Leaders
A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.