How to Deal With Angry Customers? Also, Removing Old PPF Episode #918
In this conversation, Marshall Hill and Nick Walters discuss the impact of the back-to-school season on the detailing industry, emphasizing the importance of adapting services to meet customer needs. They delve into the effectiveness of fabric protectants, the challenges of handling customer complaints, and the significance of face-to-face communication in resolving issues. The discussion also covers the evolution of car technology, the skills required for wet sanding, and the importance of valuing one's time in business. Additionally, they address cleaning techniques for tires and rims, as well as the complexities involved in PPF removal.Chapters00:00 Back to School: A Detailing Opportunity02:47 The Debate on Fabric Protectants05:58 Handling Customer Complaints08:58 The Importance of Face-to-Face Communication11:57 Understanding Customer Expectations14:56 The Evolution of Car Technology17:56 Mistakes in Detailing: Learning and Fixing20:52 Wet Sanding: A Skill to Master23:56 Valuing Your Time in Business27:06 Cleaning Techniques for Tires and Rims29:56 Dealing with PPF Removal Challenges
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46:23
Using AI and How It Can Help or Hurt Your Business? Is APC Necessary? Episode #917
In this conversation, Marshall Hill and Nick Walters discuss the therapeutic aspects of cleaning, the evolution of cleaning products, and the risks associated with using all-purpose cleaners. They delve into steam cleaning techniques and the use of ozone treatment for odor removal. The discussion also highlights the importance of authenticity in communication, especially in the context of using AI for business purposes.Chapters00:00 The Satisfaction of Cleaning03:08 The Evolution of Cleaning Products05:56 The Risks of All-Purpose Cleaners08:58 Steam Cleaning Techniques11:57 Understanding Ozone Treatment for Odors15:03 The Science of Odor Removal28:12 Understanding the Detailing Industry's Challenges30:27 Enhancing Customer Experience in Auto Detailing32:49 Exploring Product Versatility and Application34:46 The Role of Technology in Detailing38:03 Leveraging AI for Content Creation46:00 Authenticity in the Age of AI
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52:46
How To Be Faster Laying Ceramic Coating? Cleaning Hot Glass when Trying to Get Perfect Finish. Episode #916
In this conversation, Marshall Hill and Nick Walters discuss various challenges and techniques in car detailing, focusing on practical solutions and insights from their experiences. They cover topics such as cleaning modern vehicles, effective glass cleaning methods, the nuances of rinseless and waterless washing, troubleshooting key fob issues, and the importance of experience in detailing. The discussion emphasizes the need for adaptability in processes and the significance of understanding the variables that affect detailing outcomes.Chapters00:00 WWJD: What Would Nick Do?02:26 Cleaning Challenges with Modern Vehicles05:28 Glass Cleaning Techniques08:26 Wheels and Rinseless Washing11:25 Key Fob Troubleshooting14:32 Rinseless vs. Waterless Washing17:29 Time Management in Detailing20:33 Coating Cars: Time and Experience23:27 Variables in Detailing Processes26:32 Understanding Paint and Clear Coat Issues29:25 Efficient Detailing Techniques32:21 Final Thoughts on Detailing Challenges
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52:10
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Ceramic Coating PPF. Plus, What is Burn Out and Are Your Burned Out? Episode #915
In this conversation, Marshall and Nick discuss the complexities of customer expectations in detailing, particularly regarding the use of ceramic coatings on paint protection film (PPF). They explore the importance of proper product application and the confusion surrounding PPF maintenance. The discussion also delves into the challenges of bug removal and the safety precautions necessary when using cleaning products. They address the topic of burnout in the detailing industry, examining the physical and mental toll of the work and the importance of passion in the profession.
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51:27
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Washing Ceramic Coated Vehicles. What Pads To Use For Paint Correction? Episode #914
In this conversation, Nick Walters and Marshall discuss various aspects of the detailing industry, including personal anecdotes, professional collaborations, and the importance of proper techniques and equipment. They delve into the challenges faced by detailers, such as dealing with road paint and the significance of using the right products and techniques for paint correction. The discussion emphasizes the need for practice, understanding different materials, and maintaining a well-equipped workspace to achieve the best results in automotive detailing.This conversation delves into various aspects of detailing, focusing on glass repair techniques, the importance of maintenance, and the Sparta program. The speakers discuss the balance between installation skills and sales strategies, emphasizing the significance of quality over price in ceramic coatings. They also explore washing techniques for coated cars, the debate surrounding acid use for wheels, and the value of networking within the detailing community.
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