Car Dealer Podcast

Cazoo's Lucy Tugby joined Jon and Batch for this week's podcast, discussing the marketplace's recent consumer trust survey – which revealed some rather painful truths about the relationship between buyers and dealers.

Tugby, who serves as Cazoo's Chief Marketing Officer, also chatted to us about the platform's (relatively) recent brand name switch from Motors, and what effect it's had on the business and its customers.

Read the full results of Cazoo and Car Dealer Magazine's joint survey below:
Cazoo speaks out after two trust surveys show deep cracks in car buying process

Other news covered this week includes SMMT stats for September, why dealers don't want diesel part exchanges, and why Dodge is making a return to the UK.

Stories covered:
New car market surges 12% in September as private buyers return to showrooms
Soaring fuel prices spark rush for used EVs – but dealers don’t want diesel part-exchanges
Unity Automotive appointed primary UK dealer for new Dodge Charger

Nominate yourself for a Used Car Award (Nominations close Monday 28th September)
Weekly Briefing: I’ve driven 10 different Chinese cars this week – and learned a lot
Mercedes owner hit with £43,700 engine quote after catastrophic failure at 48,000 miles
Volkswagen slashes 2026 profit forecast after €10bn hit as China struggles deepen
Bentley unveils its first electric car as £170,000 Torcal takes aim at luxury SUV rivals

Unreasonable car buyer customer behaviour ‘has got worse’, reveals Car Dealer Trust Survey
‘Survival of the fittest’: Aion UK boss predicts brutal shake-up for car industry
Weekly Briefing: Why we’re all seeing more angry used car buyers

With used car margins under pressure, finding extra profit is becoming harder — but that doesn't mean the opportunities have disappeared.
In this special Car Dealer Podcast for Profit Clinic Week, James Batchelor speaks to Dealer Auction, Autoglym, Warranty Solutions Group and TekCor4 about where dealers can make more from the business they are already doing.
From buying the right stock and knowing when to move it on, to making more from added-value products, protecting margin after the sale and converting customers who slipped through the net, this episode looks at the practical ways dealers can squeeze more profit from every stage of the used car journey.

UPDATED: JLR confirms 4,000 jobs to be axed as part of £1.7bn cost-saving drive
Car dealer Lookers opens flagship Omoda and Jaecoo dealership in Battersea
Weekly Briefing: Why going behind the scenes of a Chinese car dealership worried me